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“Five star service”

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Althoff Grandhotel Schloss Bensberg
Ranked #1 of 13 Hotels in Bergisch Gladbach
Certificate of Excellence
Sliema, Malta
Level 5 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Five star service”
Reviewed February 11, 2013

Top quality, attention to detail. You feel pampered. Spa big enough and well equipped. The 'Enoteca' Restaurant is top notch, hence book beforehand. Two things to improve: a) Free internet b) Poor English spoken by one particular employee.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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796 reviews from our community

Traveler rating
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    148
    60
    22
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
athens
Level 6 Contributor
117 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 2, 2013

the elegance of the past with modern amenities, an incredible over a century old building and a three star Michelin restaurant together with spa amenities. Great experience although I was there on a business trip

Room Tip: make sure your room is one of the larger ones. Front side view is essential
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dimitrisbAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beyrouth
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 5, 2013 via mobile

Very nice hotel, breakfast is great, rooms are clean and spacious, bathroom is very nice. Unfortunately there are no wifi access in the rooms. You can access wifi in the lobby but it is veeery expensive: it should be complimentary. Parking is also expensive. Garden is excellent for kids. Baby sitter is very nice: kids liked her. 10min away from Cologne which is aceptable.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emile A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabel, Quebec, Canada
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 1, 2012

We stayed here for a night during our honeymoon. After arriving, we were sad we had only booked one night.

Our room was gorgeous, spacious, and the shower was to die for! We also had an amazing view of the city (see pictures). When we checked in, we were walked to our room by the front desk clerk to make sure it was acceptable. I really liked this. Made me feel special. :)

The funny part was, there were two twin beds about a foot apart. For some reason it had that request on our reservation, no fault to the hotel. They quickly pushed them together for us, and I have to say, I'm now considering this arrangement for our own home! :) I felt like I got to sleep with my husband, but got my own set of blankets,and didn't feel him flopping around in the night!

The front desk called up after we had time to settle to make sure everything was okay.

The breakfast buffet was good. I recommend trying the hotel's own line of jams, I fell in love with them. And there was champagne! The only downside was that I felt a bit under dressed in my sweats, as most diners were business men and in suits. You might want to throw on a pair of jeans before heading down, but there is no technical dress code. So wear what you want!

The grounds outside the hotel are gorgeous as well. We are hoping to go back and visit again sometime!

Stayed October 2012, traveled as a couple
Helpful?
Thank Sycamoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level 4 Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 14, 2012

impressive place to stay this castle overlooking the cologne valley. we stayed one night, but we were missing the last dip of exclusive taste at this place - maybe we need to book the suite next time haha. the gourmet restaurant is really nice and hard to match in the cologne and duesseldorf area.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doraemonPEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
135 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed October 11, 2012

Chose to stay here on reputation and the fact that we were dining at Le Vendome next door and always nice to be able to stumble to the room after!!

The outside of the hotel is magnificent on approach and continues on the interior.

The welcome was fine but a little austere. They were pleased to tell us we had a room upgrade but when we got to the room we discovered it no longer had a view as our booked room did. They did not seem so keen on correcting this other than noting in the booking that in the future not to upgrade us - hmmmmmm!!!

The room itself was fine and in a "Laura Ashley" style. The batroom was narrow and filled with marble and gold touches - not really my thing.

There is no wireless internet access in the rooms as there are no repeaters fitted. This is not mentioned when they hand you the code for the internet at reception - big fail! It is available by wire in the room or wireless in the public areas. Not good enough in a five star hotel these days.

The only real positive part of service was the next day when we had overslept and missed breakfast. The F&B Manager kindly organised a small continental breakfast in the lobby bar. This was perfect and just enough.

I strongly recommend the restaurant (Vendome) which is outstanding but I would give the hotel a miss.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wockinwod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 6 Contributor
134 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed August 20, 2012

We had a wonderful 2-night stay here, lovely staff, beautiful room, delicious breakfast. Free minib bar every day. Complimentary fruits in the room. The food in the italian restaurant was very nice, but the second night in Vendome was the cherry on the cake. We had a very nice table, beautiful decorated interior, tables have good spaces between them. Most amazing food, very tasty and beautifully presented. Room svice was very friendly and they brought whatever you asked within minutes.
The only downsides;
- the toilet of the Vendome restaurant is not on the same floor, so you have to take the stairs or the elevator to go there, which is a bit of a hassle.
- The parking price was shocking, we were not even informed that parking was not included, so at 22 EURO a day, a real unpleasant surprise at check out.
I would, however, definitely stay here again and highly recommend to anybody who does love special food and TLC.

Room Tip: Our room had shower in the bath, so if you do like a good shower, ask for a room which has a separat...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Choccywoccydooda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Althoff Grandhotel Schloss Bensberg

Property: Althoff Grandhotel Schloss Bensberg
Address: Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Bergisch Gladbach
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Bergisch Gladbach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Althoff Grandhotel Schloss Bensberg 5*
Number of rooms: 120
Official Description (provided by the hotel):
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands. ... more   less 
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Also Known As:
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Cologne

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