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“Yikes! Watch out on Australia Day.” 2 of 5 bubbles
Review of Seashells Mandurah

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Seashells Mandurah
Ranked #1 of 7 Hotels in Mandurah
Certificate of Excellence
South Perth, Australia
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Yikes! Watch out on Australia Day.”
2 of 5 bubbles Reviewed January 23, 2013

We stayed with a large group of friends over the Australia Day weekend 2012 and booked out a number of the villas on the beach for a yearly get together. The villas are lovely and well appointed. Our issue was with the other clientele and the bogans on the beach. We arrived late afternoon on Australia Day for a 2 day stay. The presence of a number of police cars warned us that something was awry. Sadly the local bogans had run amok on the beach after a long day of sunshine and liquid refreshment. Unfortunately this also spilled over into the complex as they had pulled pickets off the pool fence and had taken over the pool area. It was a little hard to tell the beach bogans from those staying at the complex as it seemed that everyone else staying at the place were also badly behaved and over refreshed and the bodies were wall to wall both in and out of the pool. The parties went on late into the night and the "strictly 2 persons only" villa below ours had at least 20 people staying there. A couple of blokes staggering by with blood pouring from wounds after a fight later in the evening were interesting to explain to the kids. At least the villas was quite sound proof after we locked up and turned up the Aircon. The following morning we emerged to a car park covered in smashed glass and a swimming pool where the bottom couldn't be seen due to the murky water. The staff were cleaning the villa downstairs and I stuck my head in to say that I didn't envy their job. One of the ladies invited me in to see the carnage. They had swept all the broken glass and empties, at least 1/2 a carton of left over stubbies and a dead esky into a pile in the middle of the room which came to mid thigh height. It was disgusting.
We stayed a second night which was very pleasant as the beach bogans stayed home (hungover maybe?) and the other clientele had left.
I sent a feedback form to the hotel and never heard a word from them. My issue was that they should have policed who was staying far better, strictly enforced the limits on room numbers and put security in place to prevent the problems from the beach and those within. It was very unpleasant there on Australia Day and a terrible place for kids with all the nonsense that was going on. It was also very expensive and I would expect a better experience for the price.

Room Tip: Try to get a villa that is actually facing the beach. Some of them are round the corner and have a...
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  • Stayed February 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank finco5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear finco5

Thank you for taking the time to post a review of your stay with us in January 2012. I am extremely disappointed to learn that your experience last year did not meet with expectations, and that you like others, were appalled by the unruly behaviour in and around the Resort and Town Beach area.

The Australia Day celebrations are a time that our owner residents, guests and staff look forward to with great pride and expectation. Preparations for this year’s long weekend by the Seashells Hospitality Group began over twelve months ago, and have been a joint effort in collaboration with Seashells Mandurah, Accommodation West, WA Police, Contracted Security, and the City of Mandurah. Our property, managers and staff will be better equipped this year to handle the expected activity, as well as to ensure that our exclusive 4.5 Star services and facilities are a safe and comfortable environment for all registered guests. Further safety measures that have been taken include: signage, additional 24-hour CCTV surveillance, crowd controllers, temporary perimeter fencing, high-visibility I.D. wrist bands, strict house rules, as well as a very strong management and staff presence over the full duration.

We certainly look forward to the opportunity of being able to welcome you back to Seashells Mandurah at some time in the future.

Yours sincerely


Bram Newbold
General Manager
Seashell Mandurah
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509 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (171)
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English first
Perth
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 22, 2013

My partner and I stayed in a Self Contained Villa for 2 nights during the week ( Villa 3.1)

On check in, there was a really fustrated lady trying to sort out her room with the receptionist. We heard everythign she was not happy with and She was also in a Villa - I think at the end of the trip we new why... Our check in was smooth.

The Villa was great. Large Bedroom and very spacious in all other areas. Spa in the Bathroom was amazing. Kitchen had all modern equipment and it was just very relaxing.

The views WOULD have been amazing if there wasnt construction going on right out side our Main Window / Outdoor Table area, We had a view of a portable toilet.
My partner had suprised me with this 2 night get away - I had seen how much he paid for the 2 nights when we had left and when he selected the booked he paid extra for the ocean view.

We now know why the other guest at check in was asking to be moved as she as well was faced with the construction going on outside her villa, Thinking we were standing there listening to this, the receptionist could have at least said there was some construction going on.

I had filled in my Review of our stay and posted it in the mail once we had returned home - Never to hear a thing again. Obviously it was read and then placed in the bin.

Would maybe - try the hotel side of Seashells, but would not waste my money again on the Villa. If we had been told about the work going on - no worry's, would defintely come back.

Room Tip: Always try for a room with a view
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HeidiandKeith26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear HeidandKeith26

Thank you for taking the time to post a review of your stay with us in February 2012. I am extremely disappointed to learn that your experience did not meet with expectations, and you found the standard of accommodation and aspect from one of our Park View Villas sub-standard.

Regretfully, at this time, the City of Mandurah were conducting much needed landscaping and improvements to the adjacent public amenities near Town Beach – they did not initially advise us of their plans and likely impact to the Resort as well as guests. As we investigated more, we became aware that these works would become protracted and we did close out many of our Park View Villas from sale to the General public, in order to prevent further dissatisfaction.

I am happy to report that these works are now complete, and that local residents, guests and other passers-by are enjoying these enhancements.

