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“Not 5 star”

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Peppers Noosa Resort and Villas
Ranked #6 of 10 Hotels in Noosa
Certificate of Excellence
GreenLeadersGold level
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not 5 star”
2 of 5 bubbles Reviewed December 27, 2013

Staff made excuses4 things not being done (room not being clean on our wedding night) u would think at a 5 star resort staff would b more helpful, especially on our wedding day overall experience poor

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bianca d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 29, 2013
Good morning,

I offer an invitation to contact me personally regarding your concerns. On reviewing our duty logs and referring back to all weddings held on site over the last three months, I am unable to identify you or your booking with us. As such, I prefer not to offer a response on this public forum. Certainly, apologies are extended for any shortfalls on services contracted and not delivered.

Our congratulations on your wedding day offered and wishing you both happiness on your journey together into the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,626 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Perth, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed December 27, 2013 via mobile

We arrived at the Outrigger Noosa for 2 nights in a "bay view Room" the view from the room is of the Forrest! No " Bay View in sight!"
On check in the staff showed us a map and then sent you on your way no on shows you where the room is or even how to use the facilities in the self contained apartment.
Once we entered the room the biggest shock of all, the ensuite has no door! Yes no door so if you are a new couple good luck with the privacy part. We are not a new couple but it's not that nice lying in bed whilst you can here and see you partner on the toilet!
Now to the pool area if you love loud kids who's parents have no control then this is the place for you, if not do as we did ......LEAVE.
We also had children screaming, babies crying through the night.
I was so disappointed with this place so glad to leave.

Stayed December 2013, traveled as a couple
Helpful?
7 Thank Aussiebigdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 29, 2013
Good morning Aussiebigdog,

It is unfortunate to read here that Outrigger Little Hastings Street Resort and Spa has fallen so short of your expectations. I am unable to determine from this forum through what channel you booked your accommodation but offer assurances we make all effort to clearly identify room category so guests can review prior the purchase decision. Indeed, all apartments are located within three buildings named: Pacific, Bayview and Sands; the property developer’s references I would imagine reflecting the location rather than the aspect. The Penthouse in Bayview may well have views out over Laguna Bay but all apartments are advertised as Resort (outlook into the centre or the resort) or National Park (outlook into the trees of the Noosa National Park).

Our resort does cater to a range of market segments and has been well recognised as a suitable destination for couples. With a booking during the Christmas school holidays and over 400 guests onsite the interaction with children poolside is inevitable. The crying of babies something our guest service managers will attend under our property by-law obligations but is obviously a matter dealt with under ethical, moral and legal interpretation. Certainly regrettable both issues have caused you such great inconvenience during your stay with us.

Whilst unable to remedy your past experience, I would welcome the opportunity to discuss with you directly apartment allocation should the opportunity present for your return to stay with us in Noosa.

Thank you for taking the time to post your thoughts and presenting the opportunity to respond.
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The Hague, The Netherlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 26, 2013 via mobile

Stayed here for 3 nights around Xmas 2013 as part of our around the world trip. The only negative is that we didnt book to stay here longer! What a brilliant resort this is.

Customer service on reception, concierge and at breakfast is excellent. Special thanks to Steph on reception.

Very nice pool area, great location just up the hill off the main street in Noosa. Free on demand buggie service which is great.

Apartment was 5 star quality with huge balcony with National Park view and quality furnishings. Room service was fast and affordable.

Didnt want to leave! Hope to be able to go back there one day!

Stayed December 2013, traveled as a couple
Helpful?
Thank SamenJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 29, 2013
Merry Christmas and thank you for joining us in Noosa on your around the world trip (I had to repeat that just because it sounds so good! OK, I know envy is...well...never mind – thoughts with you throughout the reminder of your travels)

We very much look forward to welcoming you back one day. Thank you so much for the kind words.

