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“Maison Noosa August 2013”

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Maison Noosa - Luxury Beachfront Resort
Ranked #9 of 140 Specialty Lodging in Noosa
Certificate of Excellence
Christchurch, New Zealand
1 review
“Maison Noosa August 2013”
Reviewed September 10, 2013

We stayed a week at Maison Noosa in the last week of August 2013
This is the second time we have stayed at Maison Noosa
We had our young family with a 12 week baby with us and in a separate appartment
It was a delightful place for a family holiday, quiet but easy access to more crowded spots
Ages in our group varied from 12 weeks to 75 years and the resort suited all
Simone (manager) organised excellent transfers that accommodated baby
All staff (management and service) were available, pleasant and helpful
The resort was calm, uncrowded and comfortable. We hope to return

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
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English first
Melbourne, Australia
1 review
Reviewed September 9, 2013

This was the second time we have stayed at Maison Noosa in Hastings street
The location is perfect for a quiet week away. It is at the quiet end of the street and has great access to the beach.
The apartment was a good size with a really comfortable bed and a great shower.
The staff are very friendly and helpful and try very hard to meet any requests and solve any issues.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank MSZRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2013

I've been coming here with my mum and dad for a winter break for the last three years in a row and we all intended to keep coming back as long as their health permits. Maison Noosa is wonderfully situated at the quiet end of Hastings Street (we had absolutely no problems with the construction next door and I am super picky about noise). The apartments are clean, comfortable and well furnished and it is very close to the beach. Our apartment 301 is just wonderful with huge bifold windows that let in the sun all day. But one of the nicest things about the place is the management team led by the lovely Simone, who is so incredibly nice and helpful. She even press-ganged her husband and brother in law to help us with our bags on the way up! We leave tomorrow and we are already counting the days till we are back next year.

Stayed August 2013, traveled with family
Helpful?
Thank AucklandSasquatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australiahome, Manager at Maison Noosa - Luxury Beachfront Resort, responded to this review, September 7, 2013
Auckland Sasquatch, Thank you for taking the time to review us again. It was such a delight reading it. We love it when our guests return to us year after year. We feel like they are part of our family. Being a small resort we get to know our guests. Now that all the construction noise is basically over we have our little slice of paradise on Noosa Beach back again!

We look forward to seeing you in 2014.

Take care
Simone Wetherell
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

With such a hectic business-life, my family and I were delighted to be able to come and stay at a beautiful property on the beach. Near everything we needed, but far enough away to be relaxed and to regain some energy. Thanks to my PA for putting us in to this fabulous property!!!

  • Stayed August 2013, traveled with family
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Helpful?
Thank Jules68o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed July 30, 2013

We had a wonderful stay at Maison Noosa..very modern and clean..our room 208 had a great balcony and water views..would stay here again..Staff were very welcoming and helpful.location excellent and all in all great place to stay.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Collinsinlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australiahome, Manager at Maison Noosa - Luxury Beachfront Resort, responded to this review, August 1, 2013
Thank you for your wonderful review! We are very pleased that the renovation noise next door to us has substantially reduced to the point that you didn’t even mention it! Guests staying with us over the last couple of weeks have said that the noise, what little there has been, has not affected their stay in our beautiful resort located right on the beach in Hastings St.

Your review will be very reassuring for guests looking to stay with us from now onwards.

We look forward to having you stay with us again in the near future.

Regards
Simone Wetherell
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold COast
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 29, 2013

I would like to refute the last review posted about not being clearly informed about noise from the demolition of the apartments next door. This is really disappointing to me as I was really really happy with my stay and I am genuinely shocked. It is not fair that their rating should be tarnished from such a review.

I am a repeat customer of this fabulous place. This time I stayed in Room 108 beach front with two young children and my husband the 20th to the 28th of June. Last year I stayed in room 209 upstairs beachfront. Simone who is the manager I have dealt with the last time I stayed. She could not have been clearer about the fact that their would be noise from renovations next door. She is a honest and genuine person and extremely focused on customer service. She goes out of her way and also the other staff to make sure you have a lovely stay. On every website that I was searching through to book accommodation It was made quite clear that there would be noise. This is much more forthcoming than other resorts who are affected by noise on Hastings St from construction at various points. Simone offered me a really good rate. YES at times there was some loud noise but you know what, you shut the door and do not hear it really or even better, go for a walk along the beach or lie on the beach. It was not for long periods of time. Most of the time there really was not enough noise to bother you. We basically had all the resort facilities to ourselves and the people who were there were clearly not bothered by the noise either. I hope they also fill out reviews backing up what I am saying.

