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“Incompetent Staff...”
Review of Nomads Noosa

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Nomads Noosa
Ranked #136 of 140 Specialty Lodging in Noosa
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Incompetent Staff...”
Reviewed May 28, 2013

Me and my friend were travelling about the East Coast of Australia. Admittedly our own fault, we didn't book accommodation, thinking we could just turn up to Noosa. Surprising every single place was fully booked. After spending the night in a lifeguard hut, we turned up at Nomads thinking things could only get better. To our surprise check-in starts at 1.00. So we slept outside Nomads from 10, and when it got to 1.00, they said they couldn't check us in till 2:00, got to two, and another half an hour went by till we finally checked in at 2:30. Rooms were okay, nice en suite, best thing by far about the place was the free sausage fest (bbq)- however that's not every night.
Overall its an okay place to go I suppose... if nowhere else is vacant.
Cheers,
Thad out

Room Tip: Do not turn up before 2! You shall not pass.... check in.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thad_Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer M, Manager at Nomads Noosa, responded to this review, July 7, 2013
Hi Thad

Thanks for your feedback and apologies you found the staff to be incompetent, to be fair in peak season we cannot guarantee check in prior to 2pm although we always try our best to check guests in as soon as the rooms are available. In peak season often there are a lot of beds to make up and as check out is 10am the turnaround can take a few hours although we do our best to make them up as quick as possible.

Hopefully the nap in the sun was refreshing and you enjoyed Noosa all the same. All the best for your future travels and thanks again for your feedback.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 17, 2013

Pro's: Free BBQ on Paddy's day & pizza the next day. Discounted drinks at the bar, good atmosphere some nights. Nearish to shops & a couple of pubs. Easy links to Australia Zoo (go there!) & pretty National Park 20 minutes walk away.

Cons: Disgusting kitchen - do not cook here! 15 minutes walk to the beach over a massive hill. Squatter in our room one day - poor security as cleaners left the door open. Dense & unhelpful receptionists (no suggestions when we had no hot water & our friend needed a light fixing) & some sleazy members of staff. Very party orientated (wet t-shirt competitions etc.), hence the title.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coatesy1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer M, Manager at Nomads Noosa, responded to this review, July 7, 2013
Hi there

Thanks for taking the time to place feedback and thanks for pointing out both the good and bad parts of the property. We have recently built a new team at Nomads Noosa and are working hard to lift the cleanliness of the property as well as making it a more fun place to stay - the kitchen has been deep cleaned and we have constant cleaners on to make sure it stays this way! We are upgrading all bookings to eight share dorms with ensuites and now provide new linen for all guests.

Thanks again for your feedback and I can assure you we are working on these issues to make Nomads Noosa a nicer place to stay! All the best for your future travels.
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Travelers are raving about these Noosa hotels

Dublin, Ireland
Level 5 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 15, 2013

Nomads in general I have found to be very clean, well run, friendly staff and good value. I was disapointed when I arrived here though as I think it is not very well kept and lacking the Nomads touch. The staff were not overly keen to help and check in seemed to take forever! The room was not very clean (based on Nomads standards) the bed sounded like they were going to fall apart and there was a collection of clothing / sleeping bags outside our door slowly soaking into the ground. The nightlight was pretty poor in the hostel itself so we went else where. The location is close to the town but it is a steep walk to the beach!

Room Tip: Maybe look else where?
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aoife B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer M, Manager at Nomads Noosa, responded to this review, July 7, 2013
Hi Aoife

Thanks for taking the time to place feedback, sorry to hear you did not find the property lived up to your usual Nomads experience - we are currently working very hard on lifting the standard of cleanliness and customer service in the property. We have recently replaced our bunks and linen for the beds and are working closely with the housekeeping team to ensure the rooms are to a high cleanliness standard.

We are a short downhill walk to the beach with a small incline back to the hostel though we do have free shuttles running frequently back and forth which guests are welcome to jump on if they don't want to make the walk.

We will definitely be doing out best to improve the property to ensure a better guest stay. Thanks again for your feedback and all the best for your future travels.
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Christchurch, New Zealand
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2013

In a nice little tropical setting, about 10 mins walk into the town centre. Wanted to just crash on my bed and lie down when i got there after a long bus journey but the 12+ bed dorm i stayed in had about 4 beds too many. Beds were pretty much end to end with extremely limited space for everyones bags etc, had a hard time finding floorspace to put my foot to walk to my bed at other end of room. I suppose these are the risks we take booking large dorm rooms, but i have stayed in far nicer ones elsewhere.

Kitchen was very average, as was the pool. Bar was decent, had alot of fun there, although mostly due to the people i was there with. All in all, a very average backpackers, nothing special atall.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James26K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer M, Manager at Nomads Noosa, responded to this review, July 21, 2013
Thanks for taking the time to review your stay with us - sorry to hear you found the 12 bed dorm to be too small, we have since changed this room to be a spacious eight share and have ensured all our rooms have plenty of rooms/bathrooms for our guests.

