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“Fantastic”

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Sofitel Noosa Pacific Resort
Ranked #3 of 10 Hotels in Noosa
Certificate of Excellence
Melbourne, Victoria, Australia
Level 4 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Fantastic”
Reviewed June 8, 2014

I have just competed my first stay at this hotel. The hotel has some very good points that deserve a mention and there were only a very few insignificant defects that are not even worthy of a mention.
Firstly, all the staff from reception, to the pool, to the restaurants were all very polite, professional and friendly. Congratulations to all for offering such a wonderful experience.

Upon check in I was given a Noosa suite, in recognition of my SPG membership level. Whilst the views were nothing to write home about it was at least spacious. The bathroom amenities were fair but I would expect a suite to have toothbrushes and combs available. The bed was excellent and lived up to typical comfort expected at good Sheraton hotels. The bathroom was huge with double vanity and a very nice size living area. The only thing I did not like about the room was the single wooden chair….. really? That was considered functional by your interior designers? Literally there was no difference in comfort between that chair and two slabs of concrete. It was the most uncomfortable chair…EVER!! Having said my piece about the chair I should point out that everything else was just right. The new redevelopment of the rooms makes them cosy, functional and above all in a beautiful location. Other features I liked were the over sized fridge in the kitchenette and the double sofa in the living area.

The hotel also has a very fine restaurant that serves wonderful nightly dishes. It should also be mentioned they put on one of the best brekkies of all SPG properties in Australia, it includes 2 juicing machines. I was very, very impressed with breakfast!! Finally the dishes served to the bar area were exceptional especially items from the crustaceans menu. The only issue here was trying to eat the dishes in the very dim light provided at night. I know it is offering ambience but not functional if trying to eat in no light other than the street lights.

Service 9/10
Room 9/10
SPG Recognition 9/10
Location 9/10
Pool Area 8/10
House Boat Restaurant and Bar 9/10

Room Tip: Try to get a pool facing room, suites
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 9, 2014
Dear Aaron C,
Thank you for your detailed review and feedback on your stay here in Noosa, as one of our loyal SPG members I am pleased we were able to provide a complimentary suite upgrade for you and (aside from the chair) you found the newly refurbished rooms to be to your liking. I have passed on your comment to my Chef and his team as they have spent considerable time and energy in making sure the restaurant offerings are as good if not better than the new rooms and I know he will appreciate your comments. I trust your future stays with other Starwood hotels are to your liking and look forward to welcoming you back here again one day soon.

Warm regards,
Stephen Ferrigno
General Manager
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916 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
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English first
Victor Harbor, Australia
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 7, 2014

Recently spent 7 nights in a Poolside villa. Hotel from the outside and in the bar and Beach House restaurant look fresh and modern but the actual rooms are old and dated. Trying to upgrade them by having a new bathroom with new tiles on top of the old flooring probably isn't a good idea because I must have tripped over the 5cm ledge several times. Bed was fine but room was boring and it didn't help having moldy fruit sitting on the table the entire time without being removed by cleaning staff. Very expensive for a mediocre room. Also, being woken up at 7am with building works going on next door directly outside of our room didn't make for a good stay. My one big tick goes to the restaurant which served a great menu for dinner and also ample fresh choices for breakfast. Booking a Poolside Villa makes you believe you have very close private access which isn't quite the case yet you pay for that privilege.

Room Tip: "Private Direct Pool Access Poolside Villa" doesn't exactly mean that. The pool is cer...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 9, 2014
Dear Christine B,
Thank you for taking the time to post your review of your time here in Noosa. I apologize that the newly refurbished rooms were not to your liking and expectations and take on board your comments in a positive way. As noted on this site we receive some wonderful feedback about the Resort and the new rooms and it is uncommon, especially for the Pool Villas with direct pool access meters from your door to learn our guests have not enjoyed their stay. As you can appreciate whilst we cannot control the noise of nature or our neighbours we do look to work with them to achieve their goals and at the same time ensure Noosa is a perfect blend of man and the environment for the benefit of all concerned. I thank you for your comments and hope the remainder of your travels are enjoyable for all the right reasons.
Warm regards,
Stephen Ferrigno
General Manager
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Brisbane
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 6, 2014

We couldn't decide where to stay for our 38th Wedding Anniversary - so booked a Wotif Mystery overnighter. Our Surprise accommodation was Sheraton Noosa for a very reasonable price. We were thrilled, after mentioning to them when confirming our booking that it was our anniversary, we received a beautiful bottle of complimentary champagne from the Management (thank you so much) ! We were on the 5th floor and the room was very spacious overlooking the pool area. Great location for Noosa as you are central to everything, only downside was the secure parking was $20/day. Think our air-con failed, as it was supposed to be 22 degrees but felt like 32 degrees all night.

Room Tip: Higher floors are best.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackson22Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 9, 2014
Dear Jackson22Brisbane,

Thank you for taking the time to review your experience here at the Resort. I am very pleased that we played a part in creating more memories for you, especially on the occasion of your 38th Wedding anniversary. I am so glad that the champagne gift enhanced your stay and will pass on the concerns over the AC performance (as new units this kind of feedback will be actioned accordingly). Thank you again and hope to connect with you again for your 39th!

