We recently returned from a weeks honeymoon at the Napa Mermaid.
As a honeymoon couple I didn't feel like we received any special treatment and were treated like any other guest. On arriving we were given a small room on the 2nd floor overlooking the parking lot with a side sea view which was not great, I immediately went down to reception and told them it was our honeymoon (showed our marriage certificate and emailed prior to arriving) and requested if there was anything better available and was given a 4th floor room overlooking the pool area which was a nicer view although exactly the same rooms size and configuration. While we appreciate them providing us with another room I feel that because the hotel appeared less than half full there were far nicer empty rooms on the front etc. that they could have given us for our special occasion. We were not looking for a freebie but considering it was out of season and the hotel was pretty empty I don't feel they would have lost anything by upgrading us to a better room.
Overall the hotel is very nice with a few minor issues. Here is a summary of the good and bad points.
Stylish design hotel, newly renovated and contemporary feel, also very clean.
Staff are very friendly and professional, especially Antoni around the pool, always smiling and happy to chat and the restaurant and bar staff were great.
Location is good, 15-20 min walk in to main town and the square.
Nice beach across the road although be advised that there is a busy road in front of the hotel which didn't really affect us but you will hear the odd truck passing by whilst laying around the pool.
Plenty of sun loungers available around the pool.
Great cocktails in the bar.
corridors can be very noisy late at night (around 3:30am) we got woken up on 2 nights by drunk people shouting at the top of their voices. Soundproofing of the rooms could definately be improved. Although this is more down to inconsiderate rude people and not the hotel.
No porter to take us or our bags to our room, we arrived around 8pm which I didn't think was late and we had to take our own bags.
The food while not bad was average in our opinion, the breakfast was the same everyday; lacked choice, no omelette station or eggs to order and bacon and sausages (actually frankfurters) poor quality.
Dinner was also average, again no freshly prepared dishes ie grill station and did get repetitive. While we are not huge fans of buffets I felt that we have had better elsewhere.
In conclusion, depending on the price you pay this is overall a lovely hotel with all the amenities one would desire and we believe that the 4 star rating is accurate.
- Official Description (provided by the hotel):
- One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more less
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- Also Known As:
- Napa Mermaid Hotel Ayia Napa
- Hotel Napa Mermaid