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“Nice area, close to Paris”

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Mercure Cergy Pontoise Centre
Ranked #3 of 11 Hotels in Cergy
GreenLeadersBronze level
Brighton, United Kingdom
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice area, close to Paris”
Reviewed August 30, 2011

The hottel itself was lovely, but we did have a couple of small problems, for one the hotels bar claimed to have most spirits stocked but when we stayed there, there was no vokda or rum. The prices are also a bit expensive it cost us £22 for two drinks so you have been warned. Other people we spoke to compalined they had to pay if they wanted any more milk (cream) for the room. The hotels resturants were closed so we popped down to the local harbour a 5-10min taxi ride away and so worth it a very cute small harbour with bars and resturants.
The distance to Paris was about 45mins by coach and well worth a visit but make sure you have money as Paris can be very expensive to eat and drink in.

Room Tip: Clean with showers and a televison in the room
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  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1 Thank lyns1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEDORAT, Directeur général at Mercure Cergy Pontoise Centre, responded to this review, September 1, 2011
Thank you for you comments. We are very happy to see that the room is as you expected. Sorry for the spirits you have not found. Be sure that we have do necessary for the new stock. I think you were travelling wiht a group, and concerning the "extras" for the rooms, in fact they are to settle for everyboddy. We thank you again to have taken time to do your comments. Hoping to have the pleasure of welcoming for a next trip.
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Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
West Malling, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
Reviewed April 18, 2011

Good standard of hotel - friendly reception staff. Think WiFi and Breakfast should be included for 100 Euro. Small TV in room. No on-site restaurant but there is a small one just around the corner and a Chinese attached but they don't appear to recommend it.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AccorCustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEDORAT, Directeur général at Mercure Cergy Pontoise Centre, responded to this review, April 26, 2011
Thank you very much to have taken time to give us your comment.
Concerning the WIFI, I think that you have not be informed on arrival that it was free. I ask to the staff to be carreful...
For the breakfast, for "individual bookings", we have in fact no rate including it. It can be negociated for special events, or companies on request.
Hoping to have the pleasure of welcoming you for a new stay in Cergy, we assure you of our best attention.
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 11, 2007

I checked in late at night in this gloomy hotel. Though the night keeper was polite, the hotel looked pretty old to me and it appeared to me that it needs some refurbishement.
But since i was for business in Osny (i booked on Osny-hotels.com - good website, by the way !) I decided to stay, and I have to say that the politeness of the staff conforted me a bit.
Be aware of that !

Stayed March 2007
2 Thank T.O.Muflin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester UK
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 1, 2005

Don't be too put off by the cladding coming off the outer walls. It may look a bit crumbling but once you're inside, you're in for a pleasant surprise. The front foyer is welcoming, the staff were very friendly on check-in.
I stayed here with my daughter on a coach-trip to Disneyland Paris so I'm afraid we didn't check out the bar!
We had a twin room on the first floor, and although you could say the room was basic, it was very clean - as was the bathroom and toilet, so we were very happy with it. I must admit I was expecting the very basics so free toiletries were an added bonus!
Some people might have been put off by what I think was a railway line running nearby, and perhaps in other rooms the noise may have been louder, but it didn't bother us at all.
The location wasn't great in that there was nothing nearby, except a MacDonalds with a play area - which was fine with my daughter! Because we were there at the weekend, the restaurant at the hotel was not open so we were stuck with MacDonalds but I was told by a couple in our coach party that a 20 minute walk (turning right at the main road by the hotel) brought you to a lovely harbour with plenty of restaurants.
However, the fact that there wasn't anywhere decent to eat was not really a problem as with this trip we got there fairly late in the evening and on the day of our trip to Disneyland we got back in time for bed so it wasn't as though we had plenty of time to kill.
The breakfast was nothing special but adequate. A tiny croissant and a rather crusty bread roll with a choice of butter and jams etc, plus cornflakes and tea or coffee. The waitresses were very friendly and you could order orange juice and hot chocolate but I don't know whether this was at an extra price?
The trip to Disneyland took about 3/4 hour to an hour which for the price we paid wasn't really a problem. Its perfect for people on a tight budget - we still really enjoyed our day in Disneyland.
I've read some bad reports of Disneyland being dirty/in need of a lick of paint/rides not being open/staff being rude but I can honestly say this was not the case when we went. There wasn't a scrap of litter on the floor - litter bins were everywhere. Everything was clean and tidy. We had a great day and only saw one ride in Frontierland that seemed to be shut. A part of Discoveryland was shut due to a new ride being set up but everything else seemed to run smoothly. Yes, there were queues but the longest we queued was for the Neverland ride (which was my favourite) and that was probably half an hour at the most. And if that was a problem we could've taken advantage of the Fastpass system.
A lot of the rides - where descriptions were given ie sometimes in the form of a storybook - were in French but if you don't know the storyline to a Disney story/fairytale then there must be something wrong with you! I don't see the point of complaining about things being in French - we were in France after all.
So - the hotel - a good base for a whistlestop visit to Disneyland. I would definately stay here again.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
4 Thank BagpussBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Cergy Pontoise Centre

Property: Mercure Cergy Pontoise Centre
Address: 3 Place des Chenes | Emeraude, 95000 Cergy, Cergy-Pontoise, France
Location: France > Ile-de-France > Val-d'Oise > Cergy-Pontoise > Cergy
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Cergy
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cergy Pontoise Centre 4*
Number of rooms: 56
Official Description (provided by the hotel):
In the center of the new town Cergy Pontoise. It offers a special welcome in warm surroundings. 56 Elegantly furnished cosy and quiet air-conditioned rooms (private bathrooms with separate toilets). Bar. Meeting facilities. ... more   less 
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