Sincerely
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Auckland Region, New Zealand
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed December 25, 2013

We recently stayed here for a week in December. We had a One Bedroom Apartment which was lovely. Had room service on the first night, which was good as well. The staff were all very friendly and obliging. We had a problem with noisy neighbours on the first day/night but this was promptly taken care of, which was excellent as we were there to relax.
The walk into town is not a problem, bit of an uphill climb on the way back though - but good exercise.
The breakfast buffett was very nice, and again the staff were lovely, recommending things to do that we won't have done, but really enjoyed. We will be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenko111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 26, 2013
Good morning

Merry Christmas and wishing you and yours a Happy New Year.

Thank you fro taking the time to post your thoughts on this forum. It is an honour and pleasure to be your host. We look forward to welcoming you back in 2014.
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Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 25, 2013 via mobile

We are here right now about to check out in a few hours.

We have just stayed here 2 nights and we loved it, the room is really clean and it has a little kitchen with every you need to cook something.

We had dinner at the resort restaurant and it was amazing so good.

Stayed December 2013, traveled as a couple
Helpful?
Thank Jessie23lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 26, 2013
It is most rewarding to receive such wonderful feedback on our restaurant, many thanks.

View on Little Hastings Restaurant was always going to be a hard sell to our guests whom have such amazing choice on Hastings Street and Noosaville for dining. We have been so fortunate over the last few years to have incredible support from our staff; the consistency of our service delivery and the quality and value proposition from Chef Michael having received many accolades despite the ever increasing raising of the bar in Noosa. It is also with gracious acknowledgement to the Noosa International Food and Wine Festival for providing the exposure to us as a new product into the market. In May this year, we again host the Sunset Lookout concert dinner, with Russ Lusted, Alistair McLeod and Michael Jenkins and take part in food stalls and cooking demonstrations in the park.

Hoping your recent two nights has provided enough of a Noosa taste that we will see you returning to this wonderful part of the world.
Thanks again.
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Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed December 24, 2013

We are half-way through a very disappointing and very expensive Xmas Day plus Boxing Day stay at a 3 bedroom so-called "5 star Eco resort penthouse" that we paid $830 a night for. After the manager refused to accept any responsibility or to acknowledge the basis of our complaint or to do anything at all, we feel obliged to warn others who are contemplating a stay at this very pricey facility. Our penthouse booked through Wotif is directly above the rubbish compactor and garbage facility which is located at the centre of the resort. Our balconies have ring-side seats. According to the manager, a lot of the penthouses are right near this garbage facility. The rubbish from around the resort is carted in to this garbage facility and is dumped into the hydraulic compactor all day - from 8.00am to 8.00pm - sometimes the compactor seems to be going constantly. Right when we were about to have our Christmas Day lunch, a whole cartload of bins arrived and got unloaded and put through. It is very noisy and frankly the sound of breaking glass and bins banging in the compactor has spoilt our time here. It has been anything but peaceful. Yes it is has the national park on the other side of the unit and is close to Hastings Street, but for us the rubbish issue has made the whole national park and "Noosa" thing quite pointless. We also question the accuracy of the "5 star" description. Surely this is self-rated. The Outrigger brochure says "...award-winning design and ...a coastal haven .. ecoluxe holiday experience ...offers respite and privacy from the outside world." There is nothing here that is 5 star or that offers the claimed peace and respite we paid for. The unit is ok and would have been quite flash once, but falls well short of what was advertised. It's not even clean. We have food wrappers in our bedside drawer from previous occupants and the chair cushions and floors are stained and marked in places. The real clincher for us was the lack of interest from the resort management when we complained. We will definitely not be back.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 29, 2013
Good morning,

Your comments on this forum following our discussions directly onsite recognised. Accountability is certainly something we do not shy away from. The issues you raise certainly understood but attending to make statements or commitments on the day that we are physically unable to achieve does not reflect our management or obligations as host. It is truly unfortunate that the huge volume of rubbish accumulated from guest apartments on Christmas morning creates a unique increased demand on the commercial operations of the resort but not processing would create smell, health and WHS risk well beyond what is acceptable. All attempts were made to minimise disruption and the obvious inconvenience to you and your family over your Christmas lunch regrettable.

