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“Overall ok, good value for money but no wifi”

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ACHAT Premium Neustadt/Weinstrasse
Limbourg, Belgium
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overall ok, good value for money but no wifi”
Reviewed September 26, 2012 via mobile

Good beds, clean rooms and an ok breakfast make this one a good choice for a week on business trip.
Tip for the management: free WiFi or at least an cabled solution to access the internet would be appreciated...

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jay_Travo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainer D, Manager at ACHAT Premium Neustadt/Weinstrasse, responded to this review, June 8, 2013
Google Translation
Lieber Gast,

vielen Dank für Ihre Bewertung.

Wir nehmen unsere Bewertungen sehr ernst. Deshalb werden Sie bei Ihrem nächsten Besuch sehen, dass wir speziell für Gäste wie Sie einen kostenfreien Arbeitsplatz in der Lobby geschaffen haben.

Herzlichst

Rainer Deny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    19
    52
    37
    8
    6
See reviews for
11
44
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33
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Cologne
Level Contributor
404 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed August 16, 2012

We’d booked a superior double for our one-night stay and finally found our room after taking the elevator, then walking down a long hall, and finally up some stairs, but were pleasantly surprised to have been given a suite. Very spacious with two bathrooms, a large sitting room with sleeper couch, flat-screen television, and balcony with view of the square in front of the main station, plus a large bedroom with comfortable king-sized bed, another flat-screen television, and additional balcony and nice view.

The service at the front desk staff unfortunately didn't match the quality of our suite. We asked about getting a reservation at the restaurant at Hambach Castle, which they didn’t seem to know much about, and were told we could call from our room. Since there were no other guests waiting, a nice gesture would’ve been to offer to reserve a table for us. While we appreciated the suite we got, since we didn’t ask for the upgrade and since the staff didn’t tell us we were being upgraded – and even seemed a bit surprised themselves when we showed our appreciation upon checking out – they again lost the chance of providing some extra personal service at no charge (assuming the suite wasn’t booked anyway or maybe someone just made a mistake?).

The location is really just a hop to the train station. In contrast to other Ramadas we’ve stayed at in Goslar and Leipzig, this one didn’t claim four-star status but more or less met our expectations of a three-star hotel - with the nice surprise of getting a suite on top.

Room Tip: the suite is very roomy, big enough for four with two separate sleeping rooms and a hallway in betwe...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GermanJody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainer D, Manager at ACHAT Premium Neustadt/Weinstrasse, responded to this review, August 25, 2012
Dear Guest,

thanks a lot for your kind words.

We have always a reason for to give a upgrade, like in your way. As you can see you enjoyed our upgrading and our hotel. We wish you a good yourney back to us ath the palatine forest and see you soon.
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Birmingham, United Kingdom
Level Contributor
132 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 27, 2012

Ramada conjours up images of dated dark red decor and no frills. Expect that, and you won't be disappointed.

However, this hotel lifts the score due to friendly, efficient service (Daniel on reception was the best, fastest, most polite and helpful receptionist I've met for a long time) and well equipped rooms - close to the old town.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at ACHAT Premium Neustadt/Weinstrasse, responded to this review, June 29, 2012
Dear Redlake,

thank you very much for your kind words, we are very pleased about this. The palatine forest and Neustadt was very happy that you were here. I spoke with Mr. Daniel Frischand he was very happy about your comment. We both hope to see you soon here, to say hello again.

Sincerely

Rainer Deny
General Manager
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chicago
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 19, 2012

This hotel is OK if all you need is a night's sleep and breakfast in the morning. Otherwise I would not recommend it. It is not up to date and in a dirty, seedy part of the city.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suze303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainer D, Manager at ACHAT Premium Neustadt/Weinstrasse, responded to this review, September 12, 2012
Thanks a lot for your voting.

We are happy that you enjoyed your stay and that you like the palatine forest. Hope to see you here again very soon.

Sincerely

Rainer Deny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
65 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed May 19, 2012

That's the reason I stayed..Boy, this city has grown and so has the traffic...I remember when there was no hotel an in the day...and now they have littered the old section of half timbered with chain stores....sigh... But back to the hotel...Is' walking distance to everything...but parking costs...IIt is a nice place,,Huge room and updated but far from chic and great balcony.It has a mini bar...but the sauna was locked ...We were next door...so many times they dont heat up the sauna until summer crowds... But I though it was very expensive 125 euros

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tickettoride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainer D, Manager at ACHAT Premium Neustadt/Weinstrasse, responded to this review, May 21, 2012
Dear Tickettoride,

thank you very much for your kind words, we are very pleased about this. The palatine forest and Neustadt was very happy that you came and we would love to see you again, in Neustadt and at the Ramada.

Sincerely

Rainer Deny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heerenveen, The Netherlands
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 24, 2011

It's a good and clean hotel. The staff is verry friendly.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jack_devries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ACHAT Premium Neustadt/Weinstrasse

Property: ACHAT Premium Neustadt/Weinstrasse
Address: Exterstrasse 2, 67433 Neustadt an der Weinstrasse, Rhineland-Palatinate, Germany (Formerly RAMADA Hotel Neustadt)
Location: Germany > Rhineland-Palatinate > Neustadt an der Weinstrasse
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Neustadt an der Weinstrasse
Price Range (Based on Average Rates): $
Hotel Class:3 star — ACHAT Premium Neustadt/Weinstrasse 3*
Number of rooms: 123
Official Description (provided by the hotel):
Since summer 2014 the ACHAT Hotels also offer the possibility to stay at Neustadt an der Weinstraße. The ACHAT Premium Neustadt/Weinstraße is a hotel of the first class. It is located in the Western part of the Rhein-Neckar metropolitan region and close to the cities Mannheim, Ludwigshafen as well as Heidelberg. Benefiting from an excellent infrastructure the hotel can be reached easily by car, bus or train. The local train station is only a 100 meters walk away and the A 65 motorway to Karlsruhe or Mannheim is accessible within a few kilometers. For meetings or conferences the ACHAT Premium Neustadt/Weinstraße offers two rooms with daylight which can be joined. We complete your day with diverse suggestions for different kinds of activities before or after your meeting. Enjoy culinary specialities in our restaurant "N°13". Fresh drinks are served in our hotel bar. The hotel offer is completed by a sauna and a gym. Located at the “Deutsche Weinstraße” (German Wine Route) in the middle of the wine growing area Palatinate, Neustadt is one of the region’s cultural centres. At the event and congress location “Saalbau”, congresses, fairs and events take place during the whole year. Every year, “Saalbau” is the location of the election of the “Deutsche Weinkonigin” (German Wine Queen) during the celebrations of the “Deutsches Weinlesefest” (German Grape Harvest Festival). This is only of a selection of events and festivals which attract many visitors to Neustadt every year. The landscape is dominated by vineyards, hills and pure nature which is ideally suited for hiking, cycling, Nordicwalking and many other outdoor sports and activities. ... more   less 
Reservation Options:
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Also Known As:
Neustadt An Der Weinstrasse Ramada

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