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“Booking sun beds terrible concept”
Review of Grecian Bay Hotel

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Grecian Bay Hotel
Ranked #18 of 102 Hotels in Ayia Napa
Certificate of Excellence
Reviewed November 1, 2013

I have to say that I think the booking of the sun beds is a terrible idea. It should be first come first serve surely?? We were one of the first up every day and we couldn't get a bed on the beach, we would have to sit and wait at the pool until 10.30 to see if there were any spare beds, which there usually were, there was a family of seven that booked out the whole front row (over looking the sea) they barely ever showed up but you would still have to wait for hours to see if they came! Ridiculous.....we were up and out at 8 so would be sitting and waiting for two and a half hours to see if they had decided to show up. The only beds not reserved when we arrived were at the back and in the shade...... I think that you should reconsider this! With only short days in October this DEFINATELY would make me question whether or not to return!

  • Stayed: October 2013
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3  Thank Jessmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Grecian Bay Hotel, responded to this reviewResponded November 4, 2013

Dear Guest,

Thank you very much for taking the time to write your comments regarding your stay in our hotel. We read with great regret that your holiday experience at the Grecian Bay Hotel did not meet your expectations and that you were disappointed with our sun bed reservation system.

Unfortunately we did not have the opportunity to discuss your comments in person during your stay in our hotel in order to rectify this matter. However, we must say that with this system we avoid many inconveniences for the guests and it is an organized way to provide a good service to our guests. Our hotel has enough sun beds at the beach and pool which can accommodate all our guests and our beach club team makes every effort to offer to every guest an exceptional service and an alternative solution in case the desired place is not available for the requested period. This is also the reason, why after 10.30 guests can occupy any available sun bed for the day.

We would like to assure you that your comments have been taken into serious consideration and that at Grecian Bay Hotel, we always attempt to make each guest’s stay as memorable as possible and we do hope to have the pleasure to have you again as our guest.

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254 - 260 of 772 reviews

Reviewed October 29, 2013

We spent the most fantastic nine nights at Grecian Bay and enjoyed every minute of our stay, the Hotel is really comfortable, the staff are fantastic and all the facilities are of a really high standard. It is perfectly located and accessible to everything one would need, a short walk from the harbour and the main shopping area.
Management made our stay very special as my wife and I selabrated our Birthdays whilst staying at Grecian Bay and we both recieved complimentary champagne sent to our room which was a perfect example of the professional way the Hotel is run and the personal attention you get from the management and staff.
Another amazing touch is the way you are allocated a lounger for the duration of the stay and that if you do not make use of it by 10h30 it is free to be used by any other guests, a supper initiative. The service on the beach is also amazing and a concept I have never seen before which works like a bomb.

Thanks again to the staff and managment at Grecian Bay for making our stay an experience we will never forget.

Room Tip: We had a room with a sea view overlooking the pool and the harbour. ocea
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  • Stayed: October 2013, traveled as a couple
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1  Thank RogerBruchha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Haven't been personally to this hotel, but the staff was very helpful to organize flowers delivery for my mom's birthday, who is staying there now. Special thank you to Stephanie in Reservations department who assisted me with it!
You can genuinely feel the excellence in service and hospitality touch even on the phone and via e-mail when contacting the hotel staff. Next year I'll be in Ayia Napa and will definitely stay there and recommend to friends.

  • Stayed: October 2013, traveled with friends
    • Service
Thank LizaKlindukh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

This hotel is in the perfect location, right on the beach, which is probably one of the best beaches on the the island.
We have been staying at the Grecian Bay for over15 years and in that time the management have always made improvements and upgrades to the Hotel.
The staff are always pleasant and helpful and we have come to know them all very well.
The Pool and beach bar has a great atmosphere and is very well ran by the experienced and competent George and Maria. FOH are amazing sooooo helpful, hello to Elena.
Overall the Hotel has given us exactly what we need over the years and we look forward to many more visits in the years to come. Nicola,Steve and Ellie Taylor. Kent

Room Tip: Seaview room are the best
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  • Stayed: August 2013, traveled with family
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1  Thank tootsieEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Grecian Bay Hotel, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for choosing our hotel once again for your recent holiday and for taking the time to share your experience in our hotel with the Trip Advisor readers. We highly appreciate your thoughtful comments about the Grecian Bay Hotel. Our team is making every effort to meet and exceed the guests’ expectations, and it is a great pleasure to confirm that these are met. We would be delighted to have the pleasure in welcoming you once again to our hotel.