Communication directly with you outside of this forum has been initiated to address and attempt to resolve. We respect your statements in this forum but will look to provide opportunity to welcome you back to stay with us in Noosa intending to meet, and hopefully exceed, your expectations of our distinctive hospitality and value at that time.

Sincerely
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Toowoomba, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

We stayed at the Outrigger for 4 nights in a one bedroom resort view room for our wedding in Noosa. The resort is located in a quiet spot off Hastings St, but still easy walking distance to the shops and the beach.

Our resort view room was very spacious and there were also some views from the balcony across to Noosa National Park. The room came with a kitchen and laundry and the double shower head in the huge shower cubicle was awesome! Some of the other rooms have much smaller bathrooms but include a spa bath. The buffet breakfast was included in our package and was one of the best I have had with a huge selection to choose from.

The only negatives for the resort were that the king size bed was 2 singles pushed together, the pillows were flat and uncomfortable (although these were promptly replaced upon request after the first night) and finding the entrance to the resort can be somewhat difficult (there are different day time and night time entrances which are both somewhat secluded).

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerNoosa, General Manager at Peppers Noosa Resort and Villas, responded to this review, December 26, 2013
Congratulations

Thank you for sharing your special day with us here at Outrigger Little Hastings Street Resort and Spa and in Noosa. We look forward to hosting anniversaries and your family holidays well into the future. I also thank you for the kind words within your review.

Wishing you both all the best in the weeks, months and years that are to follow. May it be the start of a wonderful and exciting life together.
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Additional Information about Peppers Noosa Resort and Villas

Property: Peppers Noosa Resort and Villas
Address: 33A Viewland Drive, Noosa, Queensland 4567, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Noosa
#3 Spa Hotel in Noosa
#3 Romantic Hotel in Noosa
#3 Family Hotel in Noosa
#4 Top resorts Hotel in Noosa
#5 Luxury Hotel in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Noosa Resort and Villas 5*
Number of rooms: 198
Official Description (provided by the hotel):
If you're looking for accommodation in Noosa that offers you a blend of luxury, location and lifestyle then Peppers Noosa Resort & Villas has it all here for you. With Noosa's famous beach just 500 metres away, you're close to everything and the views from your private patio or balcony are simply stunning. For business or pleasure, weddings or one of Noosa's popular events - whatever your reason for visiting Noosa, choose the impeccable style that is Peppers Noosa Resort & Villas with Resort Shop and View Restaurant onsite. RESORT The refined sophistication, contemporary furnishings and understated elegance synchronise perfectly with the airy open spaces and magnificent ocean views gained from these Two and Three Bedroom Apartments and Penthouse Apartments with private entry and garage. Shady eucalyptus and melaleuca trees surround you and you'll want for nothing with room service, laundry/dry cleaning valet, fully equipped kitchens and cable TV. LUXURY VILLAS If you're looking for the spaciousness of a beach house in Noosa with the convenience of housekeeping, then these luxury split level villas are perfect. Your sub-tropical lifestyle takes place on expansive balconies with the most magnificent views across Laguna Bay and the rainforest canopy of the Noosa National Park. The villas are superbly equipped for romantic dining or entertaining friends in true Noosa style. FACILITIES Peppers Noosa Resort & Villas offers WiFi access, a gymnasium and steam room, complimentary car parking and 24 hour reception. For onsite dining, View Restaurant provides a relaxing and welcoming environment. Spend all day luxuriating at the Day Spa or lounge by the pool enjoying a refreshing cocktail poolside. Stay in shape at the fitness centre and steam room or why not rent an electric bike and explore the natural wonders of the area. Please note when driving, we have two entrances dependant on time of day: From 7am to 7pm access via 33a Viewland Drive. From 7pm to 7am access via 5 Morwong Drive. Peppers Noosa is a smoke free accommodation property - a designated smoking area is provided at Brogans Pond opposite View Bar. ... more   less 
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Also Known As:
Outrigger Little Hastings Street Resort & Spa Noosa Hotel Noosa
Outrigger Little Hastings Street Resort And Spa Noosa

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