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“Would stay here again”

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Best Western Albany Motel & Apartments
Ranked #4 of 13 Hotels in Albany
Perth, Australia
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Would stay here again”
Reviewed April 6, 2013

We have just arrived home today after spending the last 4 nights in one of the 2 bedroom apartments diagonally across the road from the main complex. The views from our room were quite good except that there was a white 2 storey building across the road that blocked out some of the view. Our grandson who was travelling with us was very happy with the free wifi. I don't know who owned the cat that came to visit us each morning but it certainly was not a problem, and no, we did not feed it. The kitchen facilities in the unit were quite adequate even though we did not use them very much. We would have preferred breakfast to have been a little more than 2 slices of toast with a small amount of butter and jam. It would have been better to have eggs on toast and if you wanted the trimmings, (bacon, tomato, etc.), to pay a little more for that. Our grandson was rather restricted as he does not eat bread, so we had to pay extra for pancakes with jam and cream. We would stay here again as it is very central to the main shopping area and your staff were most helpful. Our "neighbours" in our small 3 unit complex were quiet and we did not even know they were there, except for the fact that their cars were parked in the parking bays provided. Even though we did not use it, the adjoining laundry facilities would be a boon to anyone who was travelling around the state to be able to have clean, fresh clothing. We did not have any toiletries (shampoo, conditioner) in our bathroom but a request to the reception desk soon put that right.
Thank you for a lovely stay. We even had great weather as well.

Room Tip: The units diagonally across from the main building as there are only three of them.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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English first
Canning Vale Western Australia
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 5, 2013 via mobile

Stayed twice at this hotel in March 2013 for business. Staff are friendly, helpful and knowledgeable, rooms clean and well appointed, if a little tired, but for the price, were great value. The rooms are large, and with curtains drawn, great to sleep in. Air con is faultless.
On the second stay I was in a balcony room (cost a bit more), but the small balcony and view of the working harbour was a bit underwhelming - save the extra $ for a nice bottle of wine.
The hotel is just off the main business and shopping area and just a brief stroll gets you to the best restaurants and cafes this charming town has to offer.
An unexpected bonus was the free wifi, good enough to stream video with no issues at all throughout the stay.
Great value for money and I highly recommend this hotel for business travellers.

Stayed March 2013, traveled on business
Helpful?
2 Thank biscuitb0ys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 1, 2013

Stayed here over the easter long weekend. Stayed in an economy room and it was a good size. The hotel was in a convenient location and very quiet. The room was clean and well maintained. The cost was a little bit on the high side, but considering it was a long weekend, not too bad. I got a bit excited when "complimentary breakfast" was mentioned on check in, but it is free for a reason!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, April 7, 2013
Dear Guest,

Thank you very much for your review of our motel.

You are correct that our prices rise by a little over 20% for the long weekend. We don't believe that this rise is too extravagant and during Easter we are booked out almost 2 months before.

I am sorry that we didn't exceed your expectations for our complimentary breakfast. Please see my response to the review below. Over Easter we were open every morning for breakfast and we made over 150 complimentary breakfasts. (That's over 30 home-baked loaves of bread!) We are now offering an option of home-made toast or 3 different choices of cereal to all our guests. I hope this will give our guests a better feeling of value.

I look forward to welcome you again next year or before.

Kind Regards,
Ubik Freeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, United Kingdom
Level 6 Contributor
165 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 31, 2013

We stayed here for 4 nights in an executive room with sea view which you can just about see the sea, the room was quite spacious and a good bathroom we got offered the complimentary breakfast which turned out to be tea and toast a bit mean considering what you are paying a night it is a bit pricey but it is in a good location for walking to center so cant have it all ways.

They had just started there new dinner menu which turned out to be very good so we ate there on 3 of the nights (have done separate review) all in all enjoyed our stay.

Merc

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merc43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, April 7, 2013
Dear Guest,

Thank you for review of our motel.

Your review is very positive except regarding our complimentary light breakfast. I am sorry that the free breakfast didn't meet your expectations.

We wanted to give all our guests some breakfast as an extra service. After much thought we came up with our "light breakfast". This consists of home-made bread, delicious locally made preserves and a refillable cup of locally roasted coffee.

Mostly the complimentary breakfasts have been a success and many of our guests are very happy to receive this for free and find the quality very good. It has also given the motel a warm atmosphere as people share breakfast together. Unfortunately, some guests do not see the value in it and regard it as "tea and toast" or "toast and jam". I can sympathise with this attitude and would like to make a change. From now on we are giving all guests the option of our home-made toast or 3 different choices of cereal. I look forward to any feedback in regard to this change.

You have also noted the high quality of the dinner meals in our restaurant and we are very thankful for your positive review.

I hope you enjoy the remainder of your travels.

