My husband, 13-month old daughter and my father all travelled to Lech for Christmas 2012. We all have travelled extensively throughout the world, and although we use tripadvisor to gather information about hotels, this is our first time we really felt the need to review, because of the previous reviewer. We actually stayed at the hotel while this family was there, and found them to be very demanding on staff throughout their stay.
We stayed at the Haldenhof for a week over Christmas. It started with an emailed offer from the hotel in September clearly stating the entire cost for the stay, including the supplement for Christmas Eve. This was clearly stated for ALL guests, it was strait-forward and, in fact, we received several quotes from other hotels in the area and the Haldenhof was reasonable and clear in their offer. We arrived from a transfer from Zurich airport (arranged through the hotel) the driver was on time, very efficient and had a car seat for my daughter. Once at the Haldenhof, they had goulash soup and ribs for us and offered us a drink in the lounge. Michael (Hotel owner) then was nice enough to show me 3 different room options to decide what would work best for my daughter and sleeping, well above and beyond what he needed to do. Our room was very nice, beautiful wood features and premium down duvets for adults and for our daughter, as well as a great quality crib with nice mattress. They provided a baby monitor for us to hear her during naps. The hotel made every accommodation for our daughter, from organising a nanny for her so we could ski to allowing her to have any food she would like from the kitchen to eating at different times then the normal guests. We have travelled a lot with her, and this hotel was the best we have encountered for baby/childrens needs.
The ski room is great (boot heaters, spacious) and you are able to ski directly in to the hotel. The spa is the best we have experienced, I am not sure what the previous reviewer meant, because the spa is one of the best I have seen, brand new, spotless, state of the art and a large bathroom area!
The food each night was 5 courses and gave guests options in their main meal. We were happy with the choices and really enjoyed the meals. Christmas Eve was sensational with horse-drawn sleigh rides & gluwein in the afternoon. The drinks were included, high end wines, and something like 8 courses for dinner! We had a party before dinner by the tree that was such a "family' affair, we felt like we were a part of a big Haldenhof family. A wonderful feeling to have when you are away from home. It is too bad that the previous reviewer chose not to attend this very special party. Michael and Claudia gave our daughter a Christmas gift personally. Breakfast is perfect for skiing, with dishes from the kitchen as well as buffet style.
The staff was 100% helpful the entire time, constantly serving the guests and helping with any needs. They gave us advice for where to ski, which we took and had some great days. The weather was not perfect but there was a ton of snow!
I think the fact that tripadvisor gives a forum for people to make comments is very helpful for travelling. Which is why I wanted to come on and give the Haldenhof an excellent review-- especially after reading the previous reviewers negative comments. I guess I am now aware that certain people may write negative comments which are totally unwarranted because we were there during this time. All our family can say is that this is a wonderful hotel that truly made us feel like a part of their family! We will be returning, for sure.
- Official Description (provided by the hotel):
- WE HAVE WHAT YOU NEED RIGHT NOW: PURE RELAXATION ... The Schwarzler family would like to warmly welcome you to the Haldenhof in Lech am Arlberg! Experience and enjoy to the full an unsurpassable holiday with us at our world famous holiday village of Lech. If you want just a little MORE OF EVERYTHING then you are at the right place with us at the Haldenhof hotel. We look forward to making your stay here in Lech unforgettable ... See you soon at Haldenhof! The Schwarzler family and the Haldenhof-Team NEW: - HALDENHOF e-Mountainbike & e-Touring-Bike FREE RENTAL ... more less
- Reservation Options:
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- Also Known As:
- Haldenhof Hotel Lech