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“Probably a bad day, but service and quality was poor”

Dylans on the Terrace
Ranked #2 of 131 Restaurants in Albany
Certificate of Excellence
Price range: $8 - $24
Cuisines: Australian, Cafe
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Restaurant details
Dining options: Late Night, Breakfast, Reservations, Takeout
Description: Discover Dylans on the Terrace, overlooking Albany's beautiful Princess Royal Harbour in the historic Stirling Terrace Precinct. Operating since 1987, Dylan's has become an Albany landmark for fabulous food, friendly service and excellent coffee! Dylans has an extensive menu that caters for all tastes. For breakfasts, pancakes, burgers, steaks, Sundaes or awesome coffee & cake, come and visit us on the terrace. Takeaway, catering, gluten free and kids menus available.
Reviewed November 11, 2012

I have been to Dylans before and been satisfied but this time was very average. Just went in for a coffee, and it took around 30 minutes, and I got the wrong coffee.

In a way, to be fair, there was an event on and they were flat out, but there was no warning about wait times etc. The plain croissant I ordered was burnt.

Thank DE1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylans87, Manager at Dylans on the Terrace, responded to this reviewResponded November 13, 2012

Oops, we've slipped up! We regret that the food and service did not meet our usual standards on this occassion, and we have passed your feedback onto our staff to help avoid this happening in the future. The street festival that you referred to did make us very busy, however this is no excuse - we obviously slipped up when it came to your order, and we apologise for this. We hope you will continue to visit our cafe, and that when you do you can expect the friendly service and quality food that we are normally noted for.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (532)
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476 - 480 of 532 reviews

Reviewed November 11, 2012

On our 4 day trip to Albany we visited Dylan's 3 times. Same owners for the last 25 years!!! best cafe menu and reasonable prices - food is always yummy and the staff great. Avoid peak times or you wont get a seat!!!

Thank Shelley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

Had lunch after a morning trek to the Middleton beach and my wife and I were both pleased with the menu offering, service and overall ambience.
Their Caesar Salad enhanced with avocadoes was very good so were the desserts Chocolate mousse and the Sundae.

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Thank TequilaPepita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

We went to Dylans on a Saturday at around 5.30pm for an early dinner. We were not dissappointed! The service was quick and efficient and with a big smile, the menu was comprehensive and all sounded tasty. We went for the sharing platter to start and then lamb cutlets and a burger for mains. Both were very nice and we left feeling suitably stuffed! The cakes on display looked very tempting, but on this trip we just couldn't fit any more in.

Looked like a popular spot, by the time we left they were queuing for tables!

Thank nicolac34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012 via mobile

Lovely service from the moment you arrive and extensive menu which pleased the fussiest of eaters. Very busy with people lined up as we left. Get in early flat out by 7

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Thank Guinevere69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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