A group of 8 of use went there for lunch last Sunday. When we went up and ordered our meal one of my friends only wanted something light and asked whether she could just have "mashed potato and gravy as her meal and was told no !!!! - although there were 2 dishes that had it as a part of it (Sausages, mashed potato & Gravy and Pie, mashed potato & gravy). She decided to just have a coffee (more on that later...)
My wife had the "audacity" to ask for the flathead, chips and salad, but with the salad separate - WOW the look she got from that request!!!!!
Well 7 of us eventuall got our meals - but no coffee - had to go back and request that.....
A little customer service can go a long way to encourage repeat business - we wont be back.