We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (897)
Filter reviews
897 results
Traveler rating
627
161
68
25
16
Traveler type
Time of year
LanguageAll languages
More languages
627
161
68
25
16
Show reviews that mention
All reviewsschloss bensbergvalet serviceluxurious hotelan italian restaurantspa areathree starreception deskhotel barstar michelin restaurantdali barenotecasuitevendomeluxurygermanywellnessminibar
Filter
Updating list...
175 - 180 of 897 reviews
Reviewed June 4, 2013

We've stayed in the beautiful castle end of May and I must say that it's a great location with excellent food and nice rooms. We've stayed in the Kurfürsten-Suite and unfortunately a lot of small things happened which shouldn't happen in such a hotel.
For example: We told them weeks before check in that i need gluten free food. But during our very expensive diner on suite we got normal bread next to the soup with the information that I cannot eat it. Next day on breakfast I got gluten-free bread, so why not before? Half of our ordered breakfast was missing in the morning and after complaining we've got a short sorry. But we didn’t got the missing food...
We also needed a charger for an iPhone, but the hotel doesn't have something like that and nobody was willing to organize one.
I got a birthday letter in the morning from a lady from Roomservice. She forgot to put it on the table and after I opened it, there were a lot of typing mistakes in it.
These are not all things which happened, just a short abstract.

We were very disappointed about these things after paying so much money.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Isabel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trastulloatschloss, Manager at Althoff Grandhotel Schloss Bensberg, responded to this reviewResponded June 6, 2013

Dear Isabel O,

Thank you for your personal comments and your time to share your experience.

Unfortunately, you were disappointed by our services which we deeply regret. We would like to say thank you for getting the chance to get in touch with you personally to clear this unpleasant situation.

We really do hope to provide you a future stay without any problems and to show you the art of our well known service.

Thank you and best regards,
Annika Trastullo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

A magnificent hotel
There you meet the elegance of the past with modern amenities. It has style and charm, along with excellent service. The attitude was outstanding –on leaving to the airport the friendly stuff even gave us a bag with bottles of water and some snacks…
We were party of 4 couples – all of our standard rooms were very nice and very well kept. Top quality hotel and a lot of attention to details.
The spa is very big and well equipped. The breakfast was also very good.
Great experience – don't miss.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yuliaop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

I always enjoy this hotel. It has style and charm, along with excellent service. The bar provides a warm and delightful respite from a busy day, expecially by the fire...........................................................................

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CSD2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

Within view of the Dome of Cologne, a heavenly retreat for relaxing. If you want to be near the City (20 minutes by car) but still in the countryside, this is the place to go.
As in all Althoff Hotels, the staffs attitude is outstanding, discret but always ready to assist.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Xian1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

When you arrive at the Grandhotel Bensberg you are immediately taken aback by the sheer grandiosity of the property. It´s a beautiful castle nestled in the very center of the town. During check-in the front desk staff, who were very kind and courteous, informed us that our room had been upgraded - what a good surprise! Our room was quite large with high ceilings and impressive windows that look onto the property. The room is comfortable and handsome at a first glance, but lacks charm. The furniture is not particularly attractive and the beds are very simply made, constituting of one hard pillow for each guest and a down comforter with no sheet in between. One does expect more from a hotel of this caliber. I looked around the room for another pillow, but there was none to be found. We ended up requesting two additional pillows. The schloss is quite enchanting but I think the enchantment ends when you walk into the guestrooms, very impersonal décor and just lacking in quality. Our breakfast in the large main dining room was quite good, service was attentive and pleasant. But the best part of our stay was dining at gourmet restaurant Vendôme housed at the front of the grand hotel. It is now ranked #10 in the "San Pellegrino World's 50 Best Restaurants" list. A well deserved ranking for this great restaurant headed by 3-star chef Joachim Wissler, who is known to be one of the best representatives of the so-called "New German Cuisine". His dishes are quite inventive and modern, using local ingredients, Mr. Wissler takes us on a sensorial adventure of flavors and scents with great visual pomp. The amuse-bouches are inventive and refined, this is where Mr. Wissler is at his best … he embraces this opportunity to the fullest in showing us his true genius and it is a delight to see. Our tasting menu was excellent, but I did not care much for our main course of lamb which comes with lamb sweetbreads and liver. I found the flavors to be too overpowering, otherwise the dish was perfect. The room is simple and elegant with a handsome and understated décor, great lighting, large comfortable swivel chairs and nicely space out tables dot the dining area. Service was excellent, friendly and very attentive. The only unfortunate experience was the non-alcoholic pairing that the sommelier suggested, because I do not drink; 50 Euros for a glass of apple juice, tomato and root beer … an absurd price when you consider that the wine pairing is 70! I found this to be very unfortunate and just not right, for me, it did put a little dent (in my wallet) on an otherwise sublime experience.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Guilherme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trastulloatschloss, Manager at Althoff Grandhotel Schloss Bensberg, responded to this reviewResponded May 29, 2013

Dear Guilherme,

Thank you very much for taking the time to write a comment about your stay.
We feel very sorry that you could not enjoy your stay at the Althoff Grandhotel Schloss Bensberg to the fullest. We are disappointed that you have a negative experience with your room. We must apologize for the inconveniences you had. This is not the highest standard our hotel usually offers.
We hope very much to be able to greet you again in the near future to persuade you of our excellent service.
Dear Guilherme, we would be very pleased to welcome you again.

Kindest regards from Bensberg
Laura Kohlgrüber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews