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“Excellent 'upscale' family ski hotel with exceptional dining and service”

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Hotel Goldener Berg
Ranked #13 of 51 Hotels in Lech
Certificate of Excellence
New York City, New York
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent 'upscale' family ski hotel with exceptional dining and service”
Reviewed January 10, 2012

We just returned from 9 fabulous nights at the Hotel Goldener Berg. We stayed over New Years Eve/first week of January.

Here's my comments broken out in sections:

Location: ski in-ski out, 200metres uphill from the centre of Oberlech villiage, chairlift and ski school. Oberlech is a charming, quiet, rather exclusive, car-free mini villiage with a handful of hotels.

Arrival: You can access only via cable car, so its important to understand the arrival instructions, where to take your luggage and how to find the hotel via the tunnel when you arrive at the top of the cable car station. Be prepared for a moderate uphill walk in the snow or via the concrete underground tunnel - follow the signs. Its 200metres but would not be easy with very young children or for people with mobility issues.

Staff and service:
Hotel is family run with personal attention of the charming Daniella and her excellent staff - the service is very professional, attentive, friendly and no request is too much trouble.

Restaurants/dining:
The standard of cuisine was excellent and quite exceptional. Many places offering "Half Board" promise superior quality have been disappointing. The dining at GoldenerBerg was excellent so do not hesitate to book the Half Board.

The breakfast buffet was amazing with a huge array of options beautifully presented plus the choice of ordering cooked breakfast ala carte. The Dine Around package gives the choice of different restaurants/menus with no fewer than 4 courses. The wine list was extensive and they hosted a wine tasting in the cellar that we head was wonderful but we did not attend.

We were lucky enough to enjoy the New Years Eve extravaganza dinner, which was amazing.
Seven courses, live music, dancing and fireworks viewed from the terrace.Unfortunately we did not realise the dinner was formal in dress code, so we were in jeans and smart casual, but it did not seem to be an issue.

Rooms:
Decorated in modern Austrian style the rooms were very good. Very comfortable beds with down comforters, flat screen TV, views of the slopes.

Spa:
Fantastic spa with very modern design, wonderful view and excellent amenities. The outdoor jacuzzi "Panorama" was a highlight - often quite busy after all the skiers returned and the kids joined in!

Other:
Whilst its a small hotel (not sure exactly, maybe 45 rooms) and we were there during peak busy season, the hotel never felt full or crowded. Many guests seemed to know each other and after a few nights we started to meet a few other families. Many people we met have returned to the hotel for Christmas/New Year several times - some as many as 9 times in a row.

I had the impression were were very lucky to find a room the New Years week given the large number of repeat visits and advance bookings.

Value:
This is an expensive hotel during peak times, but was comparable to other options of similar location/offerings.

But its cost-value equation for us seemed about right. If you love skiing then you know how important convenience and location is.We had amazing snow and lots of fresh powder...this combined with the attentive service and excellent dining made it feel worth it.

Room Tip: Rooms on the top floor 43 are quieter. All are non smoking. Smoking is permitted in the bar area...
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dillonfamilytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, March 11, 2012
Hello from snowy Oberlech!
Thank you so much for your lovely words and the grand view you wrote about your stay in Goldener Berg! Really, it was our pleasure to have had you here! It is a very busy time of the year and we are always very happy, if we still can fulfill all our guests’ needs and wishes!
So we do hope to see you back very soon – given, you are now so close to Oberlech!
Thank you again and all the best from all our team members
Daniela Pfefferkorn and the entire team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Edinburgh, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 19, 2011

We have just spent four days at the Goldenerberg and loved everything about the hotel. The staff were uniformly friendly, professional and welcoming. The food was of a very high standard - modern Austrian and the rooms and facilities excellent. We will certainly return - Lech is a lovely location and the Goldenerberg, located 200 metres above the village, fabulously located

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Woodcock62437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, September 23, 2011
Hello from Oberlech to Edinburgh!
We thank you so much for your posting on trip advisor! To be very honest: it was really our pleasure to have had you here! Thank you for coming and enjoying what we do so much! This is what we are here for and this is what we really try to make every guest feel: at home!
We would love to have you very soon back with us – maybe even in winter once? All the best from super sunny Oberlech
Daniela Pfefferkorn & the entire team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 19, 2011

Good points :
1) Ambiance and service levels were great. Staff seemed to really care about the guests. No request was too much trouble. Owner, Danielle, was very kind, as were all the staff we met.
2) Sensational cuisine - half board package highly recommended.
3) Dogs and kids most welcome - always a good sign.
4) Stunning spa, sauna, jacuzzi, and indoor pool area.
5) Optimal location for skiing - can ski in to doorstep.

Minor negatives :
1) Initial orientation on arrival a bit confusing, and not explained at all on booking.com reservation form - you must park your car in town, and take a cable car followed by a slippery uphill walk in the snow to get to the hotel - not a big issue, and staff were quick to sort out my confusion.
2) Wines expensive ( particularly by South African standards - I could buy a cheap DVD player or PC monitor for less than the price of a bottle of champagne), but this is probably normal for Lech. Again, not a big issue.

Summary :
My wife and I would chose this hotel again without trying to look for anywhere else in Lech / Oberlech - its that good.
Staff service ethic and empathy makes it better than most hotels elsewhere in the world.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eThekweni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, September 24, 2011
Hello from Oberlech to South Africa!
We thank you so much for your posting on trip advisor!
We are so happy that you enjoyed your stay with us so much and it makes us very proud to read, that you will be hopefully soon back in Goldener Berg!
We are happy that you thought our team members took good care of you – this is very important to us!
I would also like to respond to the points that were unclear to you!
Thank you for letting us know, that arrival is still not really clear to everyone – we will try to get even better with this information. I know if you come to Oberlech for the first time it must be confusing that you cannot go there by car as we are car free in winter. Even though I think it is rather easy to get here, when explained correctly. Arrival at the cable car station in Lech, the team there takes care of your luggage and it is sent up to the Hotel. You park your car in the underground car park opposite the cable car station and take the Cable car up to Oberlech. From there it is either via the path to Goldener Berg or via the underground connection tunnel. We are also putting more signs here, so the tunnel can be found easier! So thank you again for this remark, we will try to put it into all the booking engines as well!
Expensive wines: We are sorry, that you thought our wines are very expensive, as we are known for a rather cheap calculation. But, being a member of the 1st Club de la Sommelerie in Austria, we do only sell high quality wines. They are already more expensive for us to buy, and therefore more expensive for our guests. However, you can always be sure, to get only best quality wines in Goldener Berg!
So once again, let us thank you for your tips! We do hope to see you soon back in Goldener Berg – it really would be our great pleasure!
For now we are sending all the best from our sunny mountains
Daniela Pfefferkorn & the entire team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 24, 2011

This hotel is in a wonderful location and the service is fantastic. it is a ski in, ski out location with fantastic views in Oberlech. The food is really good and they have a great choice of wines. We enjoyed the spa very much and all treatments were most professional.
This is a family hotel and the staff are fantastic. Nothing is too much trouble.
There is real warmth in the welcome in this hotel and it remains for the whole week

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maggiemay027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, March 11, 2012
Hello from snowy Oberlech!
We want to thank you hearty for your appraisal! Also thank you so much for your lovely words! It means so much to us, when we see, that we do succeed in fulfilling our guests dreams and wishes for a perfect family vacation!
We do hope to see you very soon back in Goldener Berg and are sending our very best regards from the deep white Oberlech
Daniela Pfefferkorn and the entire team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, VA
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 3, 2011

Just returned from a five day vacation at the Goldener Berg. From the Austrian "nibbles" on arrival to the handshake from the desk clerk at departure, the hotel was a delight. The service was on par with that received on prior skiiing vacations in Zermatt, without the Swiss formality. The food was delicious to a carnivore such as myself, although I do feel the Dine Around menu needs more diverse options. Frau Pfefferkorn was a delightful and we plan to return as soon as possible.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tfitz62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, February 27, 2011
Hello from the Austrian Alps!
Thank you so much for your lovely message via Trip Advisor. We are delighted, that you enjoyed your stay with us. We are also thankful for your commend about the dine around menu. We will talk to our chef about even better menus and choice for the four different restaurants you can dine in the evening! The entire team of Goldener Berg is very much looking forward to have you back very soon! All the best from the Austrian mountains
Daniela Pfefferkorn and the
golden team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 26, 2011

Usually our ski holidays involve carrying 2 sets of skis at the end of the day (2 kids 7 and 9 yrs) and other logistics including babysitters, rushing to/from ski school and racing to get ready in time for ' the first lift'. While we love ski holidays we are usually exhausted at the end and feel like we need 'a real holiday'. Our experience in Oberlech was entirely different.

Goldener Berg is true ski in/ ski out, right on the slope. The hotel is located a 200m walk above the top of the Oberlech cable car, so it does involve some walking up hill if you go out without your skis. However the views are spectacular and significantly better than those closer to the cable car. Our kids were able to ski down to the ski school drop off point themselves and were dropped off directly to the hotel for lunch and after the PM session. The oberlech ski school was excellent, but be aware that it is very small and out of school holidays there aren't many kids (unlike Australian ski resorts, they don't guarantee availability of a suitable lesson, and my son was in the wrong level for a week due to a lack of kids - sadly you don't find out until after the first day and have paid for a week).

