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“Dissatisfied”

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BIG4 Borderland Holiday Park
Certificate of Excellence
Reviewed October 3, 2012

We were disappointed with this park, never complained about a park before but thought that being a Big4 park we assume because we are paying top dollar less our discount???? we are getting quality for our bucks. Not so here. Amenities were disgusting and dirty, cobwebs around the amentity block, grounds not up to scratch and permanent residents in rundown vans and buses. Not the Big4 we know.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
2  Thank Sheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded January 15, 2013

We are very sorry to hear that you were dissatisfied with our park. As new managers since July we have been working hard to upgrade the park, but it all takes time. In Novemeber, we totally refurbished the amenities block, new paint, new doors, new vanity and got rid of the cobwebs.
We also got rid of the previous cleaners, who we found were not performing to an acceptable standard. We have also increased the cleaners from 2 to 4, and the new ones are doing a great job.
We have also worked hard to improve the grounds and we now receive lots of compliments, which is rewarding.
Again, we regret that you did not enjoy your visit. If you should choose to revisit us, let us know who you are, and we will extend a special welcome and make sure you are looked after.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 - 83 of 83 reviews

Reviewed March 31, 2012

We just left the park this morning to continue to melbourne. We stayed at the family unit. We were happy with the unit, nice and clean.nothingto complain about since we paid only $100 a night and we stayed only one night to break up our trip from Sydney to melbourne.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
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    • Service
Review collected in partnership with Quickbeds.com
2  Thank MIricah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

We stayed in a deluxe family cabin which can accommodate 2 adults in the main bedroom and 4 children in the second. Everything was clean and modern. There is a very nice pool in the park.

  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank Janulik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BIG4 Borderland Holiday Park

Address: 65 McKoy St, Wodonga, Victoria 3690, Australia
Location: Australia > Victoria > Wodonga
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Wodonga
Price Range: $53 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BIG4 Borderland Holiday Park 3*
Number of rooms: 25
Official Description (provided by the hotel):
BIG4 Borderland Wodonga is just 3km from Wodonga town centre and three hours from Melbourne and now featuring an inflatable trampoline! Borderland BIG4 Wodonga is perfect for exploring local historic towns, wineries and Lake Hume. With a choice of comfortable cabin accommodation, and affordable powered sites for caravans, motorhomes and camping. This family friendly park is ideal for your Albury-Wodonga Sporting weekend at Wodonga Sports and Leisure Centre 5 mins down the road. Or keep the kids entertained over the holidays in the Swimming Pool, Games Room, TV room or on the inflatable trampoline! Ask at our friendly reception staff for our highly commended Drive Itineraries. From food and wine lovers to history buffs, we have something for you. We look forward to welcoming you to BIG4 Borderland Wodonga. ... more   less 
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