My fiance and I have been going to Ayia Napa for 12years. This year we went over to attend my brothers wedding. We used Cosmos.
After an early morning flight and arriving by coach at the hottest time of the day, my fiance and I were eager to get settled in our Apartment and begin our holiday of 3 WEEKS!!!
Having stayed at the Anthea 4yrs previous, and with great memories, we were positive and happy when we arrived.
The receptionist Natalia was pleasant as we checked in and after we were finished paying in advance for our Air Con (3 Weeks at 8 Euros A DAY) we were led to our 'Apartment'
We arrived at what looked like a hobbit house. Shrubbery covered the entrance and when we opened the door we were met with:
The living area/'kitchen' was around 10ft by 15ft
There was a tiny wooden table with 2 chairs up against the wall.
A sink with a cupboard above
2 cooking hobs, no oven
A leaking fridge
A single, foam filled, fold up, bed that was coated in what appeared to be a black slime which sat on the floor.
That was it. No other items in the room!!
We walked through to the 'Bedroom' and we were met by a damp, cloying atmosphere and a strong smell of an old fire.
If that was not bad enough, we looked up and above the bed was an ominous black patch, about 2ft by 3ft..
My fiance approached it for closer inspection and noticed that it was actually, black FUR growing on the wall!
We were horrified It was an 'Apartment' of horror.
There was no way we were going to stay 3 minutes in that disgusting place, let alone 3 weeks!!
We feared that we would definitely end up with a respiratory infection or worse!
It was unfit for human habitation and should be condemned! Yet they had charged us to stay there? :-(
Not that it mattered at the time, but the 'Air Con' that we paid for would not have worked in the 'Apartment' either, it was an outdated model, hanging off the wall and the vents were full of dirty fluff!
We returned to the reception. Luckily, our Rep had not left and after hearing our tale, arranged for us to see the manager.
We waited outside his office while he dealt with other complaining guests and we swapped horror stories with others waiting with us. After 20mins we were summoned like naughty school kids into his office.
He did not ask us any questions, hardly looked up at us as we attempted to describe the situation and worse, he did not attempt an apology but instead shuffled papers about. It was as if he had been expecting us to turn up!
We attempted once again to pitch our cause to him, but instead of listening, he simply stood up and walked out of the office and asked us to follow him to another apartment further away on the complex.
As we gratefully, followed behind him he informed us, with a small smile, that the apartment he will be showing us is close to the local church and that the church bells,(less than 50 metres away from the window) ...go off at all times of the day and early morning, but by this point we were in such shock, despair, roasting hot and sleep deprived, that we were past caring and trudged behind him, nodding as he chatted. A great way to start a holiday?
He led us to a first floor apartment that was:
Clean and tidy and housed a modern AC
There was 2 electric cooking hobs 3 INCHES from the SINK! With no draining board.
Wooden table 4 chairs
Double fold up bed in living area
1 frying pan
1 huge saucepan
4 coffee cups/saucers
NO cooking surfaces AT ALL
We could not prepare food or cook as we had no prep space and no pans.
We fell into bed exhausted 2 single beds pushed together.
In the morning, HORROR, My fiance woke to find his t shirt and sheets stank of Urine!? On investigation we discovered that his mattress had obviously been peed on by the last occupier and had only dried on the outer layer but was soaked beneath. We were disgusted!
So off to reception we went to complain and to demand a new mattress. Granted, they gave him a new mattress straight away, but nothing could compensate for the revulsion we both felt.
Plus, the electric socket in the cooking area only worked occasionally so 9 times out of 10 we had to boil the kettle and make toast from the only socket in the room which was near the floor!
We had a long balcony with plastic chairs and a 3 legged plastic table.
The bathroom was basic but clean.
The cleaners came regularly to change the sheets/towels and made the beds and emptied the bins. They were kind and pleasant.
The pool near us was not really nice it was a bit grubby and not enough sun beds.
The bar was expensive.
Good thing: The double glazing helped keep the constant club music out except for the church bells that went off sometimes at 6am, nothing could keep that sound out but it didn't bother us much.
We only found 1 cockroach that was on the balcony and a few ants that a pair of size 9's sorted out!
The hotel is central to everything you might need or want. Beach, bars, shops, restaurants, etc.
My fiance and I are not youngsters 40s/50's so we need somewhere that we could not only get our heads down but somewhere to relax and we found that we could do that in this apartment AFTER all the trauma we went through.
We had a nice stay in the end but would NOT book again as it would be a HUGE gamble because the rooms are NOT all the same standard as each other, as we found out the hard way.
Book if you don't mind gambling, be prepared for anything and please take care if you are placed in a room with black mould, its dangerous to your health.
I would love to give a rating of 'Average' based on the time we spent ATER all the Horror but it would not be accurate compared to other hotels that work harder to maintain the status of Class 3*.
The Anthea should be downgraded or closed down for a season to rectify all the issues, some of which are hazardous to the health of it's paying guests.
Giving a rating of 'Poor' instead of 'Terrible' is generous.
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- Also Known As:
- Anthea Hotel Ayia Napa