Warm Regards,
Ubik Freeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narooma, Australia
Level 4 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 25, 2013

We had a basic queen room for 2 which was clean & very comfortable & suited our needs for quiet overnight accommodation. We were able to park in front of our room which, however, was perhaps a little pricey ($122.55 with Senior's discount) in comparison to other similar motels we stayed in during our holiday. The motel has a good BYO restaurant that serves really good food at very reasonable prices. Try the ribs - really great. My wife had the vegetable stack & thoroughly enjoyed it. The motel is a short walk to some pubs at the waterfront but is a little further to the shopping centre.

Room Tip: Ask for seniors rate, if appropriate.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, April 7, 2013
Dear Guest,

Thank you for the feedback. I notice you have rated us 5 out of 5 for rooms, cleanliness and sleep quality.

I am very glad you had such a positive experience in our new restaurant. We are working very hard to provide a wide range of quality meals for our guests.

We are very interested in the value we provide to our guests. We are always working on providing the highest possible quality in our services. In Albany, there are only 2 motels located in the central district and our prices are consistently the lowest.

I look forward to welcoming you again soon.

Kind Regards,
Ubik Freeman
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2013

Booked a king spa suite. Upon arriving late, I was pleasantly surprised with how easy the booking in system worked. The room was spacious and clean and having travelled all day the in house movies and the comfy bed was just what we needed. We received a free breaky voucher which i enjoyed and hubby upgraded to the cooked breakfast. After touring all day we then decided to try the motel's restaurant Charlottes. What a pleasant surprise!! The meal was excellent especially the seafood platter for two. Top quality!
Overall this was a lovely holiday long weekend, staff so friendly and beautiful meals. One complaint only would be a better quality shampoo , conditioner and soaps provided in the king spa suite. Working in the skincare industry this is something I always look for and appreciate.
We will be back. .

Room Tip: king spa suite
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ggmink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, March 11, 2013
Dear Guest,

Thank you for your review.

We are very happy with all the positive feedback we are getting about our new restaurant. We believe it makes a big difference to your overall experience of your accommodation to have a good place to dine.

I understand that the quality of bathroom amenities is very important. We use the Kudo Spa range in our upper level rooms. I had thought that the quality of this range was quite high but given your feedback I will review this further. (You can view the range here on the web: www.conceptamenities.com/category/classic/kudos-spa/ )

I look forward to welcoming you back to our motel soon.

Kind Regards,
Ubik Freeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2013

my husband and i went for a weekend, we stayed in king spa suite, was nice an clean, thats bout as good as it got, for one no shampoo and contidtioner in bathroom but 3 different body washes, dripping shower which was fixed the next day, the tv signal went out both nights at same time an there is no dvd player and no one on site to fix we waited till nearly 10pm to get fixed. we had no sleep first night as people partyed all night, second night the room next to us partyed all night walking slaming doors, taking all night loudly we ask to be quiet the shut up for 1 hr then started again, they say you can ring security but that doesnt stop it as they just be quiet for a little while and you feel its not your job to dob on everybody thats a mangers job to be onto this.
on there web site they have pictures of buffet breakfast but this is not the case, they gave us a voudher for tea and tast, i went down the first morning thinking maybe they ll have juice, hot chocolate or sumthing as we dont drink tea or coffee, my suprise they just have brewed coffee, and tea. not even a jug of water, i was seated and the restraunt had bout 6 couples half already had breakfast, i waited 1/2 an hr for 2 small piece of toast, to little hard bits of butter that i couldnt spread and 2 little jams... i was not impressed. looked at menu 10 for a bowl of museli with fruit how outragous. will never go back.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jacinda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, Manager at Best Western Albany Motel & Apartments, responded to this review, March 11, 2013
Dear Guest,

Firstly, let me start by apologising that your stay with us did not meet your expectations.

It is never good to receive such a negative review, however I try to look at it as a privileged to be given such a clear opportunity to make sure we are doing the best we can to serve our guests.

I can not address all the points you raise in your review but I would like to address some of them.

Not having the correct amenities in your bathroom can be frustrating and I will make sure that we double check these details in future. We do not have a DVD player in this room but we do have 2 free movie channels which run 24 hours a day with the latest movies.

We have just started giving free light breakfasts to all our guests. This includes our own freshly baked bread with quality locally made preserves and bottomless tea and coffee. The coffee is a single origin and locally roasted. We also have a full range of breakfasts which are all made to order. Our natural muesli with yoghurt and fresh fruit is $10 as you have stated.

Thank you for rating us 4/5 for the room, location and cleanliness. I am glad that even when we fail to meet your expectations we are still able to excel in these areas.

All our best for the rest of your travels.

Warm Regards,
Ubik Freeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Albany Motel & Apartments

Property: Best Western Albany Motel & Apartments
Address: 41 Frederick St, Albany, Western Australia 6330, Australia
Location: Australia > Western Australia > Albany
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Albany Motel & Apartments 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
The Best Western Albany Motel & Apartments is located in the centre of Albany, a scenic coastal regional town 400km south of Perth in the Great Southern of WA. This Albany accommodation features 3.5 star AAA-rated rooms which cater for families, couples and the business travelers alike. It boasts of being the only motel situated in town with rooms on the top level and apartments with views overlooking the Princess Royal Harbour and beyond. ... more   less 
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