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“Excellent experience and a real friendly crew”

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Pfefferkorn's Hotel
Ranked #25 of 51 Hotels in Lech
Alsbach-Haehnlein, Germany
1 review
“Excellent experience and a real friendly crew”
Reviewed August 27, 2013

We had the opportunity to stay again at the pfefferkorns for 6 nights. The hotel is built in what we would refer to as “Austrian alps style”, lots of beautiful detailed wooden walls, ceiling and more. Even the modern furniture in the rooms refers to that.
With the true naturally friendly staff, one feels at home right from the beginning. Even the car is parked by the staff at the hotels own garage.
Breakfast buffet is extensive. You may also get any additional wish fulfilled. Just ask.
The Bistro “sPfefferkörndl” offers delicate smaller and larger meals. The Bar in there has about everything even exotic you may want. Prices are at the expected level.
And, you are at downtown Lech, with all the shops, other bars and restaurants around.
We really can recommend the hotel, winter or summer.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HDEelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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muc
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 16, 2013

Hotel has exactly 4 relativel new rooms on 4th floor (panorama junioruite) that has staircase access only. Watch your head on varying door and ceiling heights in the floor if you are tall... All other rooms (= floor 1-3) are resonably maintained but COMPLETELY OUTDATED (70th style). Ironically the hotels brochure /website only shows pictures of the few new rooms trying to generate an illusion that all rooms look that way. If you are with the "lucky few" you get 4 star comfort with the only downturn beeing a new but somewhat uncomfortable mattress/pillow combination and unrelyable cable internet - wifi connection did not allow access throughout our complete stay.
I would rate the other rooms (=90% of th etotal available) two stars unless you savy a lifestyle of times long passed.The saver bet would be to book in a 4 star hotel that has all rooms renovated (such as nearby gottard)
Wellness are is small but newly renovated and basically consists of steam room and sauna (no pool/whirlpool). There are no outdoor areas. We could not find any other sports/leisure indoor hotel offerings. Ski rental facilities seem to be extremely outdated.
The restaurant is updated and in traditional wooden alpine style. If the hotely is busy i.e at breakfast times it seems to be too small. Breakfast itself is relatively uninpressive for a 4 star hotel. It consists of a small food platter , two juices, self service tea, 1-2 cheese styles, 2 sausage stayles, ham and (ready made scrambled eggs) , jam, joghurt and ready made kellogs cerials. Normal coffe and eggstyles are served by request. If was shocking to find that an extra fee for cappucino (3EUR per cup) is levied to breakfast gests.
Half board in the evening offers two choices of main dishes and could be gererally rated at acceptable canteen quality. Ready made food ingredients (like sauces, soup dumplings, spätzle, tortellini, some soups are spiced up or mixed up with some fresh ingredients for simple maindishes such as schnitzel, tiroler gröstl, polenta,fried cheese etc. Unfortunately the simple austrian traditional highlights such as schnitzel turned out to be the lowest rated dishes during our stay. The official EUR 32 surcharge for halfboard represents bad value for money compared with other 4 star hotels in lech if you have to pay it. I have seen many more attractive 4 star half board arrangements in a similar price range in lech with only the one in Tannberger Hof beeing worse so far. Drink prices are acceptable.
Staff: Service staff consists of many very young employees who seem to try hard. Senior owner seems to be professional but only rarely active in daily business. Junior owner ignores guests. Front end staff is disorganized with what prooved to be a fake kind of friedlyness. Double booking of the last day of our stay ended in an earlier departure. No matter if it was a misunderstanding (staffs excuse) or- not our room got cleaned out without our approval "because someone else booked it on the internet" beeing the official response. Our belongings ended in another (inferior because outdated room) trashed into a plastic box. Wrinkled and mixed up -with some items beeing forgotten in the old room including but not limited to our valuables in the safety box. We found it easy to get them back though as the door to the old room was wide open und luckily no one else seemed to have looked into taking something.No views of the urgently awaited high profile guests,though as the room was still uncleaned in the afternoon. We decided it was time to go- after payment the frieddlyness of front end staff had completely disappeared - no excuse no goodbye. Even declined to park the car for the remining hours of the ruined day "because other guests woulkd arrive soon" and obviously to lazy to park it in the garage again. When the last euro was spent the true face of the hotel was finally revealed. Happy holidays !

