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“Fantastic!”

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Napa Mermaid Hotel and Suites
Ranked #4 of 102 Hotels in Ayia Napa
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic!”
Reviewed May 23, 2014

Well firstly we would like to say a big thank you to all the staff at the napa mermaid, you have all done yourselves proud! The hotel itself is absolutely amazing, it's clean, stylish, friendly and the not one person in that hotel can do enough for you. From arriving and having all our bags brought up to the room to making our wedding day so extra special, everything was so well organised and everyone was so well communicated with one and other, the staff even overlooked the wedding ceremony to make sure everything ran smoothly, they were there to assist us in any way they could and when the ceremony was over we came back to our room to find petals in the bath and on the bed, candles everywhere and a present from the hotel. The experience was truly personalised to us and we were treated as friends rather than guests:) then the morning after we have 4 trays of breakfast in bed that was very tasty as the food always was and you wouldn't believe you were eating hotel food, myself and my new husband even shed a little tear leaving for the airport as we were so sad to leave the place we got married and all those memories:( I would strongly recommend anyone who is get married in cyprus to do it at this hotel as you will certainly not be disappointed, from the managers to the bar staff and house keeping you all made our wedding day and holiday truly special and we will surely never forget it, thank you so much,
Mr and Mrs Phoenix.

Room Tip: You will never get bored of looking out on to that gorgeous aiya Napa beach and sea view.
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Danii P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your excellent review and kind compliments. Your comments are very much appreciated and will be passed onto all team members.

We all at the Napa Mermaid Hotel & Suites hope that your holiday and wedding in our hotel gave you many happy memories to cherish.

Once again thank you for your kind comments and we look forward to welcoming you back soon, perhaps on your wedding anniversary!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
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English first
Melbourne, Australia
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 19, 2014

The hotel is so beautiful, extremely friendly staff, great cleaning, delicious breakfast. Not to mention the bartender by the pool, what a great guy. One of the best things by the hotel is that they play Enigma, Bruce Springsteen etc. during the breakfast/ by the pool - that really made my vacation.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria029342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2014

I stayed back in 2012, and really enjoyed the stay. The food was amazing, the scenery, and the staff. Got upgraded to a junior suite. As got to the hotel quite late, lots of water sports at the beach which is a stone throw away. Hope to go back soon :D

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Circleoflife64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your wonderful review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2014

I stayed at the Mermaid Hotel last week (15th April) and the whole experience was fantastic.
Friendly staff, great pool drinks service, food was excellent although we only had food from menu not buffet.
Rooms are beautiful and very clean.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Bookcyprus.com

Helpful?
1 Thank lucy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your wonderful review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cyprus
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 21, 2014 via mobile

Great hotel great service and management . The hotel was just renovated with very nice stylish rooms . Staff is very friendly and helpful , the location its very convenient since is just few meters from the beach and very close to all other amenities. Great cocktails at the pool bar!!!

Stayed April 2014
Helpful?
2 Thank mario99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your wonderful review and kind comments about our hotel. We hope to have the pleasure of welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2014 via mobile

We are staying here on the Easter weekend, 2014, and the weather is perfect. Our room is top notch, very modern, with an amazing view of the sea. Our supper last night was very good, with many choices for carnivores and vegetarians, and the breakfast this morning had everything you could possibly want, all in a clean and modern setting.
This would be enough to give five stars if the service was merely average, but we found everybody who works here to be very welcoming and friendly, and more than willing to go the extra mile in making our stay superb.
Best accommodation ever!

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food and the service, and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2014

We had our wedding here and the after party as well, it is one of the most beautiful places we could have had the wedding in Cyprus, we had a gorgeous view on the outside terrace, all the privacy we needed, and the best part was the overall planning and help we received from the Manager, George and another department manager, who helped us with flowers, planning, the party, the decoration, the cake. Everything was super super easy, I was almost worried that I was missing something because they were so so so helpful. They were lovely people and had the most professional attitude. Everything was taken care of. Now we are quite young and were on a smaller budget than most, but I could not believe what we got for our money. We stayed the night as well, and the rooms are absolutely gorgeous, they have the best room service, they are polite, calm and really know how to make guests comfortable. I even had a bit of an obnoxious guest at my wedding who caused problems, but the staff were so forgiving and calm. Absolutely could not ask for more than what they gave us. I would recommend the place to everyone! Love love love the place. Such a beautiful place, even better than the pictures.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, June 23, 2014
Thank you for your wonderful review and for your kind comments which have been passed on to our Team Members.

We were delighted to read that your wedding was as perfect as you had imagined it to be and hope to welcoming you back to our Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Mermaid Hotel and Suites

Property: Napa Mermaid Hotel and Suites
Address: Kryou Nerou 45, Ayia Napa 5330, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ayia Napa
#3 Romantic Hotel in Ayia Napa
#4 Family Hotel in Ayia Napa
#4 Spa Hotel in Ayia Napa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Napa Mermaid Hotel and Suites 4*
Number of rooms: 150
Official Description (provided by the hotel):
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more   less 
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Also Known As:
Napa Mermaid Hotel Ayia Napa
Hotel Napa Mermaid

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