Just returned from 2 glorious weeks in Cyprus. My husband and I have been visiting Cyprus now for the past 6 years and married there 3 years ago. As it is our 'big' birthdays this year we decided to push the boat out and treat ourselves to some 5 star luxury and after reading all the good reviews on the Alion Hotel and walking past it on many a visit and saying how nice it looked, we decided to book here. Overall we weren't disappointed and I have to agree with most of the reviews on here about the warm and friendly welcome on arrival, the good choice of food at breakfast, the cleanliness of the hotel and the friendly maid we had. We also liked the personal touches of the bathrobes, champagne and fruit and the turning back of your bed every night along with the chocolate they left, they also used to arrange my nightwear on the bed. The gardens are well maintained and the views are glorious, we paid for a sea view and it is well worth it. We enjoyed the closeness to the beach and thought the sun bed system was fantastic and a few other hotels could take note of this. all in all we had a fantastic holiday as we always do, but I also have to say that personally and this is only my opinions on the hotel that although it is a beautiful hotel, it does have it's downsides. I personally don't think it is a 5* hotel comparing it to other 4* hotels I have stayed in out there. I have to agree with another reviewer that for a 5* hotel I would expect free wi fi access throughout the hotel and not just in the lobby or pool area, also I would expect use of a fridge, we did put some of our water in the mini bar fridge and moved the items to the cupboard where they could still be seen next to the wine, water and pringles but were charged for these, when I took this to reception, I have to say even though I explained we had only just arrived late the night before and gone straight out to eat and not had anything from the fridge and it was placed in the cupboard, the receptionist did say we would not be charged but she also wasn't that polite and basically told me not to use the fridge for personal use or remove items. I have done this in other hotels and left the removed items where they can be seen and never had any problems, so we had to buy water daily to have it cold. For a 5* I do feel a fridge could be provided. I don't think that the fridge had been checked from the last people leaving either. Also the on the compliments tray there is only 2 small pots of cream, no milk, the cream tastes like carnation milk and was not fit to put in a cup of tea, but again 2 small pots I don't feel is enough on a tray. We stayed in room 205 and I am not sure if this is one of the rooms that has been renovated or not, but if it is then I feel the standard has not been done that high as I found a few cracks on the tiles and ceilings were discoloured. The furniture too was a little dated as was the decor. It just needed a little TLC. I cannot comment on the bar or restaurants as we didn't use these, we did eat once at the pool bar and the food was o.k. however they did try to charge us for a bottle of water which we didn't have and when challenged they did remove this from the bill but with no apology for the mistake. We also got the feeling that they catered more for the dutch and germans and this was apparent at the fuss that was made over them at breakfast. My husband and I enjoy our 2 weeks away in the sun and to be honest just like to be left alone and do our own thing, but we also expect the same service as everyone else and this didn't seem apparent i'm afraid. I also think that the 'room pack' could be more explanatory, it shows you a list of DVD's that are being shown at certain times on channel 25 but when you actually try to play these nothing happens, I am presuming that you have to pay for these as well, although I never actually asked. As far as the TV goes, for the British you have Euro news and BBC world news in english that is it, again it's all german and russian tv. I did however on our last 2 days find a channel with british films in english. I know many people probably don't watch the TV but there are those that do and I personally like to have it on when I come back to the room and chill before getting ready to go out in the evening. As I say these are just a few of my views and opinions but for a 5* hotel I was expecting perfection which I didn't get, however saying that it was a beautiful hotel and I would stay there again, I just feel that after staying in hotels like the Napa Plaza and Mermaid then the Alion could take note of some of their refurbishments and also the Nestor which I am told has recently been refurbished to a high standard. THese minor issues will not stop me visiting the Alion again at some point and I hope that when I do I have just as good a holiday as I have just had.
- Official Description (provided by the hotel):
- The Alion Beach Hotel, with no more than a total of 100 rooms, is noted for its five-star, modern luxury bordering the sea and a natural park. Here class merges with coziness, and hospitality is enhanced with a commitment to personal service.With a unique location, overlooking one of the nicest white sandy beaches of Cyprus and with stunning views of the Ayia Napa harbour, Alion enjoys privileges of a quite and secure position ... more less
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- Also Known As:
- Hotel Alion Beach