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“Excellent place to stay”
Review of Hotel Laguna

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Hotel Laguna
Ranked #17 of 140 Specialty Lodging in Noosa
Certificate of Excellence
Sydney
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent place to stay”
Reviewed November 12, 2013

We have just spent 11 nights at hotel Laguna and loved every minute of it. We had just spent 1 week in a five star on the beach front of hasting st and were not disappointed with hotel Laguna. As a family of 5 we had both a studio and suite. We were really impressed with the size of the rooms, cleanliness and friendliness of staff. Our riverfront apartment had a lovely outlook and felt miles away from the busyness of hasting st. The pool is great for the kids and relaxing for the parents with plenty of room to laze around. Highly recommend hotel Laguna for a family or group family getaway.
Thanks to Tony and Lynda for another great stay.

Stayed November 2013, traveled with family
Helpful?
Thank Nicsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, November 15, 2013
Thankyou for taking time to write such a positive review. We are glad that your family enjoyed a pleasant holiday at Hotel Laguna and that the river views met your expectations. It is nice to see that guests feel that they are getting a 5 star experience for a 3 1/2 star price. Our staff and management look forward to seeing you again.
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Australia
Level Contributor
444 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed November 9, 2013 via mobile

We have stayed here a number of times since 1990. It has a large pool area which is an amphitheater for noise. The lack of lifts may be a disincentive, as well as the door slamming of the stair wells.

However as mentioned by others, the noise from some rooms is tolerated inexplicably by management.

You can get noisy rude people anywhere, but the boganisation of the Sunshine Coast continues unabated.

This was a busy weekend for conferences and weddings.

This SHOULD still be a good three star place. But it's not.

If you are deaf and like watching kids bike race around the pool, you will love it.

Or come mid week.

Stayed November 2013, traveled on business
Helpful?
Thank anecessaryevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, November 10, 2013
Thankyou for taking the time to comment on your experience and as you mentioned on such a busy weekend. We are sorry that the pool area was less than tranquil for your stay. It is difficult to monitor the behaviour of all guests and their children and you hope that the parents would be mindful of other guests around the pool. Slamming doors in stairwell is unacceptable and we agree is inconsiderate of other guests and if brought to our attention we can certainly deal with the issue instantly. Hotel Laguna prides itself on offering our guests a memorable experience and we hope you will come and see us again and give us the chance to offer you and more pleasurable weekend away.
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Ashburton, New Zealand
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2013

We have just returned after staying at Hotel Laguna for 5 nights. We had a studio room with river view balcony, which was perfect for our needs. Room was very clean, fresh towels every day. and the bed was so comfy. Tony was always very helpful and obliging whenever we required assistance. Thanks. Location was perfect, being able to walk to ferry, beach, restaurants and shopping. Highly recommend to everyone.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waralene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, November 1, 2013
We love offering great service and great value to our customers and we are glad that you were impressed with Hotel Laguna. Our recent renovation of the restaurant has now completed and we will continue to keep our Resort looking modern and appealing to our guests. Please come and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 25, 2013

Recently spent 3 nights here while in Noosa for a wedding. Very happy with our choice for accommodation. Perfect spot with easy walking access to all the beach spots and top restaurants. Lovely management and staff. Rooms were comfy and cool and quiet and had all we needed. Pool area is very relaxing and comfortable with BBQ options etc. Plus we hear a new restaurant opening up will offer room service. If coming back to Noosa we would definitely come back to Laguna.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chomper2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, November 1, 2013
Thank you for your great review! You will be pleased to know that the restaurant - Miss Money Penny's is now up and running and offering the additional room service to our guests. We are now offering a 5 star experience at a 3 1/2 star price! We pride ourselves on customer service and hope you come and enjoy the additional comforts on your next holiday to Noosa. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 8, 2013

I spent 4 nights here at the end of September with a friend of mine it is a great centrally located Hotel on the main street in Noosa. We had a 1 bedroom River view room. Staying in this hotel we were able to relax and chill out.