The construction workers did what they were supposed to do and worked within the hours of 7am to 4pm and knocked off early most days. Think about how disappointed you would be if you had paid the rates at Fairshore, On The Beach, Sheraton etc and had just as much noise AND THEY DO NOT TELL YOU!

The staff are fantastic and have been there for years and really care. Even our cleaner remembered us and our room was spotless. The pool, barbeque area and spa was immaculately clean and the pool guys were testing the water and cleaning it every day. The gardens are beautiful and well looked after and the people who have stayed there were on both occasions were lovely families and were not looking to be seen but there to have a nice relaxing holiday. Maison is at the quiet end of Noosa Main Beach and lovely and private. I would highly recommend staying there. We will be staying again next year just because of all the positives that I mentioned.

Room Tip: We stayed on the ground floor as we wanted access to the pool and spa with kids that was easy. If yo...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank GoldCOastMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 26, 2013

We booked an apartment for five nights in June. I did not read on the website that there was some building work going on (-apparently in 'further information')or I would not have booked it. Noise from work next door was unbearable if you were poolside - and still noisy in apartment. Staff said they put us as far away as possible ( 104) but we could still hear it. Work started at 7am and went on until 4pm and included cutting of steel girders. We should have been offered our money back and allowed to book elsewhere but website states clearly 'No refund'
Such a pity. Staff very nice and helpful and position excellent. Beach one side, Hastings Street the other.

Room Tip: room 104 was supposed to be furthest away from noise so on this basis we accepted it. However it was...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cassie641791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australiahome, Manager at Maison Noosa - Luxury Beachfront Resort, responded to this review, June 28, 2013
Sadly, the admission, “I did not read”, by this guest in the second sentence really says a lot about this guest’s review. Even more upsetting is that this review has been detrimental to our property’s rating on this site even though they have confirmed they did not read the information we provided on the property before they booked.

The website that this guest booked on stated the following “Construction is underway at a neighboring building and there may be noise disturbance from the construction work.” We email everyone as a follow up when they make a booking to advise of the noise in the street (unlike many other properties are doing in Hastings St). We are not sure what more we could have done to warn this guest of the construction work in the street.

Our windows are double glazed. Many guests staying through the noisy period have said that they make a huge difference. We tell everyone of the construction in Hastings St when they enquire or book online. People have respected our honesty. Those that have booked have enjoyed our beautiful resort and its location regardless of the noise. Most have said they look forward to staying again. Those that chose not to stay have said they will definitely book with us next time because we have been so honest.

Our honesty and genuine concern for our guest’s holiday experience has us winning most, and losing a few. I feel very comfortable with that.

The rate accepted by this guest when they booked online was close to 50% off the rack rate to compensate them for the possibility of noise disruption. That’s an amazing rate when we are right on the beachfront in a beautiful resort on Hastings St.

By no means am I saying there is no noise. At times it can be loud but as the work progresses we are experiencing less and less long periods of noise.

To turn the construction work into a huge positive, I suggest you take advantage of the rates we have advertised. If you have always wanted to stay in Hastings St on the beachfront and thought it was out of your budget, you may be surprised if you are prepared to get out and enjoy beautiful Noosa Beach, Hastings St and all the surroundings areas of Noosa during the day.

Simone Wetherell
Manager
Maison Noosa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maison Noosa - Luxury Beachfront Resort

Property: Maison Noosa - Luxury Beachfront Resort
Address: 5 Hastings St | Noosa Heads, Noosa, Queensland 4567, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 140 Specialty Lodging in Noosa
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Maison Noosa - Luxury Beachfront Resort 4.5*
Number of rooms: 23
Official Description (provided by the hotel):
Maison Noosa - Luxury Beachfront Resort is an affordable boutique resort located on Hastings St, right in the heart of Noosa Heads. Hastings Street is THE place to stay when coming to Noosa. No need for a car as everything is right at your doorstep from specialty shopping to bars, cafes and restaurants. The resort is nestled perfectly between the beachfront of Noosa's Main Beach & at the quieter end of cosmopolitan Hastings Street. A range of 1, 2 and 3 bedroom air conditioned apartments modern, stylish and well equipped with modern appliances and furnishings. Most apartments offer a King Bed in the main bedroom (enquire when booking). Resort facilities include: large resort size pool (heated in winter), Heated Spa, Undercover BBQ area, Well equipped gym, Lift access to all levels, Guest Laundry, Keycard Security access, Undercover Free Parking, Free WiFi throughout the resort, Direct beach access to Noosa Main Beach. Views from apartments vary from overlooking beautiful Main Beach Noosa, the resort landscaped gardens or famous Hastings Street. Maison Noosa is the perfect Noosa accommodation holiday resort for couples, groups & families. ... more   less 
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