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“Good choice for out of season Ayia Napa” 4 of 5 stars
Review of Napa Mermaid Hotel and Suites

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Napa Mermaid Hotel and Suites
Ranked #4 of 106 Hotels in Ayia Napa
Certificate of Excellence
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good choice for out of season Ayia Napa”
4 of 5 stars Reviewed April 11, 2013 via mobile

We recently returned from a weeks honeymoon at the Napa Mermaid.
As a honeymoon couple I didn't feel like we received any special treatment and were treated like any other guest. On arriving we were given a small room on the 2nd floor overlooking the parking lot with a side sea view which was not great, I immediately went down to reception and told them it was our honeymoon (showed our marriage certificate and emailed prior to arriving) and requested if there was anything better available and was given a 4th floor room overlooking the pool area which was a nicer view although exactly the same rooms size and configuration. While we appreciate them providing us with another room I feel that because the hotel appeared less than half full there were far nicer empty rooms on the front etc. that they could have given us for our special occasion. We were not looking for a freebie but considering it was out of season and the hotel was pretty empty I don't feel they would have lost anything by upgrading us to a better room.
Overall the hotel is very nice with a few minor issues. Here is a summary of the good and bad points.
The Good:
Stylish design hotel, newly renovated and contemporary feel, also very clean.
Staff are very friendly and professional, especially Antoni around the pool, always smiling and happy to chat and the restaurant and bar staff were great.
Location is good, 15-20 min walk in to main town and the square.
Nice beach across the road although be advised that there is a busy road in front of the hotel which didn't really affect us but you will hear the odd truck passing by whilst laying around the pool.
Plenty of sun loungers available around the pool.
Great cocktails in the bar.
Free wifi
The Bad:
corridors can be very noisy late at night (around 3:30am) we got woken up on 2 nights by drunk people shouting at the top of their voices. Soundproofing of the rooms could definately be improved. Although this is more down to inconsiderate rude people and not the hotel.
No porter to take us or our bags to our room, we arrived around 8pm which I didn't think was late and we had to take our own bags.
The food while not bad was average in our opinion, the breakfast was the same everyday; lacked choice, no omelette station or eggs to order and bacon and sausages (actually frankfurters) poor quality.
Dinner was also average, again no freshly prepared dishes ie grill station and did get repetitive. While we are not huge fans of buffets I felt that we have had better elsewhere.
In conclusion, depending on the price you pay this is overall a lovely hotel with all the amenities one would desire and we believe that the 4 star rating is accurate.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Saffacanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
We would like to thank you for your kind review. We assure you that we have noted all your comments and suggestions and we shall take appropriate action where necessary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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Larnaka City, Cyprus
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 8, 2013

Was there last weekend with a group of friends. We all had a nice time and everyone was pleased. Napa mermaid must have been renovated lately as it has a fresh modern look. Very clean and staff very friendly. It's located across the road from the beach and less than a km away from napa square. Bars and restaurants running all the way into Napa begin less than 100 meters away from the hotel. The fact that its not in the center of things is a big plus as you can enjoy quiet evenings and days by the pool without being to far away from the action.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lefteris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your wonderful review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed at Napa Mermaid from 25th March to 1th April and really enjoyed it! The room (standard with side seaview) was nice and large enough for the two of us with a nice (but small) balcony, water kettle for tea/coffee, and free internet.The only minor detail we did not like with the room, was the window between the bathroom and bedroom...Clean and modern hotell with smiling and very service minded staff, excellent breakfast buffet, perfect pool + sunbeds + towelservice and the beach just accross the road was very, very nice!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank AniaNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food and service, and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
Level Contributor
571 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
5 of 5 stars Reviewed April 5, 2013

We stayed at this hotel on 30-31 march 2013. It is a very modern hotel,very clean,comfortable beds & pillows,slippers as a gift, excellent buffet-breakfast & dinner and excellent service, music & singer at the bar.
All stuff smiling & polite.
I highily recommend this hotel !

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Athina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsingborg
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 28, 2013

Excellent small hotell on the quiet, west side of Aiya Napa. Standard rooms rather small for a longer stay. Junior Suites the best choice. Would recommend to any couple, but not to families with children. Breakfast buffet ordinary, lunches and dinners somewhat below what could be expected. Parking rather crowded over week-ends.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nafets2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
We would like to thank you for the good comments and suggestions which have been forwarded to the Management. We hope to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadstairs
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

We stayed 11th -18th March 2013. We had a really great break and the weather was kind to us. The hotel was not very full until the weekend when, as it was a Cypriot festival, became fully booked out. The service was the same at all times - great! The only minor problems we encountered were that the mattresses were very, very firm, but we liberated some mattress toppers from housekeeping and this helped, also, whilst watching an English film one evening, reception re-tuned into a football game! I complained and the retuned back until after the film. In general not many english channels but didn't really worry us.

All the staff very lovely and the whole hotel was super clean. We loved the vast bar food menu, great cocktail bar and the hotel is beautifully appointed with modern contemporary furniture everywhere.

Room Tip: We had a standard room, but with a sea view on the 4th floor, great view of the sea!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ZenaMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food, and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

We stayed one night ... The room was perfect with the see view and decorated with candles ... we had also one bottle of champagne wait for us
The stuff was very kind and polite .
Thank you Napa Mermaid ...

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank StefanosMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Mermaid Hotel and Suites

Property: Napa Mermaid Hotel and Suites
Address: Kryou Nerou 45, Ayia Napa 5330, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Ayia Napa
#3 Romantic Hotel in Ayia Napa
#4 Family Hotel in Ayia Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Napa Mermaid Hotel and Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more   less 
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Also Known As:
Napa Mermaid Hotel Ayia Napa
Hotel Napa Mermaid

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