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Napa Mermaid Hotel and Suites
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Reviews (1,549)
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1,129
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All reviewsfrozen fruitgrand suiteexecutive bungalowpool areastandard roomhalf boardbeautiful hotelside sea view roomcold flannelshotel barevery eveningsun loungersbeach towelswould highly recommend this hotelrelaxing holidaybars and restaurantsrestaurant staff
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466 - 471 of 1,549 reviews
Reviewed April 5, 2013

We stayed at this hotel on 30-31 march 2013. It is a very modern hotel,very clean,comfortable beds & pillows,slippers as a gift, excellent buffet-breakfast & dinner and excellent service, music & singer at the bar.
All stuff smiling & polite.
I highily recommend this hotel !

  • Stayed: March 2013, traveled as a couple
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1  Thank Athina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded April 30, 2013

Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

Excellent small hotell on the quiet, west side of Aiya Napa. Standard rooms rather small for a longer stay. Junior Suites the best choice. Would recommend to any couple, but not to families with children. Breakfast buffet ordinary, lunches and dinners somewhat below what could be expected. Parking rather crowded over week-ends.

  • Stayed: March 2013, traveled as a couple
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Thank Nafets2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded April 30, 2013

We would like to thank you for the good comments and suggestions which have been forwarded to the Management. We hope to welcome you back to our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

We stayed 11th -18th March 2013. We had a really great break and the weather was kind to us. The hotel was not very full until the weekend when, as it was a Cypriot festival, became fully booked out. The service was the same at all times - great! The only minor problems we encountered were that the mattresses were very, very firm, but we liberated some mattress toppers from housekeeping and this helped, also, whilst watching an English film one evening, reception re-tuned into a football game! I complained and the retuned back until after the film. In general not many english channels but didn't really worry us.

All the staff very lovely and the whole hotel was super clean. We loved the vast bar food menu, great cocktail bar and the hotel is beautifully appointed with modern contemporary furniture everywhere.

Room Tip: We had a standard room, but with a sea view on the 4th floor, great view of the sea!
  • Stayed: March 2013, traveled as a couple
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1  Thank ZenaMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded April 30, 2013

Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food, and we look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

We stayed one night ... The room was perfect with the see view and decorated with candles ... we had also one bottle of champagne wait for us
The stuff was very kind and polite .
Thank you Napa Mermaid ...

  • Stayed: March 2013, traveled as a couple
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Thank StefanosMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded April 30, 2013

Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

Stayed there last weekend. We had a reservation for 2 nights at a sea view room, but due to a misunderstanding , the first night we stayed at a pool view room. The staff soon recognized the mistake and they gave us complimentary the suite . All staff was very kind and really tried to resolve the issue. We are very pleased from their reaction and definitely come back again!! Thank you xxx

Room Tip: Small bathrooms ... If you have the extra money go for the junior suite.Huge difference!!!
  • Stayed: February 2013, traveled with family
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3  Thank travel2008_june
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded April 30, 2013

Thank you for your very kind review and we look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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