We are VERY VERY disappointed , bad service and very not professional in handling customer complaints. We stayed in pelican for 2 nights and rent 3 bedroom and 2 bathroom deluxe apartment. I was shock when they overcharge me. I was making sure when we check out that there won’t be any extra charge and the lady in the receptionist confirm that. When I made a call to them, the owner said that is the charge for extra people stay in that apartment. I had 7 people including little kids in that apartment but the price she put on the website only for 2 people to accommodate 3 bedroom. Who would rent 3 bedroom apartment for only 2 people stay there? It does not make sense. A rip off accommodation and bad service I would say. The owner lady is very rude, she even hung up twice on me and my husband when we try to complaint by phone. Also BEWARE she said she put lots of camera everywhere to make sure she counts every single person stay in those place. NO MORE CUSTOMER PRIVACY. They only care about money and money but not customer service, even requesting late checkout is charge by the hour, cleaning the room is charge $50 PER room. Better think twice to stay there, other places are much nicer.
- Official Description (provided by the hotel):
- Located in Middleton Beach Albany, in the Great Southern Region of Western Australia, where pristine beaches are lapped by warm, clear ocean, Pelicans Albany creates an inviting ambiance for an unforgettable stay.Set on magnificent grounds and tranquil surroundings that feature a spacious garden and barbecue area, each beautifully appointed air-conditioned unit has a host of features. A private courtyard or balcony, dining and lounge area, private bathroom and in some cases two. The modern kitchen includes large fridge, oven and microwave. In addition, each unit boasts a flat screen TV, DVD player and free Wi-Fi internet and Cable TV. Laundry facilities and free on-site car parking are also provided.All these luxuries ensure you have the independence and flexibility of your own self-catered home, together with the comfort and service of a hotel.While being just minutes away from the stunning Middleton Beach shoreline, Pelicans Albany is within close proximity to all the major tourist attractions, popular local activities, shops and restaurants that Albany is renowned for.Our exclusive units are also available for short and long term rental on a self-catered basis, making them an ideal accommodation solution for Corporate Consultants, Government Contractors, Diplomats, Renovators and Re-locators. ... more less
- Reservation Options:
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