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Mercure Hotel Frankfurt Eschborn Ost
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Reviews (306)
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All reviewsnice roomindustrial areanice hoteloutdoor poolmain stationtrain stationten minutesclosed windowsevening buffetshopping centrehot foodshuttle servicefew minutes walkquality of foodlittle bitfree wifireception desk
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Reviewed May 22, 2014

Hotel do not have best location, it's quite far from city center, but anyway still only 10 min by car
Like all Frankfurt for me ;-) it's not have amazing architecture, but rooms are quite big and clean, with coffe & tea facilities, bathroom is also ok and they provide bath cosmetics and hairdryer. Receptionits are not very efficients but still nice ;-) So after first impression - nothing special but clean and in reasonable price. And they have really very good breakfats offer - wide scope of cold meats, chees, different kind of bread, some yogurths and cottages with jam, nutella, honey, fruits, scope of juices, really good tea and coffee, of course you will find also something hot like: scrambled eggs or sausages.
I think it's good offer for business trip but please do not take rooms on ground floor with garden view (they have nice garden with tables)

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IvettaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded October 6, 2014

Dear Guest,

Many thanks that you took time to tell us your opinion about your stay at the Mercure Hotel Frankfurt Eschborn Ost.
Your comments are very important for us. So we are able to improve continuously the service for our guests.
We are very pleased, that you were satisfied with our service and especially with the room cleanliness and our breakfast selection.
We are constantly striving to improve our service for our guests. Maybe you can tell us during your next stay in our Hotel, which service point reception did not meet your expectations.

Thank you very much and we hope to welcome you again in our Mercure Hotel.

Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

Stayed here on business in Eschborn, and could only get a room in this property as there was a fair on. It's a bit remote from the office district, but I arranged to be picked up and dropped off. You can walk back from the Station across open country and the motorway if it's still light out.

Standard Mercure room, relatively newly installed I think.

Very good breakfast, lots of choice.

Bar is nice and staff very attentive. They were having a bit of a nightmare with the Tattoo fair on, and a good party atmosphere, but handled it very well.

It's one of those properties that has either heating or AC, and at the crossover point the heating was unwelcome. Resorted to opening window to sleep better, but there was a bit of disturbance outside when bins got taken at 2am I think.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded October 6, 2014

Dear Guest,

Many thanks regarding your comments about your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback.
Your comments are very important for us. So we are able to improve continuously the service for our guest.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we will be very glad to welcome you again in our Hotel.

Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

not much to share: polite, nice staff in a nicely equipped hotel (outer spa looks beautiful, however, not really tempting in march) with excellent breakfast and nice location - close to S-bahn and anything in eschborn. free wifi a bit of pain as you need reconnect every 200 MB or so, and the speed is no good. add 10 euro and you are at the information highway.
not a nice marketing strategy, but - unfortunately - pretty usual in germany (and some other "old EU" countries).
the price (bf included) was close to 180 euro for single, which is a bit too much - but that is market in time of frankfurt fair, is not it?
all and all, flawless, as you would expect in the country of ordnung.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank twztwztwz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded May 13, 2014

Dear Guest,

Many thanks that you took the time to tell us your opinion about your stay in our Mercure Hotel.
We are pleased that you were satisfied with our service.
Your comments are very important for us. So we are able to improve continuously the service for our guests.
We hope to welcome you again in our Mercure Hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014 via mobile

Is quite far from the fair, I stayed only one night luckily. The hotel is nice, rooms are ok and bathroom is a bit small. Breakfast is very expensive but offers a good choice. There is a nice bar to have a relaxing drink with friends but the bartenders don't manage English very well to understand a difference between a Weiss beer and an Ale.

Stayed: April 2014, traveled on business
Thank Edoardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded May 13, 2014

Dear Guest,

Many thanks that you took the time to tell us your opinion about your stay in our Mercure Hotel.
Your comments are very important for us. So we are able to improve continuously the service for our guests.
We are pleased that you were satisfied with our service. Despite small language difficulties in our Bar, we hope to welcome you again.
Thank you very much.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014 via mobile

Stayed here for a night, because of the security strike at frankfurt Airport on feb 23rd. This was a decent place and a lot better than my ibis hotel which was quite basic. Nice staff and had a late checkout. The food was quite ok given that i am a vegetarian. I had a great view of the city downtown. They were extremely good to me and allowed me to checkout at 5pm. I would definitely stay here again.

Stayed: February 2014, traveled on business
1  Thank rganti9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded March 19, 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback.
Your comments are very important for us. So we are able to improve continuously the service for our guest.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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