Went for late lunch on 1st April with my family at about 14:30.
The place was packed and as we did not pre-book we had to wait for a table to become available.
We were shown to the bar to wait there. Luckily as there was a last minute cancellation we were given a table soon after. Our order was taken quite promptly. We ordered Tempura prawns and California rolls for starters, a combination seafood platter and cod and prawns for mains.
We had to wait for a while until our drinks and bread arrived, but as I said the place was packed.
When the starter arrived the California rolls were missing. It took a while for the waiter to understand what happened and eventually they brought the rolls, apologizing for the delay. and offered that the rolls will be on the house.
The mains came soon after and the food was really excellent.
The Manager and the Head waiter came a couple of times asking if everything was OK and apologized for the delay, they were very polite.
However when we asked for the bill no discount was made despite the promise that the rolls will be on the house.
As we enjoyed our meal we paid without saying anything. These things could happen on a very busy day..