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Blazing Stump Motel and Suites
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Reviews (320)
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All reviewspub next doorcomfort innkids playgroundbreakfast roomwe stayed in a two bedroommain roadlarge bathroomordered room serviceeasy accesscomfortable bedsquiet locationair conditionerstay there againfree wifigreat place to staystayed one nightshort walk
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Reviewed May 12, 2013

Comfort Inn rooms were stylish and comfortable and breakfast room was enjoyable and well stocked. The gym was a welcome surprise after a long drive. But forget a meal at the pub next door. Go somewhere else unless you enjoy burnt steaks with a charcol coating and raw vegetables served up. Meal was just YUK!

Room Tip: Room away from the road - lots of traffic noise from the highway
  • Stayed: May 2013, traveled with family
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Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CellinaL, General Manager at Blazing Stump Motel and Suites, responded to this reviewResponded May 12, 2013

Dear Cheryl W

Thank you for taking the time to post a review of our accommodation we are pleased you found the rooms to be "stylish and comfortable" and the breakfast "enjoyable and well stocked".

As the adjacent hotel is a separately owned and operated business, we are unable to comment on your meal, but will certainly pass on your comments for their consideration.

We look forward to being of assistance during your next trip to Albury Wodonga.

Sincerely

Darran and Cellina Little
General Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013 via mobile

Stayed in the honeymoon suite after our wedding!! Amazing. The spa was so great to hop into after a long day. And it is massive - you could swim in it!!! The bed was super comfy. They allowed us an early check in to drop our belongings off before the wedding. Great room - no noise from anywhere in the facility. Perfect end to our wedding day!!

  • Stayed: April 2013
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Thank Megals88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CellinaL, General Manager at Blazing Stump Motel and Suites, responded to this reviewResponded May 12, 2013

Dear Megals88

With so much time and effort going in to arranging your perfect day, we are so pleased to hear that the honeymoon suite was "perfect" and "amazing" and that you were able to really relax and enjoy your wedding night. It was our absolute pleasure to assist with an early arrival to leave your belongings for the next day.

Congratulations on your recent nuptial's, we look forward to assisting you on your anniversaries.

Sincerely

Darran and Cellina Little
General Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

The whole complex is well maintained and in a great location. Room was very clean and decorated, very modern, Quiet no highway noise. Recommend to all, am returning for a Second visit. All facilities are close by and has gym, swimming pool. Meals available next door

  • Stayed: April 2013, traveled on business
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Thank Daryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CellinaL, General Manager at Blazing Stump Motel and Suites, responded to this reviewResponded April 24, 2013

Thank you Daryl H for taking the time to review our motel. It is wonderful to hear of your positive experience during your stay to the point of returning to Comfort Inn & Suites Blazing Stump on your next trip to Albury-Wodonga.

We have been managing the property for our wonderful owners for the past 7.5 years and during this time have not stopped upgrading and refurbishing. It is very humbling when we receive reviews, especially positive ones, as we can then tell how we are progressing towards our goal of complete guest satisfaction.

Thank you and we look forward to welcoming you back.

Darran and Cellina Little
General Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

We stay here a couple of times every year, and find the rooms to be very clean and comfortable with plenty of towels provided. We always ask to be well back from the highway, so it is always lovely and quiet. Food and service at the newly renovated Blazing Stump hotel next to the rooms is always excellent, and very convenient. We were charged from some items from the mini bar which we did not use, which was rectified on settlement, but just watch out for this. Otherwise, we are very happy and will continue to stay.

Room Tip: Ask for a room well back from the highway to ensure a quiet restful stay.
  • Stayed: April 2013, traveled on business
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Thank seascape8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CellinaL, General Manager at Blazing Stump Motel and Suites, responded to this reviewResponded April 21, 2013

Thank you Seascape8 for your review, it was a pleasure to accommodate you and are pleased that your stay was 'Clean and Comfortable' and your preferred choice when staying in Wodonga. We acknowledge that this is the first time your account has had an error and sincerely thank you for allowing us the opportunity to revisit your mini bar at the time of your departure and correct any errors.

We look forward to welcoming you again soon.

Darran and Cellina Little
General Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

The room was lovely and comfortable with wheelchair access at the door it was unfortunate that we received a bill for missing items in the Mini bar later when I saw them in the mini bar the morning we left when I took my personal food out of the fridge. Leaves a real bad taste in your mouth and when you go the trouble to ring them and question it and you are told "we trust our staff" but obviously not their customers and their staff are not capable of making a mistake.

  • Stayed: April 2013, traveled on business
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Thank j M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CellinaL, General Manager at Blazing Stump Motel and Suites, responded to this reviewResponded April 20, 2013

It is wonderful to hear that you enjoyed your stay with us and found everything to be 'lovely and comfortable'.

It is important for us to be able to have a positive working relationship with our team as this is how we are able to provide consistent high standards of service to our guests and the reason we are the number one choice on TripAdvisor for accommodation in Wodonga.

Every guest suite is checked and reported daily by our supervisor including mini bar contents. We attempt to keep the costs of the mini bar down to a nominal amount however growing statistics of mini bar theft (85% of people believe it acceptable to not pay for mini bar items used) does mean that we are thorough with our daily checks to ensure future guests are provided with a full suite of services.

Upon your telephone call to us, we thoroughly investigated your dispute and found that all mini bar items were checked the day of your arrival where the mini bar was found to be complete against our checklist of items, upon the same procedure immediately after your departure four items were found to be missing and were restocked to provide a full mini bar service to future guests. As part of our terms and conditions upon which you signed on arrival, you have agreed to these charges.

For future guests - all guests have the opportunity to make use of the mini bar removal service which can be requested before or upon your arrival should you not wish for these items to be included in your suite.

It saddens me that you seem to have rated your stay based on the mini bar charges and not the overall picture, however we do thank you for taking the time to provide us with a review that may be useful to future guests.

Sincerely

Cellina Little
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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