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“Remodeling, and well done”

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Mercure Cergy Pontoise Centre
Ranked #4 of 11 Hotels in Cergy
GreenLeadersBronze level
Reviewed April 10, 2013 via mobile

Stayed at this hotel for business for the second time. The property is being remodeled completely and the results are quite good. The hotel had needed this quite badly as it was clean but aging. The rooms are very modern with new beds, linens and flat screen tvs. Showers have been redone and are very clean. I wouldn't recommend this place for its proximity to Paris, but if you have business at 3M France, this is a good spot.

  • Stayed: April 2013
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Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 41 of 138 reviews

Reviewed April 8, 2013

Nice and clean hotel, quite boring and something old-fashioned. The rooms are large and the furniture is in fair shape. Must say that one of the reps at the reception is a real antipathetic, the rest were real nice.

  • Stayed: July 2012, traveled on business
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Thank simtomnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

My boyfriend and I were looking for somewhere to stay on a stop over to our drive to Paris. We have stayed in approx. 10 / 12 Mercure Hotels all over France and thought a Mercure would be our best bet. The hotel was very poorly sign posted and our sat nag was not working and it took us about 1 hour to locate the hotel. When we turned up at reception I tripped over the entrance due to the carpet coming away from the doorway... The 2 ladies at reception struggled to find out if they had any spare rooms even though we showed them as being available on their own website. Whilst we waited 10 mins for them to try and find out, I had a good look around the reception area which also seems to be their breakfast area, lovely! The furniture was dated and tired and there were holes in the carpet, more for unsuspecting guests to trip over, no signs pre warning anyone and they had not even bothered to put some tape over them to stop an accident. Whilst waiting two trains went by shaking the reception area, don't worry they said, this is normal and you cannot really feel the vibrations or hear much noise once you are on the upper floors!!! Whilst my boyfriend tried to negotiate the additional cost of the parking, I found a Novatel around the corner for similar money with free parking, so left, tout suite! Book at your peril if you want to waste your money. The area is very industrial, the hotel is a dump, and they seem to have the most un friendliest of all the staff employed in the Mecure hotel chain!

  • Stayed: March 2013, traveled as a couple
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1  Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

  • Stayed: July 2012, traveled solo
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Thank Fergy45
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2012

Stayed at the hotel for business. Cergy is a 45 minute drive from Paris. The Mercure Cergy Pontoise is a regular business hotel that sometimes also accomodates groups of Asian tourists visiting Paris. If that is the case, bacon and scrambled eggs run out real quickly for breakfast!
Otherwise standard hotel as you would expect in a town/area like that but all is as it should be, dan they gave me a nice big room.
It is difficult to find a nice restaurant to eat in the area, there seem to be mostly chains. The 'old town' of Cergy Pontoise has a nice center with a few more decent options.

  • Stayed: May 2012, traveled on business
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Thank Giggi01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

I stayed 5 nights, and spent more time than expected at the hotel. I was positively surprised about the kettle for tea/coffee in the room, and the fridge was big enough to put some food inside. The TV was small, the bathroom great - with MUCH lighting (contrary to another review). The free internet connection was very slow at times during the week, but great on the weekend. Parking is pricey at 6€ per day, and should be free. My big disappointment was that there was no fitness room in the hotel since it is listed as one of the assets of the hotel on the accorhotels website. I was referred to the nearby gym, where I had to pay 10€ for one visit (while 30€ is the price for one MONTH). Another thing I did not like was that I was called by the reception the day I stayed in the room for most of the time and asked, whether I wanted my room to be done - but then, I understand why. Another day I returned and found that someone had been in my room and opened the window, and the cleaning lady had not even been in the room yet. Who had entered and why?
All in all, a pleasant stay and I could imagine coming back next time. I did not have any food at the hotel.

  • Stayed: May 2012, traveled on business
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Thank h2tni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

Stayed here weekend of Easter with a group of peoplefrom UK.Coming from Uk it is easy to get to via A16, onto A15 and only a couple of minutes from the motorway to the hotel. The reception was small, efficient, quick check in. There is NO restauarant in this 4*Hotel so I dont know how it gets its ratings!!Room rates are reasonable for the Greater Paris area, breakfast is 14 Euros!!.However if with a coach group you get very basic fare-a small croissant, and bread roll tea/coffee orange juice and thats about it...The rooms are of an acceptable standard, reasonably roomy, with big TV, tea/cofee making facilties-however if you run out of the sachets you have to pay for more!!!Rooms are quiet and pleasant with adjustable heating to suit.The hotel only has a small bar which in the evening is staffed by the night porter/.receptionist/general dogsbody... so again dont know how its rated as 4*??Prices a little cheaper than central Paris - 3.5Euro small beer, 5 Euro glass wine etc. Other drinks can be expensive, but not quiet as bad as Paris itself.Nearby (just outside) is a Chinese buffet type resataurant - eat as much as you like for 15Euro -part of group went there and stated was 'okay'. Also if you want to have a bigger breakfast 2 minutes away is a McDonalds!!Just along the road a few minutes walk is a Buffalo Grill so you can eat somewhere reasonably close.The hotel is only 30-45mins away from Arch De Triumph via A15, A86 and via La Defense (easiest route). This is a typical outer Paris hotel no greta frills, but adequate for your needs. Reasonably friendly staff, fairly efficient, great comfy rooms with nice beds. It is not however a 4* rating...I havce been here a couple of times now and really not changed much since my first visit in 2009. Would stay again and nicer than some of the cheaper ranges of hotels. Coaches can park outside if you can avoid the walls and concrete flower pot in the middle, or on road outsides as long as you dont block the hotel parking garage. Overall reasonable stay but no great shakes....

Room Tip: Try to avoid lift area as can be a little noisy
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  • Stayed: April 2012, traveled on business
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1  Thank Tourman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Cergy Pontoise Centre

Address: 3 Place des Chenes | Emeraude, 95000 Cergy, Cergy-Pontoise, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Cergy-Pontoise > Cergy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Cergy
Price Range: $61 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cergy Pontoise Centre 4*
Number of rooms: 56
Official Description (provided by the hotel):
In the center of the new town Cergy Pontoise. It offers a special welcome in warm surroundings. 56 Elegantly furnished cosy and quiet air-conditioned rooms (private bathrooms with separate toilets). Bar. Meeting facilities. ... more   less 
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