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Reviewed September 19, 2013

stayed here as our last night after 14 nights touring Europe, for a special night what a waste of money !! 275 euros a night, tiny room , restaurant shut 3/4 days a week forced into an Italian in the basement, only one course each & bottle of wine , 8 euros for bread so bill 130 euros for pasta , service slow , full & hot ,went for breakfast another 40 euros on top of 275 Euros then my car appeared another 22 euros for parking on site
Beds old & noisey , well ness center a 5 minute walk up & down floors in lift, nothing friendly about it start to finish, we cancelled breakfast left & enjoyed one up the road for 10 euros, no way would I recomend this place

Room Tip: overlooking the front lawn not on 3rd floor
  • Stayed: September 2013, traveled as a couple
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6  Thank peter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

Certainly not the most expensive or the most luxurious hotel I've stayed in but probably the best overall. An upgrade to a junior suite helped!
The hotel is a little outside Cologne and a 25 minute (pretty) trip on the train taking you right into the city centre. The station itself a 10 minute walk from the hotel.
The hotel is large and imposing in an elevated position and certainly from our suite one could see the Cathedral.
Our room was beautifully appointed, large, full of light and full of fruit - not just an apple and a few grapes here. The one issue I had was that I hate duvets however good the aircon. One quick phone call and the bed was made up with sheets and blankets.
Unfortunately the 3* Vendôme was closed for the summer holidays so we had to make do with Enoteca; perfectly fine and it saved us a lot of money . Breakfasts were a delight - what ever you wanted cooked for you together with a massive cold table, fruit and excellent Viennoiserie.
We arrived by car and drove directly into the garage but if you want to arrive in style pull up to the front and your car will be taken to the garage.
If you don't have a car then they do - 2 nice BMW 750 - leather seats piped in red and each headrest crested SB. A good used car buy when they come to sell particularly if your name your name is S. Bercow .

All the carpeting drapes and art work in the world do not make a great hotel but in Schloss Bensberg they have assembled a top team. To use the German way of expressing niceness - super efficient - super nice and super friendly. All of them speak better English than I do - Welsh as well probably.
They have a very refreshing local water - Gerolsteiner - and I had asked them about it. When we picked up the bill the young lady handed me a bag with two bottles of water for our journey. Then she looked inside and swapped them for Gerolsteiner because she remembered my asking about it. Cost them a few pennies but it was a gold bar to me.

  • Stayed: August 2013, traveled as a couple
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1  Thank GeorgeDaymond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Beautiful grounds, friendly staff, nice spa, excellent restaurants, and well appointed comfortable rooms. You can't go wrong if you're looking for a short break, or a romantic getaway. The hotel offers BMW shuttle service to Köln for shopping (if you even feel like leaving). Jr. Suites are perfect, but avoid the rooms in the roof if possible. They are lovely as well, but just not as grand as the suites on the lower floors. Excellent hotel. Excellent staff. You will not be disappointed.

  • Stayed: July 2013, traveled with friends
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2  Thank LG268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Do not hesitate to book this hotel. We stayed for 4 nights on a half board basis and thoroughly enjoyed it. The food and service, as to be expected of a 5 star establishment did not disappoint.
On arrival, earlier than planned we were allowed into our beautiful spacious rooms. The rooms
are extremely well appointed, beds were very comfortable and no detail was ignored.
We were given a complimentary bar in the room, soft drinks, beer and coke and this was
topped up every day. Fruit was available and as it was our wedding anniversary the hotel provided a beautiful cake. Although the spa was excellent we found the jaccuzi not too warm and
also the indoor swimming pool could have been slightly warmer. Nonetheless, it is a very
relaxing tranquil atmosphere.
Taxi fare from the airport is 30 euros and returning to the airport we were provided with a
limousine for the same price.
Do take the tram into Cologne, a 15 minute walk to the station from the hotel. It takes about
20minutes to get into the centre of the city. Well worth a visit. We also took a short river cruise
trip on the Rhine which was very interesting.

Room Tip: We were very fortunate to have interconnecting rooms so if you are travelling with young children would recommend rooms 237 and 238.
  • Stayed: June 2013, traveled with family
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1  Thank meeting_place67592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Classic european style hotel with all the modern technology and amenities. Their restaurants were magnificent, and the corridors and rooms full luxury.
Ideal when traveling by car as we always do.
We had a van and parking was no problem.
The Althoff hotels everywere are great.
Very quiet and efficient staff

  • Stayed: June 2013, traveled with friends
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Thank Mariaelenadebernitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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