Room Tip: All 4 newer rooms are on the 4th floor. Avoid all others.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xps11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pfefferkorns, Manager at Pfefferkorn's Hotel, responded to this review, November 25, 2013
Google Translation
Sehr geehrter Herr …

die Antwort auf Ihre "Bewertung" gebe ich auf Deutsch, da dies unser beider Muttersprache ist und ich mir nicht die Blöße einer zweitklassigen Übersetzung geben möchte.

Zur Vorgeschichte: Sie haben bei uns im August ein schönes Panorama-Zimmer gebucht und bewohnt. Und weil es Ihnen in unserem Hotel anscheinend sehr gut gefallen hat, wollten Sie unbedingt verlängern. Da dieses Zimmer aber ab dem nächsten Tag ausdrücklich von einem Stammgast für eine Woche gebucht und anbezahlt war, haben wir mit Ihnen ein Umsiedeln in eine Suite (zum gleichen Preis ) besprochen. Sie haben sich diese auch angesehen und als Ihren Ansprüchen entsprechend bewertet. Wir haben Ihnen auch selbstverständlich angeboten, bei der Umsiedlung so viel wie möglich abzunehmen. Dies wurde von Ihnen auch positiv angenommen. Sie wollten uns bis spätestens um 11:00 (nach dem Frühstück am nächsten Morgen) Bescheid geben, ob Sie dieses Angebot annehmen oder abreisen werden. Nur .... die Antwort von Ihnen haben wir nicht erhalten - all Ihre Sachen waren im Zimmer verteilt und Sie waren den ganzen Tag über nicht erreichbar. Ihr Mobil-Telefon, dessen Rufnummer wir hatten, haben Sie nicht abgenommen. Da aber die Gäste angereist sind und das Zimmer beziehen wollten, haben wir Ihre Sachen zusammengetan und in die andere Suite transferiert. Als Sie dann um 16:30 erschienen sind, waren Sie zu unserer Überraschung sehr aufgebracht, obwohl ein allfälliger Fehler eigentlich nur bei Ihnen lag! Nachdem Sie dann Ihren PKW aus unserer Tiefgarage vor das Hotel bringen und von unseren Mitarbeitern an der Reception beladen ließen, wollten Sie, dass wir das Auto wieder in unsere Garage stellen. Nachdem aber unser Hausmeister Ihnen gesagt hat, dass er Ihren Wagen dort nicht mehr parken kann, da Sie ja abreisen wollen und wir den Platz für die neuen Gäste benötigen, sind Sie wutentbrannt (wütend auf Sie selbst ?) abgereist. Obige "Bewertung" unseres Hotels war dann Ihre Antwort. Nun muss ich schon - bevor ich auf die einzelnen Punkte eingehe - grundsätzlich anmerken, dass tripadvisor eine Plattform ist, um interessierten Gästen eine authentische Auskunft über das Haus und den dort verbrachten Aufenthalt zu geben. Auf keinen Fall ist es zielführend oder so gedacht, dass jemand Rache nehmen kann und lauter Unwahrheiten anbringt.

Da wir in Österreich über sehr gute Baunormen, die von den Behörden vorgeschrieben und kontrolliert werden, verfügen, sind die Durchgangshöhen überall entsprechend!
Wenn Sie von allen anderen Zimmern im gesamten Haus, die Sie nie (bis auf eines) gesehen haben, sprechen und diese den 70er Jahren zuordnen, muss ich feststellen, dass das Hotel im Winter 1986/87 eröffnet wurde und schon damals als sehr vorausschauend geplant und ausgeführt wurde.

Die Aufnahmen der Zimmer und Räumlichkeiten auf der Homepage spiegeln das gesamte Hotel wieder und beschränken sich nicht - wie von Ihnen fälschlich behauptet - auf 4 Panorama Zimmer.

Dass die wifi- Verbindung nicht im ganzen Haus einwandfrei funktioniert hat, ist richtig. Dies wurde Ihnen auch mitgeteilt und angeboten, in der Hotel-Lobby diese Dienste in Anspruch zu nehmen. Zwischenzeitlich wurde dieses kostenlose Angebot von der Herstellerfirma eindeutig verbessert.