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Reviewed September 12, 2013

My wife and I are just back from almost a fortnight in the Grecian Bay. We found the hotel staff extremely friendly and professional always greeting you with a good morning, afternoon or evening. The facilities at the hotel are excellent and I really like the concept of having your assigned sun loungers for the duration of your stay, as long as you put towels down before 10.00

We had a seaview room overlooking the med and it was very comfortable & adequately sized for our needs. They give you a fruit basket and a bottle of still water when you arrive which is a nice touch. They also have free wifi in the room which worked fine for us.

We had dinner at the fishermans hut and it was the best seabass I have ever tasted. My thanks to Costas

Thanks also go to all the George's as well as Paris and Antonis who were very friendly.

All in all a great holiday and hotel, which we will be returning to

  • Stayed: September 2013, traveled as a couple
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1  Thank malcscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Grecian Bay Hotel, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for taking the time to write this wonderful review. We greatly appreciate your encouraging feedback and we are pleased to read that you enjoyed your stay with us. We are looking forward to welcoming you back to Grecian Bay Hotel!

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Reviewed September 11, 2013 via mobile

Returning home to Grecian Bay was the right choice once again. firstly, I would like to say this is my second time here at the hotel and I am very happy and pleased with the standards and service's as it reach to my expectations. secondly, always when entering and leaving the hotel I was greeted by the reception staff Kyriakos and Michalis but through out the day with any advise I needed with or without the hotel Elena Ioannou was the lady I spoke to. she was so helpful and approachable, very well spoken so I didn't have no problem with communicating. on the other hand, with being shown to my room as I entered I realized how clean and presentable it was which was also a great start to my holiday. however the facilities at the hotel were amazing it's even got its very own private beach as well as swimming pool, gym, spa ect... Grecian Bay is in an perfect location 5 minuet walk to the shopping area, bar's, and restaurants this will always be my holiday hotel when visiting Cyprus

  • Stayed: September 2013
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Thank michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Grecian Bay Hotel, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for taking the time to write this wonderful review and to share your holiday experience with the tripadvisor readers. We are very glad that you enjoyed another holiday with us and we are looking forward to welcoming you back to Grecian Bay Hotel!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Spent two weeks in this lovely hotel and we are very impressed with the high standards and service quality. From the first moment when we arrived we were surprised with the professional and friendly welcoming. Our whole stay was excellent. We spent all our days at the beach with a great service, we could reserve our sun beds and keep them for our whole stay and we could order our drinks from our sun beds. Food was excellent, we enjoyed the theme nights by the pool with live music and show. Rooms were lovely and cleaned.
This was our first stay in this hotel but definitely not our last!!!
We love Grecian Bay!

  • Stayed: August 2013, traveled as a couple
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Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Grecian Bay Hotel, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for taking the time to share your experience in our hotel with the Trip Advisor readers. We highly appreciate your thoughtful comments about the Grecian Bay Hotel. Our team is making every effort to meet and exceed the guests’ expectations, and it is a great pleasure to confirm that these are met. We would be delighted to have the pleasure in welcoming you once again to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grecian Bay Hotel

Address: Kryou Nerou Street, Ayia Napa 5340, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Ayia Napa
#10 On the Beach Hotel in Ayia Napa
#12 Luxury Hotel in Ayia Napa
#26 Romantic Hotel in Ayia Napa
#28 Family Hotel in Ayia Napa
Price Range: $91 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grecian Bay Hotel 5*
Number of rooms: 271
Official Description (provided by the hotel):
Attractive 5-story Hotel located on the beach just south of Ayia Napa Harbour. ... more   less 
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Also Known As:
Hotel Grecian Bay
Grecian Bay Ayia Napa

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