Yours sincerely


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

We have stayed in the main complex and in the more private Quayside apartments both are spotless and very spacious. The service and friendliness of the reception staff is faultless. The location to the beach, marina, cinemas and restaurants is great and you can really discover Mandurah on foot from staying at seashells. The only thing management could improve is the lift lobby and hallways of the Quayside apartments need better ventilation as they get hot and full of cooking odours. The hotel really has a resort, holiday feel to it and has great fascilities.

Room Tip: The views are spectacular from the higher floors in the main tower
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  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MIllie719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear MIllie719

Thank you for your recent review and ongoing loyalty to the Seashells brand - we certainly do appreciate you returning to Seashells Mandurah in January 2013.

Yes, the common areas throughout the Quayside development do need some attention, and we hope to have better ventilation in these areas for both guests and staff very soon.

Kind regards


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

This was our last stop before flying back to Sydney after travelling in WA coast. We were very pleasantly surprised when we checked into our 2BR apartment. It was very spacious and luxurious. We were not expecting any views as we had booked on a special deal but had 180 degree views of the ocean and part of the bay. The sea breezes were lovely and the beds were comfortable. The pool is lovely as is the the beach. Staff were very helpful and professional.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WayILikeIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear WayILikeIt

Thank you for taking the time to post a review of your most recent stay at Seashells Mandurah.

I was certainly very glad to learn that you had an enjoyable stay and that the views and presentation of your 2 Bedroom Apartment were memorable. I will be sure to pass on your favourable comments to all Staff.

We look forward to welcoming you back to Mandurah, WA, sometime in the near future.

Kind regards


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed January 7, 2013

Rented two very nice Sea Facing Villas. The furnishings and fit out are of a high standard. The views are fantastic. The pool is lovely but main gripe is that there are not enough pool chairs and umbrellas and one has to come very early to the pool if you want a pool chair. I complained to reception but felt they did not take it too seriously. Considering one pays top dollar for these self catering apartments its is a serious negative.

Room Tip: Beach view villas have great vistas
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  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank EliR255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear Elir255100

Thank you for choosing to stay with Seashells Mandurah, and for taking the time to post a review of your stay. Rest assured that we are aware of this shortcoming in regards to availability of sun lounges, chairs and shaded areas, and we have plans to acquire more of these over the coming months.

I trust that you might be able to return to Seashells Mandurah soon to enjoy these improvements to our Pool and Spa area.

Yours sincerely


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Scotland
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

We stayed in Seashells Mandurah for one night in late November. The apartment was lovely and we were located in a corner two bedroom unit, so we had views of both the beach and the marina. All facilities in the apartment were top notch.

There is secure parking, a lovely pool / jacuzzi and access directly on to the beach. The hotel is also withing walking distance of the marina and shops / restuarants.

We wish we had more time to enjoy this place. The only potential downside is that it was quite expensive for self-catering accomodation, but in this instance you get what you pay for.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank cy247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear craigo11

Very glad to learn that you enjoyed your recent stay with us in January - the corner Two Bedroom Apartments overlooking the beach and marina are rippers!

We trust that you will be able to return to Mandurah soon - be sure to lookout for our "Double your Say" promotion due out in the coming months.

Kind regards


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 27, 2012

We allowed our travel agent to book and didn't check the position of the room. We were located in a back room which was disappointing, although it was not shut it. It looked over part of the marina and town. Resort was lovely and clean and the pool was great. Room was just lovely and also very clean. No complaints, but would do my own booking next time. I did ask for an upgrade, willing to pay the extra, but they were booked out.

Room Tip: Ask for an ocean view room, if thats what you like.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kaye R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bram N, General Manager at Seashells Mandurah, responded to this review, February 24, 2013
Dear Kaye R

Thank you for your review after your most recent stay at Seashells Mandurah.

Should you ever wish to return, then please call us direct on our Toll Free number 1800 800 850 to secure your reservation direct with the property.

Kind regards


Bram Newbold
General Manager
Seashells Mandurah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seashells Mandurah

Property: Seashells Mandurah
Address: 16 Dolphin Dr | Comet Bay, Mandurah, Western Australia 6210, Australia
Location: Australia > Western Australia > Mandurah
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mandurah
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Seashells Mandurah 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
The 4.5 star Seashells Mandurah is set in a truly unique location. The property is situated on the beach at Comet Bay, adjacent to the award-winning Mandurah Ocean Marina. Most apartments feature spectacular views over the Indian Ocean or Peel Estuary.A combination of 1 and 2 bedroom luxury apartments and beach villas make Seashells Mandurah a perfect getaway for singles, couples and families.A stunning feature of the Resort, is the heated pool and spa which overlooks the Indian Ocean. Guests can spend their days relaxing on a poolside sun lounge enjoying the beautiful Western Australian sunshine.Business travellers are also catered for, with meeting and conference facilities available for up to 60 delegates and broadband internet connections in every apartment.Just 45 minutes from Perth, Seashells Mandurah is far enough for a retreat away from the city, without having to travel hours to achieve this sense of escape and relaxation.Seashells Mandurah is the winner of the 2006 Western Australian Tourism Awards, in the category of “New Tourism Development”. ... more   less 
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Also Known As:
Seashells Mandurah Hotel Mandurah
Seashells Hotel Mandurah

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