My family stayed two nights in a 3 bedroom townhouse. At first, everything seemed tidy and neat but it became obvious throughout our stay how dirty and unhygienic the townhouse was. The tiles and carpet were very stained throughout and there was sand over the shower floors. My husband discovered a huge wad of hair stuck in the ensuite sink. When my son went to bed the first night, he discovered food scraps in it. The dining chairs had wet and sticky coffee stains and food stains on them which I had to clean before my family could sit down for dinner - even then, my 10 year old son broke out into massive hives where his bare legs had touched the dining chair (he has a milk allergy, so it was probably spilled milk on the chair that caused the hives). The kitchen bin had not been cleaned - when we changed the bin liner, there was sticky fluid all over the inside of the bin. I rang The Rise Manager, Alicia, when we returned home, to provide feedback however she was defensive rather than apologetic and blamed me for not bringing it to her attention while we were there. Seriously, did she expect me to ring her at 10 o'clock at night and say "my son's bed cover has food scraps in it, come clean it up". No thanks - we were tired and wanted to go to sleep, so the easiest option was simply remove the bed cover. I explained to Alicia that these things were discovered progressively throughout our stay so it wasn't until the second day (the day we checked out) that we realised how dirty the place really was. I told the staff member on duty the next day about how unclean the townhouse was and she said that there had been complaints made previously however when I mentioned this to Alicia, she denied it and said that the staff member was new and wouldn't know about previous complaints. I will never stay there again and am deeply disappointed by the Manager's response to my feedback.
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- Also Known As:
- The Rise Noosa Apartments Hotel Noosa