From the moment we booked on the phone with the rude manager to the moment we left at the end of our 2 day stay, we were disappointed with this establishment. We should have read the reviews before we booked.
We booked a room supposedly near the restaurants of Gympie Terrace, right on the beach at Munna Point and a short walk to Hastings Street. It was a drive to Gympie Terrace and Hastings Street and the beach is a small patch of white sand crowded with the jetty and water craft. We went for a short walk and felt as if we were trespassing.
We also expected that we were booking a room with a view of the water. What we got was a 'garden' room which faces away from the water and over to the caravan park at the back. There were signs that told us we could not use the facilities of the other part of the complex - the ones with views that obviously more important people were permitted to enjoy. This is despite having paid top dollar and expecting everything that was advertised on the web site. Even our car space was very poor and almost impossible to manouvre into.
Then there's the signs in the unit: do this, don't do that, if you leave anything unwashed in the kitchen we will bill you, if you don't take all the rubbish down we will bill you, etc. We felt as if we were expected to vaccum clean and wash the windows or we would be billed. On top of the signs, we awoke on our morning of departure to find a note under the door again telling us if we did not wash everything up and take the garbage down we would be billed extra. My wife and I are very clean and we always leave our accomodation in very good nick so this was an insult to us.
No tissues supplied in the unit (the first time we have ever struck this). The toilet paper is so cheap and fine it has to be folded many times so it can be used without breaking. The shower head was broken from the wall. The TV remote did not work properly and we could not get the cable TV for 1/2 of out stay. The patio has never been cleaned. Sand everywhere.
All in all, very poor and an unpleasant experience.
- Official Description (provided by the hotel):
- Noosa Pacific Riverfront Resort offers stylish self-contained apartment accommodation with your choice of Waterfront apartments and penthouses which offer magnificent views over Noosa’s waterways or the casual comfort of our Garden Side apartments set amidst landscaped tropical gardens. The resort offers all the facilities you could wish for on a holiday escape including a private beach, heated pools, spas, saunas, gymnasium and a full size tennis court.Separate facilities for each complex, shared full size tennis court, access to private beach if staying in Gardenside complex. ... more less
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