Sincerely,
Stephen Ferrigno
General Manager
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High Wycombe, United Kingdom
Level 5 Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 4, 2014

Room was very spacious, and the hotel was very close to shops and the beautiful beach, which was the only one we could comfortably swim from without fighting to stand up or worrying about stingers. Breakfast was very good and the staff were friendly and helpful.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 9, 2014
Dear Philip S,

Thank you for posting your review and your experience here in Noosa. I am pleased that your stay was enjoyable and you found the location and easy access to the beach and shops so convenient. Noosa Main Beach has won numerous awards for its natural beauty, north facing location and safety and I know many more like you have come to enjoy their time in the refreshing Pacific water. I hope to see you again in the not too distant future.

Regards,
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 4, 2014

Stayed on Wednesday 9th and Thursday 10th April, weather was terrific and so was the hotel. First time we had stayed at any Sheraton property and it was great. Pool area was large, clean and impressive --- nearby poolside bar could provide good range of snacks, drinks etc. Gym was well equipped for occasional users and we had it to ourselves each time we visited it --- you even had a view over Hastings Street from the exercise bikes and could watch the Noosa world go by. Room was very spacious and the king size bed was very comfortable --- it overlooked the river (and a nearby carpark) with some views towards Noosa Hill. The breakfasts were excellent featuring great service and even better personally prepared Eggs Benedict. The make your own juice machine was a healthy novelty. The beach is across the road and through an easement with plenty of great eateries all around. All these positives and at a great price, too. Heartily recommended!

Room Tip: Rooms overlooking the pool or the river would be wonderful.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 9, 2014
Dear Stephen A,

Thank you for your comprehensive review of the Resort. I think you have captured most of what makes the Sheraton and Noosa such a wonderful combination and I am mindful that in such a destination we have a responsibility to ensure we play our part when hosting visitors to the area as the leading 5 star hotel in Noosa it is critical we offer our guests the little things as cooked to order eggs benedict to start the day or a fully equipped gymnasium facility to work it off in the afternoon. I have to agree with you on the view of the Noosa river being relaxing and lovely to see and of course hard to get away from the hinterland and National park views all from your own balcony. Thank you for staying with us and we hope to see you again soon. Warm regards, Stephen Ferrigno.
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Clear Island Waters
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 3, 2014

I have stayed at this hotel on two occasions this year .The first was on a surfing trip in May when I stayed in a suite for 1 week .More recently I stayed for 1 week in a room for 1 week as a result of a famly illness .
On both occasions the staff were friendly and very attentive .I am pleased to say that this extends from the Bellboy to the General Manager .

The Hotel has recently been refurbished and modernized .The rooms are large and each room has a comfortable couch , table and chairs ,and a small kitchenette.Many of the rooms have wonderful northern views of the pool and the higher floors also allow one to see Laguna Bay .
The only criticism is the bathrooms only have one basin to share with one room mate.

Room Tip: Choose a room on a higher floor with both pool and sea views
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 4, 2014
Dear Peter H
Thank you for returning to our beautifully renewed resort and for taking the time to share your experience via this TripAdvisor review.

I’m delighted you enjoyed your stay with us and that all of the associates here once again displayed the 5 Star Sheraton branded service which we all pride ourselves on delivering to our guests.
Thank you for your loyalty and we look forward to your return the next time you are visiting the beautiful Sunshine Coast.
Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Labrador, Australia
Level 5 Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 2, 2014

Great terrace to spend the afternoon and see the world go by. Great coffee and excellent live entertainment. Staff is friendly and sufficient, that's what you expect of a 5 star hotel of the Starwood Group.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank EW1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, June 4, 2014
Dear EW1962
Thank you for sharing your impressions of your time here at the Hotel and for your positive post. The Noosa Beach House Peter Kuruvita Restaurant and Bar has certainly been well received since opening last year and being right on Hastings Street it is the ideal location to escape the sun, relax and enjoy a cold beer, wine or cocktail and ‘people watch’ from the comfort of your lounge and I am glad that you had the opportunity to do just that. The bar also offers an ever-changing all day dining menu where you can always find something to tempt your tastebuds.

Once again EW1962 thank you for your review and I hope that we will have the opportunity to have you stay with us at the Sheraton Noosa Resort and Spa the next time you are up on the beautiful Sunshine Coast.

Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Noosa Pacific Resort

Property: Sofitel Noosa Pacific Resort
Address: 14 - 16 Hastings Street, Noosa, Queensland 4567, Australia
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Noosa
#2 Romantic Hotel in Noosa
#2 Top resorts Hotel in Noosa
#3 Luxury Hotel in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Noosa Pacific Resort 5*
Number of rooms: 176
Official Description (provided by the hotel):
Experience luxury in the heart of Noosa at Sofitel Noosa Pacific Resort. With shopping, dining and sun drenched beaches just steps away you're perfectly positioned in the heart of Hastings Street to enjoy Noosa's village charm. Take the time and indulge in a relaxing Spa treatment and our culinary delights at our signature restaurant, Noosa Beach House Peter Kuruvita. ... more   less 
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Also Known As:
Sheraton Noosa Hotel Noosa
Sheraton Noosa Resort And Spa
Noosa Sheraton

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