well what can I say bad from the first step, booked a family room with pool and sea view was told that one was not available (although found out later the hotel was half full) and put in one of the "bungalows" across the main road and not part of the main hotel all this at 1/2 11 at night in side was4 plates of hard dry sandwiches (More of this later) very basic self catering accommodation we had booked half board. Next morning after a bad night’s sleep we complained at the reception desk and told we could have our family room at 13.00 half a day wasted. Went to look at it and well ....2 single beds to make a double usual holiday bed and 2 of the smallest fold up beds all crammed into the 1 room not even a kettle to make a cup of tea we complained again at the desk and spoke to the manager she offered us free safe and believe it or not a free fridge that was in our room (you had to pay if you wanted it turned on!) also a late check out for our last day at 20 euro instead of 34 euro.
The food for breakfast was good and well cooked the best meal of the day evening meals were poor not in quality but in variety if you have children there is nothing for them had to ask for fries on 2 nights as there was nothing for them to eat. You could swap evening meal for lunch which we did on half the days just so the kids could get a good evening meal out.
It seemed as though this hotel caters for Russians more than any other holidaymaker half the staff were eastern European and the food seemed to be for their taste we were the only British in the hotel for 5 out of our 7 day stay bar was poor and entertainment dire when on again catering for the Russians.
On our final day we were to be picked up at 20.30 so we had breakfast and at lunch we decided to swap dinner for lunch as usual we were told at the desk that as it was our last day, breakfast was our last meal I explained we had paid for 7 nights half board (yes your getting it now) those plates of dried sandwiches that were left for us when we arrived at 23.30 were our evening meal Oh no!!!! The receptionist took great pleasure in telling me this with a big smile on her face after a few words and asking to speak to the manager again we were allowed to have our lunch.
Would not recommend this hotel to anybody unless they were Russian poor position sandwiched between 2 main roads poor staff attitude, poor food, poor facilities & poor rooms
We are what I would class as a hard working family who don’t usually complain and can put up with most things but this hotel pushed me into this review because if I had read this then I could have chosen better
- Official Description (provided by the hotel):
- Nissiana is the modern 3-star Hotel which is located in the Nissi Bay area, just 150m from the famous Nissi Beach, the most beautiful white sandy beach in Ayia Napa and about 25 minutes walking distance from the centre of the resort. Ayia Napa is is situated on the south-east coast of the island, Cyprus most popular resort and well know for its lively nightlife, its 16th century Monastery and its finest sandy beaches. ... more less
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- Also Known As:
- Nissiana Hotel And Bungalows
- Nissiana Hotel Ayia Napa