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Napa Plaza Hotel
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Reviews (2,093)
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All reviewspeppers barpool viewsuperior roompool barmeze restaurantnext yearnissi beachcentral locationhead barmanbars and restaurantsgolden arrowexcellent hotelbed and breakfastquality hotelair conmelonreception staff
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Reviewed July 28, 2014

Sue and I were at Napa Plaza for 2 weeks (25 June to 09th July) for our 30th wedding anniversary holiday! The hotel is situated in the heart of Napa, perfect location for young and old - shops/bars and restaurants very central, and "The Square" just a 2-3 minute walk from the hotel. The reception staff (Mamia, Vera and Katerina) are very welcoming, and always polite and courteous. Mamia showed us around the hotel/rooms on arrival - we decided to stay in a room that was near the pool, but not with a pool view - nice and quiet :-) Breakfast has an excellent choice - continental or cooked - the choice is yours - you won't go hungry! The pool bar is well stocked and the staff here (Xanis, Constantinos, Demitri, Michael and Debbie) are all very friendly - Happy cocktail hour at 5pm, and again at 9pm! The hotel staff of Stavri Attouni (Service and Quality manager), Yianna and George are all charming and always happy to have a chat! As for the rooms - we are both realist - plenty of space and adequate for what we wanted - shower/bed/fridge/balcony :-) The hotel itself has various bars and restaurants - I would recommend the Meze restaurant, great local Greek food and excellent service (George gets everywhere - breakfast/lunch/restaurants - he certainly puts the hours in!). We highly recommend this hotel for anyone - great/friendly staff, fab location - what more can I say! We will definitely go back on our next visit to Cyprus...

Room Tip: Wifi is free around the pool/gym and lobby areas, but not in the rooms! We stayed in room 111 which was nice an quiet.
  • Stayed: June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this reviewResponded July 28, 2014

Dear Dave B,

We couldn’t have asked for a better recommendation for our hotel; many thanks for choosing to stay with us on your recent visit to Cyprus. Your comments are appreciated and we look forward to the opportunity to host you once again should you travel to the area in the future.

Regards
Vera Kosma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014 via mobile

The location is perfect for some great restaurants and pubs.Most of the staff is very friendly and helpful. The rooms were spacious ,clean and modern.Lastly ,I was impressed by the quality of the hotel's restaurants .I would stay here,again, although it was quite noisy......

Stayed: July 2014
Thank Katerina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this reviewResponded July 28, 2014

Dear Katerina S,

Thank you for taking the time to write this wonderful review, we greatly appreciate your encouraging feedback - we hope to see you again soon!


Regards
Vera Kosma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014 via mobile

We visited napa plaza at the beginning of july four girls. It was mign and my best friends 2nd trip to napa plaza so the first time i will not deny we found the hotel ok we picked this hotel due to bed and breakfast and not been studio apartments like ones offerd for self catering due to one friend been a vegetarian and we knew the breakfast was nice and plent to offer.

On arrival we didnt have a room was sat waiting around they gave two of us a deluxe room for one night till the following morning. After breakfast we went back down with our cases and also our other friends bcuz they didnt have a balacony and we smoke. The first room was ready within 30min our friends was given a room they had to ask me where is our room was given no help or direction to the room lucky enough we knew where to semd them. After over and hour wait we finally got a room aswell this was due to our lovely jet2 rep kicking off with staff over this. While waiting i slopped down in chair n staff asked me to sit up felt like i was in school.

Once we got our room goes up there with three people there cleaning n telling us still not ready lighting not working etc.... after carrying suitcase up three flights stairs no help again. So this point we got feed up dumped our cases in friends room and went to the pool. Went to check at 1330pm to find they had left and we cud go in our room. So all in all we didng unoack till a full day after our holiday was waisted.

The pool is disgusting tiles are coming off all ova the pool. Booked a buffet meal had dessert and waitresses dumped the bill didnt ask us about anymore drinks or anything. We noticed russian couple getting help with cases n was four young girls we recieved no help at all.

Before attending holiday i contacted napa plaza 3 times to arrange some wine and strawberrys on arival for birthdays no1 ever got back to me one occasion on instagram a member staff gave me email n still when i emailed didnt get back in touch. I can onky say the bar staff are nice people here and one lasy with curly hair on reception friendly the rest where rude felt like bk in school got impression unless you whefe rusiian they didnt care.

The air conditioning broke down 2nd day and all they did was leave a peace card so tht ot would work. And my two friends reported phone broken was never fixed even after they had been followed to there room.

Hotel n holiday price now is £800 this is only 3star not worth this price when can stay at big adam beach hotel 5* facing nissi beach for £1000 same time year bigger hotel better rooms more then one pool ohhhh and can use inflatables in the pool amazed me we couldnt use one but then people where smoking sat on the edge pool.

Check out is 12pm be careful tho my friends had nap before leaving room n maids was standing end there bed at 11am asking why they still there we know this cuz paid extra money for late checkout in one room. So they decided let themselves in hour early n stand at end bed to scare my friends who woke up to them.

Never again!!!!!!!! Especially not this hotel felt so unwelcome.

Stayed: July 2014, traveled with friends
2  Thank swainy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this reviewResponded August 4, 2014

Dear swainy57,
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. As you may be able to see from reviews this is an individual insolent and we really apologize. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best

Regards
Vera Kosma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

My sister and I stayed here for a week mid June on an All Inclusive basis. Stayed at a few All Inclusive hotels - I'd say this is the best so far. Breakfast and dinner was buffet style, with a huge selection and was very good. Lunch was ordered from a menu at the pool bar and was also very good. The Cocktails were great and unlike some AI hotels were made up fresh and we managed to make our way through the cocktail menu throughout the week. The location is fab and the hotel is lovely. As other reviewers have said what really makes this hotel extra special is the staff - genuinely friendly, particularly Xennis and Dimitrious at the Yatch Pool Bar. Would definitely return.

  • Stayed: June 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this reviewResponded July 28, 2014

Dear Ann F,

First of all let us thank you for choosing Napa Plaza Hotel for your stay in Cyprus and for taking the time to express your thoughts and concerns.. Your review made us really proud, it is always a pleasure to read how our guests lived the Napa Plaza experience to its fullest, so thank you for taking the time to share it with us.

Regards
Vera Kosma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

If you plan going to Cyprus, looking for a relaxing, quite resort, located right in the center of Ayia Napa,that's the one!
You can really enjoy the peaceful surrounding inside the hotel, but if the next minute you feel like listening for quality music while you are enjoying a nice drink,all you have to do is step out of your room and let your self taken in the magic Pepper Bar! Amazing place!
You find all you need in this resort: excellent coffees and drinks in Caffe Central, excellent sushi in Pepper Bar, excellent food in the two restaurants that belong to the hotel. And, most of all, an excellent service provided by a friendly staff.

Everything is no#1 TOP! :-) Make up your mind and go for it!And if you have already chosen another hotel, don't dare not to have at least one drink in Pepper Bar or Caffe Central! ;-)

  • Stayed: April 2014, traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank 69Elena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this reviewResponded July 24, 2014

Dear 69Elena,

Thank you for taking the time to write this wonderful review, we greatly appreciate your encouraging feedback - we hope to see you again soon!

Regards
Vera Kosma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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