We visited 19 Witta Circle, staying for the best part of two weeks, with my husband and two babies as well as 4 extended family members. To be honest, my first impressions were really disappointing, arriving late in the evening I was disappointed to walk into the property and almost immediately have black feet due to a really dirty floor. My baby boy had grubby knees from the get-go.
We ordered pizza for late dinner and opened a cutlery draw full of dirty cutlery, cooked on food from the dishwasher - one knife was even smeared with blue cheese. Over the next two weeks we continuously found dirty cookware and dusty spaces. I dropped my glasses beside my bed in the master bedroom one night and found a partly sucked mint and a years worth of dust just next the bed.
The first day after we arrived, I emailed R&W and requested they send a cleaner, which they appeared to do as a friendly couple arrived to clean a few hours later. I never heard from R&W again though, not at all for the rest of the trip - which was a surprise having spend 10k to stay. No apology?
I was also a bit disgruntled that R&W didn't make contact, despite the fact a number of contractors came and went unannounced during our stay. The cleaners turned up unannounced on the 8th day, we were supposed to have been called the day before but were not. Its worth noting also that the cleaners changed the sheets but didn't sweep/mop the bedrooms or bedroom bathrooms. Toilet paper is not provided after the first 3 rolls as well.
A guy came to fix the pool which was apparently broken, another random contractor turned up to fix the gate by the pool. I have no problem with maintenance being undertaken during our stay but I'm pretty mad that we were not warned. I don't feel that its safe, nor do I feel that I paid 10k to have random, unannounced dudes milling around on our deck casing the joint.
There was jack-all information provided to us in the house too - the information folder was cheaply and nastily put together and not customized to the property at all. There was no info on WiFi, generic information regarding rubbish collection etc.
When we arrived our recycling bins were full to overflowing and were not emptied until a week into our trip. One of our party visited the R&W office to find out what the story was, finding out that collection was bi-weekly. Again, not a problem but useful to know when we're stacking up recycling outside our door.
The property had no fence off the deck, dropping off maybe 5 feet into the sand and then river. I was fully prepared for this, having noted on the advertising but if you've got babies, be prepared to stalk them throughout the holiday. The house was also pretty flimsy in structure and sound proofing was not a priority during construction - rubbish trucks and babies alike might as well be in bed with you.
All in all, a good trip, I loved the location - the house was spacious and well furnished, plenty big enough to house us all and we had some great times both indoors and out. There were some negatives but by the time we got ready to leave, I was pretty sad to go. It was a good place to stay and I would recommend, but maybe not for the price given the management issues. Had the place been super clean as expected, I'd probably be less scathing in other areas.
6-7/10 is not really high enough for 10 grand.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Large groups|