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Best Western Albany Motel & Apartments
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Reviews (354)
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All reviewsbalcony roomgreat locationclose walkthe main streetwithin walking distancelocal eateriesstaff at receptionmini baryork streetserviced dailyground floorwould stay againanzac centrecentral locationbusiness tripfree wifian upgrade
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283 - 288 of 354 reviews
Reviewed September 17, 2012 via mobile

We had two nights here and the rooms are adequate and clean. Jan was lovely and very helpful and gave us great advice where to visit and eat. The location is excellent as the CBD is 100m away and plenty of pubs and cafes to choose from.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
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2  Thank SteveG2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this reviewResponded October 22, 2012

Dear Guest,

Thank you for your review of our motel. I appreciate you taking the time to share your experience.

You have highlighted the 2 areas which are most important to us. Cleanliness and Customer Service, both of which I can attribute to our hard working staff.

It is a pleasure to be able to assist our guests when they are travelling. We aim to offer good quality local information tailored to the needs of our guests.

I look forward to welcoming you again in the future.

Warm Regards,
Ubik.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012 via mobile

As Per as per a lot of motels in Albany the building is quite old, but it is being renovated room by room. I have stayed here 6 times this year & each time a different room. Some better than others, but I always chase the cheapest price at the motel. Good value for clean rooms with good showers. The location is one block from the main street & 2 blocks from the new Entertainment Centre.

  • Stayed: August 2012
    • Value
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    • Rooms
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    • Service
4  Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this reviewResponded August 16, 2012

Dear Guest,

Thank you for taking the time to review our motel. It is always very good to get a warm review from a regular guest. I am glad you highlighted our showers, they are strong and hot. These are so important to us all but often overlooked in the assessment of a motel.

We are continuing our refurbishment room by room and hope to continue to fulfil your needs.

I look forward to welcoming you again soon.

Kind Regards,
Ubik Freeman.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2012

Stayed here with a mate for one night, in a two room suite. I gather the room we were in was one of those yet to be renovated, because it seemed pretty average - I guess what I'd expect from a local motel, but I wouldn't call it 3 1/2 star as advertised on the website (and the price wasn't exactly cheap). Never the less, it was clean at least.

The 2nd bedroom seemed like it was missing powerpoints (or at least they were hidden behind the bed, where you couldn't get to them), so if you have a laptop or phone you'd like to charge, you'll have to leave those in the other room. For a modern traveller, this is somewhat annoying ... there is also just one TV, in the main room. I guess the two room suite is meant for a family with young children rather than two mates sharing the suite.

Short walk to some nice local restaurants and pubs, and parking was free.

  • Stayed: July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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2  Thank Andypf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this reviewResponded July 28, 2012

Dear Guest,

Thank you for your detailed review of our two bedroom suite. You are correct that this room has yet to be fully renovated. We are working hard to finish our renovation program by the end of this year.

We care greatly about the value of our accommodation to our guests. As well as our prime location in town which you have noted, we also offer many facilities and services with no added cost, such as, free high speed WIFI, digital large screen TVs and in-house movies. Added to this are our meticulously clean rooms and well trained customer service staff.

I like your point regarding the powerpoints in the second room. You are right that for modern travel this is becoming much more important. I will review the powerpoints in these rooms and make this a priority when we renovate this room later this year. I will also review getting another television in the second room as I think this is a good idea as well.

Kind Regards,
Ubik Freeman.

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Reviewed July 18, 2012

Recently our extended family stayed one night in a refurbished 3 bedroom apartment at the Best Western in Albany. Great apartment - spacious and well appointed, especially as we had two couples and two teenagers in tow. Central location within walking distance of some good dining and pub options in Alabny. We all wished we had booked for a second night and would certainly stay there again. Scruffer 2.

  • Stayed: July 2012, traveled with family
    • Value
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2  Thank casahonky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this reviewResponded July 22, 2012

Dear Guest,

Thank you for your review of our newly renovated 3 bedroom apartment. It has been very exciting for us to give this very popular apartment a new and modern upgrade. A couple of guests mentioned that the fridge was a little loud so we have replaced this with a new unit as well.

We have been working on renovations throughout the motel and will have done every room by the end of the year.

We hope to welcome you again soon.

Kind Regards,
Ubik Freeman.

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Reviewed June 29, 2012 via mobile

We stayed here only one night as we arrived at 11pm. The rooms are ok very basic and at least pretty clean.bathroom was very old but refreshed and clean. Wouldn't stay long term if you like comfort and a bit of luxury. They do have two inhouse movie channels for free which we thought was good.

  • Stayed: June 2012
    • Value
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Thank MRBAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

Dear Guest,

Thank you for your review of our motel. Cleanliness is of the highest priority to us and I am happy we can keep these standard high for all our guests. I am also glad that you were able to use our late check-in service and free in-house movie channels.

We have an extensive refurbishment program for all the rooms in our motel. The bathrooms in our ground floor rooms are yet to be done. We have completed 60% of the motel rooms and will be finishing the program by the end of the year.

We hope you enjoyed your stay and we look forward to welcoming you again.

Kind Regards,
Ubik Freeman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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