The food at goldener berg is excellent and the half board relatively good value. I also particularly enjoyed the wines which I thought were very reasonably priced.

The kids felt very well looked after at goldener berg. My 9yr old daughter described kids club as "awesome". Sandra took a very genuine interest in the kids and really looked after them, down to making sure they ate their vegetables, got to bed on time, brushed their teeth and washed/brushed their hair. They also did lots of crafts, went tubing, played in the snow, had pool parties etc. Sandra is a true gem. There were a few days the kids didn't ski and it was wonderful knowing they were well looked after. The kids sitting for dinner also meant that my husband and I could have some dinners on our own.

Our room was small for 4 people (studio de luxe) but was well organized with heaps of storage space.

Lech is a resort for those who enjoy sleeping in but still want 'first tracks' (lifts don't open until a respectable 9am). There were never any queues and most slopes are groomed. We were underwhelmed by the quality of the snow for most of our stay and only skied 3/4 hrs a day, however we found heaps of other things to do during our 3 week holiday. The outdoor jacuzzi was visited daily, and the kids loved the 1.5km toboggan ride and indoor pool. There are also lounge chairs with blankets out on the deck that are very comfortable.

Our plans were to visit Colorado next year. Now they are to revisit Goldener Berg.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Beachlover011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, February 27, 2011
Hello from the Austrian Alps!
Thank you so much for your lovely message via Trip Advisor. We are delighted, that you enjoyed your stay with us. It really is easy to ski in Oberlech with your kids. Please do reserve your private instructor the next time via us with your booking – just to make sure you have the best available teacher!
Thank you for your commend on the food and we are happy, you liked our over 1000 different wines from the cellars of Goldener Berg. Sandra from the kids club sends her love to your children!
The entire team of Goldener Berg is very much looking forward to have you back very soon! All the best from the Austrian mountains
Daniela Pfefferkorn and the
golden team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
1 review
Reviewed February 3, 2010

Great Hotel in a great location right next to the lifts. The room was value for money with a view looking down the hill. (choose the "Madloch").
High quality food.They offer different courses every day (halfboard strongly recommended). The main restaurant has an excellent view and a very warm atmosphere. The spa also worth visiting and relaxing after skiing.
The most important thing is the behavior of the staff. Polite helpful, always with a smile....excellent! They make you feel like home.
Also many thanks to the staff for the immediate response to an urgent health problem we had. Many thanks to Sabine and Joachim and everyone who helped us!!!

Yiannis, Eleni

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EleniYiannis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldenerberg, Inhaber at Hotel Goldener Berg, responded to this review, February 27, 2011
Hello from the Austrian Alps!
Thank you so much for your lovely message via Trip Advisor. We are delighted, that you enjoyed your stay with us.
Joachim and the team from the front desk send their love. The entire team of Goldener Berg is very much looking forward to have you back very soon! All the best from the Austrian mountains
Daniela Pfefferkorn and the
golden team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Goldener Berg

Property: Hotel Goldener Berg
Address: Oberlech 117, Lech 6764, Austria
Location: Austria > Austrian Alps > Vorarlberg > Lech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 51 Hotels in Lech
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Goldener Berg 4.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located at 1,700 metres above sea level on a plateau high above Lech, this family-run hotel of the 4-star superior category is directly at the slopes of the Arlberg ski area, which is the biggest skiing resort in Austria. Hotel Goldener Berg offers modern rooms and suites with Alpine charm, which combine a cosy ambience with luxurious furnishings.With its large windows and natural materials such as granite and wood, the 500 m² Alpin Spa offers a very natural ambience. Here you will find an outdoor Jacuzzi, an indoor pool, various saunas and relaxation rooms, a fitness room, and a beauty and massage department. There you will be pampered with beauty products made from edelweiss from the hotel's own Almstern brand.Every evening Hotel Goldener Berg lets you choose from the culinary delights in 4 different restaurants. Half-board is possible at an additional cost and must be booked before arrival and for the entire stay. The wine cellar offers a wide selection of fine wines.In the mornings, afternoon and evenings the hotel offers professional child care in the Kids Club. Activities include children's shows, fashion shows, torchlight hikes, many sports and games, as well as lunch and dinner (children's buffet). Cribs and baby monitors are available.The 2 big panorama sun terraces afford beautiful views of the surrounding Lechtal Alps.The cable car, which operates until late at night, takes you to the centre of Lech in only 7 minutes.The ski school and a practice hill are only a few metres away from Hotel Goldener Berg. ... more   less 
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