My daughter booked a room in your hotel for my husband and myself for his birthday. We stayed on Saturday l5th sept. for one night. We were originally booked in a room on the fourth floor but I am not comfortable with lifts and the receptionist very kindly said that she could find us a room on first floor which I was very impressed with and grateful for. However we were not told that this room was above the pub and there was a live band playing that night. We
went into the room that afternoon and were happy with the accomodation which was very clean and modern. We went out all that afternoon and didn't return to the hotel until about 8.30pm. That is when we realised the pub was below and there was a live band playing. I tried to watch the TV and my husband by this time was tired and wanted to sleep which was an impossibility. About 9.30pm I went along to reception to see how long this would go on and she said she would call them and ask them to tone it down a little and said that they would finish at 10.30pm. They did finish at 10.50pm. Please don't get me wrong..I love music and the band was really good but we went to Mandurah for a quiet couple of days. In the morning when we were checking out I decided to say something and noticed that the woman who offered us the alternate room was there so I said to her that we would never have taken the room had we been told it was over the pub and it being a Saturday night there was a band playing. She was not very helpful just asked what room we were in and then proceeded to turn and attend to other guests who had arrived.although there was another receptionist on the desk It certainly was not my intent to make a fuss in front of other guests but I thought that she was very rude and did not even apologise or acknowledge me after that. I am not satisfied with the customer service I received from a so called manager. My husband and I go to Mandurah often for a break away and have stayed in several places with absolutely no complaints. The Sebel is a lovely hotel in a prestigious position but I found lacking in customer service.
- Official Description (provided by the hotel):
- Stylish 4½ star waterfront full service hotel with stunning Mandurah Estuary views. The first world class hotel in the city of Mandurah, ideal for tourist and conference groups and for visiting friends and family. 89 beautifully appointed guestrooms, suites and 1, 2 and 3-bedroom self-contained apartments, most with private furnished balconies and the choice of Mandurah Estuary or Venetian canal views. All rooms are serviced daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Booking.com, Agoda, Cancelon, TripOnline SA, Priceline, Cheap Tickets, Hotwire, HotelQuickly and Evoline ltd so you can book your The Sebel Mandurah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Sebel Mandurah Hotel Mandurah