No sense of responsibility, No level of Customer Service, No Communication or Professional Management between any of them. Don't even bother is all i have to say! You'll end up paying big for their incompetence. And so the weary tale begins with exponential disappointment... A large group of us had 4 rooms for a function we were holding at the venue. When we called up to book in each person into their separate rooms for the event and we told by reception we did not have a function on our date and there was nothing held for us. We then later called to confirm our bookings and were told they did not have our bookings. Each time we called reception prior to our stay our reservations were always missing or the staff were completely oblivious to anything that was going on. But it gets worse.. on arrival as one of the guests checked in they discovered they had booked her in twice. What had happened is when we first called one of the uninformed staff members had booked the guests in a separate room rather than with our group, as the guest had requested. So when we sent through a confirmation of all the guests names who as we explicitly stated, " had already booked in" instead of checking the bookings they made new bookings. They then told us we had to pay the full amount for the extra room they had booked. They then proceeded to tell us it was our fault that her room was not booked in with the rest even though when the booking was made it was put under the same name. No manager was "available" to talk and we were all left with a bitter experience. I have have worked in the tourism industry for over 10 years and traveled all over the world and i have never felt such disappointment and experienced such a poor and inadequate level of management and customer service from staff, Not even in 3rd world countries! There are so many other options available for accommodation in Busselton so i wouldn't even look twice at Bayview Resort Again!!
- Official Description (provided by the hotel):
- In the dappled shade of giant peppermint trees and serene landscaping, Bayview Geographe Resort basks peacefully on 28 acres of tranquil beachfront at Geographe Bay. It's an oasis of complete relaxation where you can leave the rest of the world behind and go for long walks, tour wineries, enjoy the excellent shopping in Busselton and Dunsborough town sites, explore caves, watch the whales or just stroll lazily down secluded beaches and lose yourself in the beauty of nature A slow rhythm resonates across this resort and instils a secure feeling of privacy that allows you to wind down and rejuvenate. ... more less
- Reservation Options:
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- Also Known As:
- Bayview Geographe Hotel Busselton
- Geographe Bayview Resort