We've been working hard to improve our property so hopefully if you do ever come through Noosa again you'll give us another chance. All the best for your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnhem, The Netherlands
1 review
Reviewed May 5, 2013

Pick up after arrival in Noosa with FREE shuttle bus! I had loads of fun in the bar on site (KB's). Free food on Monday, Friday and Sundays, lots of games and prizes and great atmosphere. Swimmingpool and volley ball court were nice as well.. And this only 800m away from the beach and a 2 minutes walk from the shops. Backpackers kitchen can really use new equipment and needs to be cleaned more often I reckon. Might definitely stay here again in the future, no extreme high standards expected but GREAT atmosphere...

Room Tip: I would go for a 8 sh. room for only a couple of dollars more!
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flooowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
2 reviews
Reviewed May 5, 2013

After reading previous reviews i was very reluctant to stay here but the price was really good so i thought i'd risk it, and i'm glad i did, as everyplace you stay there are a few downfalls however for the price there isn't anything i can complain about.
I stayed in a private room for a week and had a really great time.
I didn't use the kitchen facilities as the $5 meals in the bar were really good.
There are more than enough cafe's in the street across the road and on Hastings street over the hill for breakfast and lunch.
They offer a free shuttle bus from the bus station which is really good even though it is only a short walk to the hostel and also a free shuttle throughout the day to the beach which is really nice and they pick you up.
There is free wifi when u buy a drink in the bar which is also good, and every night there is something happening.
The staff were friendly when ever i needed anything, while chatting to some of the staff they informed me that there had recently been a change over in management so i think that may have improved a lot of the things on previous reviews.

I really enjoyed my stay and would most definitely be visiting this hostel again in the future if i come back to Noosa.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aiiims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2013 via mobile

I booked this hostel for my trip to Fraser. The girls at the reception are really rude, I checked in and they treat me like a child. The room is really small...too small for 16 beds. The showers are really old and damaged, also the toilet. The night was alright.

A friend of mine told the girls at the reception that the toaster is broken and the fridge are off (Jeah...off!!) and they just answered with "yes, we know that" and that's it. Anyway, the kitchen is a piece of sh**
The cleaner for the rooms are funny. The room is full of dust and sand and they just used a broom for 5 minutes and finish! ridiculous.

I checked out and needed to storage my stuff but the only place for this is the bar, nice.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diemilsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greer M, Manager at Nomads Noosa, responded to this review, July 7, 2013
Thanks for taking the time to place feedback and thanks for pointing out both the good and bad parts of the property. We have recently built a new team at Nomads Noosa and are working hard to lift the cleanliness of the property as well as making it a more fun place to stay - the kitchen has been deep cleaned and we have constant cleaners on to make sure it stays this way! We are upgrading all bookings to eight share dorms with ensuites and now provide new linen for all guests.

Thanks again for your feedback and I can assure you we are working on these issues to make Nomads Noosa a nicer place to stay! All the best for your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nomads Noosa

Property: Nomads Noosa
Address: 44 Noosa Dr, Noosa, Queensland 4567, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #136 of 140 Specialty Lodging in Noosa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Nomads Noosa 2*
Number of rooms: 31
Official Description (provided by the hotel):
Set among tropical gardens and located right in the heart of Noosa you will find a chilled, peaceful and relaxing backpackers resort, with facilities no other hostel in Noosa has. Including large outdoor swimming pool, beach volley ball court, BBQ facilities, beer garden, deck and cafe. We are located directly opposite shops, cafés, restaurants, supermarkets and only an 8 minute walk to Noosa main beach. We are also the closest resort to Noosa Junction, where the bus terminal is located for Greyhound and Premier buses. At Nomads Noosa we strive for high standards in customer service and quality accommodation whilst still providing our guests with that fun, friendly and relaxed atmosphere Nomads are famous for. We are all about creating life changing memories and leaving you with the feeling that you have had one of the best experiences possible in one of Australia's most amazing destinations - Noosa!! All of our rooms are en-suite and have a variety of 4 share, 8 share, 8 share female only and 16 share dorms available. We also have a limited number of double/twin room accommodation to cater for 2 people and offer you that little more privacy. These rooms have a shared bathroom with one other private room. When it comes to the early evening, our bar transforms into what can only be described as a local institution. An amazing party bar, offering nightly games and entertainment from local, national & international DJ's. Our restaurant also offers some amazing meal deals with daily specials and a free BBQ on Sundays. There are prizes to be won every night & in summer we host some of the best pool parties Noosa has to offer. Picture DJ's playing sets by the pool, whilst you're enjoying a cool drink and a beautiful sunset with your new mates. ... more   less 
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