We recently spent 4 nights during peak holiday season at Broadwater Resort in Busselton. There were 4 of us - my sisters who are 2 widows and my husband and myself. We paid extra and booked a 2 bedroom beachfront villa, so that we would have easier access to the beach.
We have stayed at the resort many times before and have always had an enjoyable time.
Check-in was smooth and the receptionist very helpful. However first impressions passing the swimming pool area revealed that the long windows divided the outside and indoor pools were very dirty - they were foggy and barely see-through. This is a main area people congregate and makes a poor impression for guests on arrival and during their stay. (I did notice that the following day after my comments to reception the windows were indeed cleaned).
We were allocated an end villa # 69. The interior was clean though it smelled somewhat musky. When my sisters placed their suitcases into their room and opened the curtains we could barely see out of the window, there were more of these foggy stains. Our allocated villa also had an overflowing rubbish bin outside. We were disappointed and I returned to reception to voice my concern. The receptionist was most apologetic and said that we were welcome to move to the adjacent villa # 67, which on inspection had windows that were less affected, so we did. The resort is reticulated with borewater which is probably what causes these stains, but there are products available that remove them and customers paying $410 a night deserve to have a clean, window that they can see through.
Our stay was enjoyable non the less, but the resort definitely needs an overhaul. The bore water is staining the exterior bricks too, which contributes to the rundown appearance of the villas. The southwest is also experiencing problems with mosquitoes and exposure to Ross River virus. The villas and rooms had no provision for guests - coils and spray should have been provided. The small alcove before entry was generally infested with mosquitoes and which easily made their way inside on opening. Some of the bathroom tiles were chipped and the walls had make-shift repairs. As our stay was for 4 days we expected to have our towels changed sometime during the period. This did not happen, neither were we informed of any procedure that would allow us to change the towels. The gardens at Broadwater also seem to be somewhat neglected. On of the reasons we chose to return was the pleasant prestine garden surroundings it used to have.
An area that seemed to have improved it the restaurant and bar area. It was always buzzing and food and drinks service was of a good standard.
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- Also Known As:
- Broadwater Beach Resort Busselton Hotel Busselton
- Broadwater Beach Hotel Busselton
- Broadwater Busselton