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Ibis Styles Albany
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Reviews (565)
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Reviewed January 29, 2013

After reading the previous reviews I was reticent about staying however I must say it was fantastic. At check in Amanda the receptionist was friendly and couldn't be more helpful. When we arrived in the room the first thing that I noticed was the newly refurbished bathroom and the room had been recently painted. It appeared that there was other rooms being renovated at the time of our stay. This didn't impact us at all. The large screen TV and the number of channels was exceptional for a country property and its nice to see the bush finally has a choice of what to watch.
I went to the restaurant for breakfast and dinner and apparently there is a recently released new menu which I tried. The breakfast was good value and the evening dinner was exceptional value with a wide choice of both food and drink. Anyone looking for great value, clean room and good food should not overlook this hotel. It compares very favourably with every hotel that we have stayed at in regional areas.

Room Tip: Ask for a room overlooking the gardens.
  • Stayed: January 2013, traveled as a couple
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2  Thank Carrie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesAlbany, Manager at Ibis Styles Albany, responded to this reviewResponded January 30, 2013

Thank you for your kind words following your recent stay. I'm glad that you enjoyed your room, its furnishings and the service provided by the team.

I trust that we will see you again on your next trip to Albany.

Kind Regards

Hayden Fitzgerald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Recently stayed at the Ibis Styles Country Manor during the school holidays. We found the service to be just wonderful, right from the Manager all the way through to the waitress who provided wonderful service during our evening meal. The room had been recently refurbished, (re painted and re tiled), and was clean and comfortable and well presented. Clearly some major effort had gone into the presentation. The revamped menu in the restaurant was also a major credit to the establishment. Very very happy and thank you to all for such a pleasant stay. We will definitely be staying with you again.

  • Stayed: January 2013, traveled with family
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4  Thank Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesAlbany, Manager at Ibis Styles Albany, responded to this reviewResponded January 30, 2013

Thank you for the glowing review from your recent stay. I'm so pleased that the rooms, the staff and the food all exceeded your expectations and we made your weekend so memorable.

I look forward to welcoming you back soon.

Kind Regards

Hayden Fitzgerald
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

On the Friday of our stay the television stopped working right in the middle of a tennis game. Also our sheets were not changed the whole week. Rang reception 3 times in a row and had no answer. And we had to ask quite a few times for bathmat and face washers.
Not very happy. When we stayed before while it was All Seasons we found everything to be much better.

  • Stayed: January 2013, traveled as a couple
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1  Thank dianevdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesAlbany, Manager at Ibis Styles Albany, responded to this reviewResponded February 1, 2013

We are disappointed that your stay was not as satisfactory as expected.

On this occasion it seems that our usual standards were not maintained, and please be aware that we are progressing forward with making certain improvements to the quality of accommodation.

Please be assured that it was never our intention to have let you down and would like to apologise for any inconvenience.

Kind Regards,

Hayden Fitzgerald
Manager

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Reviewed January 22, 2013

The only critisism I have is with the quality of the breakfast on offer. The bacon and sausage especially were tough and in some cases uneatable. On our last two days of our stay I had to resort to having toast only.

  • Stayed: January 2013, traveled as a couple
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1  Thank Muckshifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesAlbany, Manager at Ibis Styles Albany, responded to this reviewResponded February 1, 2013

Thank you for your review on Trip advisor.

We do appreciate your feedback in regards to the breakfast which we had now rectified.

We have noted your comments in regards to the matters hopefully we could welcome you back again.

Kind Regards

Hayden Fitzgerald
Manager

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Reviewed January 21, 2013

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisStylesAlbany, Manager at Ibis Styles Albany, responded to this reviewResponded February 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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