Wenn Sie aber 90% unserer Suiten und Komfort-Doppelzimmer mit 2 Sternen bewerten, muss ich eindeutig Ihrer Kompetenz und Ehrlichkeit widersprechen. Sie haben außer 2 Zimmern, die Ihnen so gefallen haben, dass Sie verlängern wollten, keine weiteren gesehen. Es bestehen in Österreich - so wie auch in Deutschland und weiteren Ländern in Europa - Kategorisierungs-Kommissionen, die alle 3 Jahre wiederkehrende Hotelbesichtigungen durchführen um die Qualität der Häuser ihren Sternen entsprechend zu garantieren. Als Obmann der Fachgruppe Hotellerie in der Wirtschaftskammer Vorarlberg bin ich auch Mitglied einer solchen Kommission und weiß eigentlich schon, worauf es ankommt!

Unsere neue Wellness-Anlage mit Finnischer Sauna, Türkischem Dampfbad, Infrarot-Kabine und Tepidarium mit Sole-Inhalation-Möglichkeit wurde im vergangenen Herbst auf 150m² ganz neu konzipiert und gebaut. Sie ist ein weiteres Highlight in unserem von den meisten Gästen sehr gut bewerteten Hotel. Ein Hallenbad oder Außenanlagen werden weder im Hausprospekt noch auf unserer Homepage angeboten.

Wenn Sie vom Skiverleih, der veraltet sein soll, sprechen, wird es langsam lächerlich, da Sie Ihren Aufenthalt im August diesen Jahres bei schönstem warmem Sommerwetter verbrachten und keinen Bedarf an Skiausrüstung hatten!! Zudem sind diese speziellen Räumlichkeiten im Sommer gar nicht zugänglich.

Wenn Sie über unser schönes, stilvolles Restaurant, das umfangreiche Frühstücksbuffet und das Abendmenu (Kantinen-Qualität) lästern, passt dies zu Ihrem unqualifizierten Stil, entspricht aber - so wie alles bisher - nicht den Tatsachen! Die von Ihnen angeführten Speisen konnten Sie beim besten Willen nicht an einem Abend verzehren (länger waren Sie ja nicht bei uns) und daher auch nicht beurteilen.

Über unsere tüchtigen Mitarbeiter im Service haben wir - bis auf Ihre "Ansage" - nur lobende Worte gehört. Dass Sie sich erdreisten, über meine geleistete Arbeit in meinem Betrieb ein Urteil zu fällen, zeigt deutlich Ihr Unvermögen, ein halbwegs neutrales Statement abzugeben. Einen Junior owner gibt es nicht, es sei denn, Sie meinen meine 5 Jahre alte Tochter. Und die ist auf Grund Ihres Wesens der Liebling unsere Gäste. Was die Arbeit und Freundlichkeit meiner Mitarbeiter am Front Office betrifft, möchte ich nur auf die Aussagen in den vielen ausgezeichneten und lobenden Bewertungen auf tripadvisor und in unserem Gästebuch hinweisen.

Alles in Allem ist Ihr "Beitrag" am peinlichsten für Sie selbst und wird in dieser Form sicherlich keine Nachahmer finden. Sie müssen in Zukunft eine andere Plattform finden, um sich Ihren Frust - woher der auch immer kommen mag - von der Seele zu schreiben.

Für Lob oder auch berechtigte Kritik sind wir jederzeit offen, nicht aber in so einer niederen Form!

Pfefferkorn Günter
(Inhaber von "Pfefferkorn's"-Hotel****)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 8, 2013

I stayed with a group of people that were skiing for a long weekend at the beginning of March. Dinner was in the hotel every night, with half board. The room was a good size, suite style with a separate lounge and TV area.

Overall the Pfefferkorn is in a great location and is a good quality Austrian style hotel, 4 star. The set menu is good and the service is also good, with the two daughters of the owners working the front desk being very helpful and pleasant.

Room Tip: Avoid the rooms facing the sun deck, they don't offer much privacy. Ski hire shop downstairs is...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bennyboyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 27, 2013

Right next to the Rufikopt cable car it is in a great location in the centre of the village. Good food, attentive reception staff and the on-site presence of the owners make for a memorable experience. Rooms are very comfortable, and in our case, consisted of a separate sitting room with TV and dining table (though not used as such!). Very quiet except if you are in the front of the hotel in the afternoon/evening until 7pm due to the ice bar outside which plays rather loud music. We hired our skis in their hire shop downstairs (reserved on-line) which is conveniently next to the ski/boot room. Our "gold" skis were OK though their range was limited and the staff did not have much knowledge of equivalent makes not held by them. We wanted particular K2 skis but they could not say which of their skis were equivalent. Superb sauna.

