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“Deliciious chips and well cooked steaks”

Rustlers Steakhouse and Grill
Ranked #12 of 145 Restaurants in Albany
Certificate of Excellence
Price range: $6 - $33
Cuisines: Australian
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Dinner, Late Night, Reservations
Description: " More than just a Steakhouse" Australian Steakhouse Open Lunch and Dinner Casual dining. Groups, families, business. Upstairs Function Room Strictly no BYO Gluten Friendly, vegetarian options
Reviewed 4 weeks ago

Have always had good meals here, the steaks are always cooked exactly as requested and the chips are delicious. The ribs with hickory sauce are falling off the bone and make a great accompaniment with a steak. Plenty of extra sauces available and the blue cheese butter is very tasty. The veggies sometimes come out over cooked but the salad is always fresh with plenty of sauce.
Camembert, bread and house made onion jam is very good!

Date of visit: July 2019
    • Value
    • Service
    • Food
Thank Hewjass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustlersWA, General Manager at Rustlers Steakhouse and Grill, responded to this reviewResponded 3 weeks ago

Thank you so much for your review and your continuous patronage. Also we appreciate the feedback about the veggies, this helps us to inform the kitchen and try to do better for the next time you come in.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11 - 15 of 792 reviews

Reviewed 5 weeks ago

As this place was down the road from our accommodation we tried and were very satisfied with our choice.

It is a very friendly place and a few groups had children there.
Had the seafood chowder and stuffed mushrooms for entrée and they were delicious.

Mains were the Horns and Prawns and a seafood dish. Both with veges. The servings are large, hot and tasty. Good for a dinner with out all the top trappings but reasonably priced.

Date of visit: August 2019
Thank MarknJanice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustlersWA, General Manager at Rustlers Steakhouse and Grill, responded to this reviewResponded 3 weeks ago

We are so pleased that you enjoyed your time with us and look forward to seeing you the next time you visit Albany.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2019 via mobile

Positive: the Waitor was friendly
Food:
Garlic bread ok however, lots of onion garnish (not advertised)
2 steaks were cooked as requested *medium* however, they were tasteless, no apparent seasoning.

Both sauces were inedible, tasted like they were cheap packet sauce and came over the steak when requested to be on the side.

Frozen packet lattice fries cooked ok.

Vegetables inedible, mushy with extremely overpowering garlic flavour so you couldnt taste each individual veg.

Drinks: teapot of tea half full, bar staff appeared shocked when we asked them if they could kindly add some boiled water.

CoCA cola, meant to be a pint was three quarters filled with ice therefore, extremely watery.

For the food and drinks named above just over $108.00

Very dissapointing to be dining out with a colleague and McDonalds food being m9re appealing.

I dont mind a reply however, i would not appreciate a reply as given to a customer above, im appauled to here all the negatives thrown towards a paying customer.
And P.S. We didnt ask for anything off our bill we walked away.

Date of visit: September 2019
Thank michelled477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustlersSteakhouse, General Manager at Rustlers Steakhouse and Grill, responded to this reviewResponded September 4, 2019

Thank you for your feedback. We can only apologise for the sauce on the steaks and not on side as requested.
The spring onion on the garlic bread is garnish - sorry you did not like this buts it is what we have always done. The pot of tea should have been full to the top and can understand your frustration towards having to ask for a top up.
Will speak with the kitchen regarding the lack of seasoning on the steaks. It is a house made seasoning and what makes our steaks great. To hear that they lacked the seasoning is unacceptable.
Will check into the vegetables- should always be served just cooked not mushy. Only a little butter and well seasoned.
The coke from the tap is based on the recommendation from coke to get the correct dilution as the post mix is strong based on the ice quality. Will speak with coke to discuss adjustments. Would request from you the date that you came in so that we can speak with both the FoH and BoH that were on that night to try to correct these matters.

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Reviewed September 1, 2019 via mobile

We had a very yummy lunch! The Pork Sliders were really nice and great value. 3 of us had the Steak Brisket Sandwich which we all enjoyed. The chips were really good as well.
The service was very good, we would definitely return to this restaurant.

Date of visit: September 2019
Thank Jackiefm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2019 via mobile

Positives my waitress was lovely with the kids and the service by her was friendly. Kids packs supplied. Kids meal came out quickly, they only have waffle cut potato ‘fries’ not ‘chips/ regular fries’ however sadly my burger was horrible. The bacon undercooked, cheese unmelted, meat patty flavour horrible and so was the sauce on the burger. Waitress took half of my burger back to the kitchen as I couldn’t continue to stomach it, then at the register I was overcharged for it. Then on the way out was told I didn’t get charged for a beer and given my $2 overcharging back by a sarcastic and rude older lady woman.

Date of visit: August 2019
Thank Jae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustlersSteakhouse, General Manager at Rustlers Steakhouse and Grill, responded to this reviewResponded August 25, 2019

Lets break down your experience. You received 2 complementary kids packs and 2 free kids drinks - despite the fact you only ordered 1 kids meal. Secondly, the kids menu does say it is served with criss cut chips. The fact that you and your children don't like them is just a personal taste and has no bearing on the actual quality of the product - they are what they are and as stated on the menu. Thirdly, we had no idea you like your bacon super crispy, didn't realise that we had to melt the cheese for you first, and again the pattie is your personal taste. A table at the same time as you order 6 burgers and absolutely loved them - so it is just not to your liking and cant be advertised as horrible without noting this, and the horrible sauce on the burger is the BBQ hickory sauce we use for our ribs and is very popular as it is often order for many other meals. Again this comes down to your personal taste and nothing wrong with the consistency of the product. You were not overcharge!! You asked to have the brioche bun the burger comes in to be replaced with the more expensive Turkish roll from the steak sandwich. That is why you where charged an extra $1.50, but got a bonus $.50 cents back. The fact you got a free beer for the simple fact that your personal taste did not like our product, was met with no thanks from you might indicate why your complaint is noted and regarded as unconstructive criticism.

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