Positives
* River view room has Such a beautiful view and is really peaceful to sit on the balcony.
* In the 1 Bedroom the bedroom is at the back of the hotel which faces the river - very quiet.
* Very friendly managers/owners
* Room was Renovated
* Pool is great
* The beach is just across the road
* I would recommend this hotel to anyone. A great stay
* Due to the renovations they were kind enough to offer us a complimentary night. Great customer service

Negatives
* Hotel is currently being renovated so the front of the hotel is noisy - If you stay request a room away from the renovations. We didn't hear anything staying at the back. Though during the day we were at the beach most of the time.
* They could do with some more comfy lounge chairs to lay on in the pool area

All in all a positive stay and I would definitely return.

Room Tip: Choose a river view room and ask for a renovated room
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTW2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, November 1, 2013
Thank you for you kind comments. We agree that we are in the best location and we offer an affordable alternative to travellers who just want to be in the hub but not pay through the noise for the privilege. The restaurant renovations are now completed and we are back to normal, offering great value and a comfortable 'noise free' stay. We hope you come and visit us again when you choose to come to Noosa. Have a great day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

This time we 'upgraded' to a 'superior 1 bedroom apartment' on the riverfront.

What we liked:
1. The location.
2. Tony's friendly greeting on arrival.

What we didn't like:
1. Being awoken around 2am by an unruly guest repeatedly pounding on a locked door of the unit above ours, shouting at the top of his voice for it to be opened, then cursing and swearing so loudly when it wasn't. When this event was mentioned to a front-of-house staff member the next day, disappointingly she brushed off our concern as "probably just some poor guy who'd had a good night out on the town and had locked themselves out".

2. Being awoken again by someone drilling through concrete in an adjacent unit at 8am another morning.

3. Tradesmen taking up the hotel's very limited guest car parking spaces with their trucks. 6 of them doing this one day!

Note that this is not a serviced hotel in the traditional sense but rather look-after-yourself apartments. During our 8 night stay our towels were changed only once - rather than every 2 days as the in-room documentation promised. Also, once the meagre 'starter-pack' (2 toilet rolls, 2 tiny bathroom soaps, 2 sachets of dishwashing liquid) is used up, you are on your own.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myles_and_Jenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, September 17, 2013
Thank you for taking the time to write regarding your recent stay at Hotel Laguna. We are sorry that your experience was not as pleasant as your previous stay and hope that your newly renovated 1 bedroom apartment met your expectations. The disruptive guest was spoken to by our staff member and he was very apologetic for disturbing surrounding guests. As you have mentioned, we are still in the process of further room upgrades and apologise for the inconvenience caused by the builders. There is never a good time to renovate, but we do try to minimise noise as best we can. Parking is also of a premium and with a full house on the weekend, and we appreciate your frustration. The 1 bedroom apartments are advertised as self contained and guests can purchase additional ammenities from reception at a small charge (which is industry standard). These ammenities are replenished on the weekly service. The major renovations will be completed by the end of October and hope you consider visiting us again. Please call us directly so we can advise you of any expected distruptions to ensure your next stay is a pleasant one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 10, 2013

An ok experience, nothing better really. Best part was the view over the river from the room balcony. Room itself was a bit basic and badly in need of refurbishment. Overall it was very, very "tired".Good position on Hastings St, though. Don't think I'd return.

Room Tip: A refurbished one. Overlooking the river.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROBERTBARGOED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJedynak, Manager at Hotel Laguna, responded to this review, September 12, 2013
We apologise for not meeting your expectations, but your group booked in prior to our renovations and unfortunately not all the rooms had been completed prior to your stay. This is an ongoing process and our owners are mindful of keeping up the standards of Hotel Laguna. Unfortunately we are unable to do all the rooms at once and we hope you do consider coming back in the future and we will ensure that your next stay will be in one of our fully renovated apartments. We hope you enjoyed your tour following the football in Australia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Laguna

Property: Hotel Laguna
Address: 6 Hastings St, Noosa, Queensland 4567, Australia
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #17 of 140 Specialty Lodging in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Laguna 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Immerse yourself in the real Noosa experience at Hotel Laguna. Our friendly, vibrant resort is nestled in the heart of Hastings Street, with both the river at our back door and the beach just a stone's throw away. Laze by our tropically surrounded pool or step outside our front door into a sea of restaurants and boutique shopping...We have something for everyone... ... more   less 
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Also Known As:
Laguna Hotel Noosa

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