Room Tip: If you like a rest in the late afternoon don't chose a room at the front above the ice bar.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhodocrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin, tx
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 24, 2013

This lovely family owned hotel is located perfectly to everything in Lech. Steps from the Rufikopf lift, the strohl's shop, many places to eat and shop and ski. We stayed for two nights and loved it. The room is good sized with separate sitting area, entry way and bathroom. Apparently the accommodations on the higher floors are simply stunning - modern and unexpected. We brought friends up as we had already planned on staying down in St. Anton before experiencing Lech and Pfefferkorn's and they went on a tour of the hotel and suite options. Lech is not for the budget minded but does have the best skiing and views.

We had breakfast each morning and dinner in the evenings. Good selection of the usual items for breakfast, meats, cheese, fruit, cereal, etc. They will bring you any kind of egg option and the dinner was a lovely, relaxed affair.

As with many/all places cigarette smoke is everywhere. The rooms are non smoking but as one would expect, not everyone adheres to that.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tulips12atx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
Reviewed March 20, 2013

The Pfefferkorn family (proprietors) treat us like a part of their family - so much so that we were reminded on our most recent visit, two weeks ago, that this was our 10th consecutive year there! They threw us a surprise party to thank us for our loyalty. But how can we not be loyal? They remember all our preferences and go out of their way to accommodate our needs. Their hospitality extends beyond our stay there; we even get gifts on our birthdays! The location is excellent but what makes the hotel so wonderful is their friendly can-do attitude and attention to detail. They are our Austrian family and we look forward to reuniting with them every year.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CenturionPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 13, 2013

We had the pleasure of dining at the Pfefferkorn Restaurant back in February and this was made possible by the fantastic Danish waiter named Torben.
We were staying at a self catering apartment but decided to go out for dinner. As we had not booked anywhere in advance (highly recommend you always do so when in Lech!) we were struggling to find anywhere nice that had space for the three of us.
At first we were turned away as the restaurant was full but luckily Torben came to the rescue and made us feel very welcome along with the female restaurant manager. We were offered a glass of wine at the bar while a table was prepared for us.
It was a fondue evening and the quality of the food was superb, served with genuine warmth and hospitality by Torben and his team. The restaurant had a really cosy, warm atmosphere and we thoroughly enjoyed our meal and the friendly and professional manner in which it was served.
As we enjoyed our after dinner coffees we were positively surprised when Torben came and offered us a little local pear snaps digestive. This was a fantastic gesture and put the finishing touch to a great overall experience. He made our evening an experience that will be remembered and talked about for a long time to come. He gets it. Thank you Torben.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank EnhancedUniqueness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pfefferkorn's Hotel

Property: Pfefferkorn's Hotel
Address: Hnr. 138 | Lech am Arlberg, Lech 6764, Austria
Location: Austria > Austrian Alps > Vorarlberg > Lech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #25 of 51 Hotels in Lech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pfefferkorn's Hotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
A hotel in Lech -manifold and tasteful as a Pfefferkorn.With Pfefferkorn’s Hotel you chose a hotel in Lech, right in the centre. Your winter holidays will be perfect. The classical spice of Pfefferkorn’sOur recipe for your perfect winter holidays in Lech am Arlberg: immediately when entering the hotel in Lech you will feel the main constituent – comfortable ambiance! This perfectly combined with exclusive comfort in our spacious rooms and suites, as well as the sauna scenery for your relaxation result in the perfect winter holidays in Lech. Tasteful – not only by name ...Pfefferkorn’s restaurants in Lech am Arlberg serve up! Our restaurants and bars in Lech am Arlberg arrange for your holidays to melt on your tongue. Our Pfefferkörndl spoils you with a large number of delicacies. Live to see the culinary delight of the finest after a beautiful summer day in Lech. Those seeking rest love our sunny terrace with the amazing view of the mountains surrounding Lech. Your winter holidays in Lech can be so easy-going.In wintertime the Icebar and peppers club lounge invite to light-hearted companionship. ... more   less 
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