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All reviews swimming pool business traveler separate toilet breakfast and dinner games area shower cubicle shopping centre tea making facilities late check typical novotel enjoy your stay on line reception area sofa bed fitness room business district bread
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Reviewed July 2, 2016 via mobile

We stayed at this hotel for a night before starting our tour of France . Definitely paid a high price for one night but it was clean and the customer service was good. We have stayed here before and like the hotel and it was a convenient location near family in Cergy.

Date of stay: June 2016
Trip type: Traveled with family
Thank sanjulakula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2016 via mobile

It is fine for the purpose of the trip, although in the low end of other Novotel I have been to. Breakfast can improve: fruit is too big, not cut, not healthy cereal available, limited English Breakfast. A bit basic for a Novotel. Coffee is very good.

Date of stay: June 2016
Trip type: Traveled on business
Thank anacbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monsieur-Saby, General Manager at Novotel Cergy Pontoise, responded to this reviewResponded August 25, 2016

Dear Ana B,

By responding to our survey, you took the time to give us your opinion about your stay at our hotel , and we thank you .

Your discontent particularly concerned the quality of the breakfast.

Sorry that the delivery was not up to your expectations, and we ask you to accept our most sincere apologies .

Regarding breakfast, we regret that it doesn't quite fit the type of breakfast you used in England. However, the choice proposed is to satisfy all customers of any nationality.
We note your remarks about that and transfer it to the Novotel Marketing service that sets up our offer but also our catering service.

You renewing our apologies , please believe in the expression of our highest consideration.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2016

We stayed at this hotel part of Shearings Holidays on the 14th and 21st of May. We could not find fault with anything, the staff were young enthusiastic and always smiling and very helpful. The rooms were airy, bright and clean and beds very comfy, amongst the best we have ever had. Breakfast and dinner was more than enough for everyone. I didn't hear anyone from our group complain about the hotel or staff. Bar prices were expensive compared to the rest of France €6.50 for glass of wine €8.50 for large beer, in centre of Bergerac it was €2.50 for glass of wine and €4 for large beer.

Room tip: All rooms appear to be quiet
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
3  Thank neils968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monsieur-Saby, General Manager at Novotel Cergy Pontoise, responded to this reviewResponded June 2, 2016

Dear Guest,

Thank you very much for your comment!

I hope to see you soon in our hotel!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2016 via mobile

I was in the hotel during business trip. I think this hotel is not cheap, but very expensive.150euro / day (including breakfast) . The room is clear and quiet. One interesting thing, the rooms 100s are on the ground floor. The rooms 200s on the first floor. The breakfast is fine. The people smiled everywhere. Everybody is friendly and happy. The WiFi is free in full area of the hotel,only must check by email address on startsite.

Date of stay: May 2016
Trip type: Traveled on business
Thank NorbertS213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2016

Externally the property looks quite unprepossessing. 1960s Stalinist concrete. Internally it is somewhat better, obviously refurbished in public areas and rooms. Bathrooms are OK, though the ceiling is low which means that tall people must bend in the shower. The toilet is in a separate room so poky that you'd better not close the door behind you or you may not get out again. The bed is very comfortable.

Date of stay: May 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank TempleofPeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monsieur-Saby, General Manager at Novotel Cergy Pontoise, responded to this reviewResponded June 30, 2016

Dear customer,

Thank you for your comments regarding your stay at Novotel Cergy Pontoise.

It is with great pleasure that we receive its . Also, we will certainly share your comments with our team.

Waiting to welcome you again, please accept, dear customer, the expression of our feelings the best.

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