My husband and I were unfortunately robbed two nights into a seven night prepaid stay Upon retiring for the evening we locked both doors and while we slept someone entered our unit and stole our cash and wallets, camera, phones and watches. We awoke in the early hours and discovered the robbery and went to the manager's unit to wake him and notify him that we had been robbed and we had called the police. We contemplated cutting short our holiday but were informed that we would only receive a refund if the management were able to rent the unit. We stayed for the seven nights and we were very nervous and did not enjoy sound sleep. The managers did not display any empathy for our predictment, they did not offer any assistance to us and they had agreed to bear the cost of our phone calls from the unit phone to cancel our phones and cards etc, but when we were checking out they expected us to pay the phone bill. Our experience of this establishment was not pleasant and we would not recommend it to anyone. It might be one of the cheaper establishments that overlooks Noosa beach but it is a far cry from being a secure establishment and in our opinion the management need to take a course in how to empathise with victims of a crime..
- Official Description (provided by the hotel):
- Sandcastles is perfectly situated, right between beautiful cosmopolitan Hastings St, and the stunning Noosa Main Beach.Self contained apartments with full kitchen facilities that gives you the flexibility to eat in, or simply stroll to the many restaurants right on our doorstep.Each apartment has it own balcony either overlooking our pool area towards the beach, or into the natural bushlands. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Booking.com, Agoda, Hotwire and TripOnline SA so you can book your SandCastles Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.