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“Friendliest, most helpful staff. Great value for money.”

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Quality Inn & Suites Knox
Ranked #2 of 3 Hotels in Wantirna
Melbourne, Victoria, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Friendliest, most helpful staff. Great value for money.”
Reviewed July 17, 2013

I do lots of travelling around the country for business and pleasure. What I really enjoy is staying in places where the staff really make you feel at home. Staying at Quest Knox over the past six days with my family was such a fabulous experience. Not sterile and impersonal, but warm and friendly.

The staff couldn't be more friendlier and helpful, in particular the front reception staff and the restaurant staff. Best steaks I've eaten. Tender, tasty and juicy.

The room, a 2 bedder, was clean and tidy, and serviced daily. The "kids" (15 & 17) loved being next to the gym neighbouring the property.

We met other really nice families and business people in the common meeting area, and even played pool (don't play for money against your kids - they'll win!!) in the meeting area.

I was here for a conference in the area, and, being the school holidays, the kids stayed with us.

I would thoroughly recommend this place for friendly, welcoming staff, great location, and clean and tidy rooms.

I'm surprised at the previous negative review. Certainly not my experience nor that of other guests we bumped into.

Thoroughly recommend this place and its staff!!

Room Tip: If you want to be close to the activities (bar, restaurant, pool table, meeting areas, etc), choose...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ange M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcaine, General Manager at Quality Inn & Suites Knox, responded to this review, August 4, 2013
I am glad you and your family enjoyed your stay. We aim to please.
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Melbourne, Australia
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 15, 2013

For a hotel that rates themselves as 4 star I have to be brutal in an effort to highlight a complete disregard for guest hygiene. Not all Quest apartments are the same and this establishment is at the end of its life cycle; it urgently requires a revamp.

A fully kitted kitchen is not an electric hot plate and a microwave, no matter how you spin it. The bathroom is likened to ones in a housing commission flat and you require an engineering degree to circumvent the tv unit ensemble.

But it is the hygiene that really gets my goat as my family stayed in a two bedroom while our house was being repaired for a cost of $300 a night. Moved rooms after a few nights as the smell of smoke was too much for the children.

See photos for all of the following. The bathroom needs a complete clean, there was a biology experiment going on in there. The microwave was disgusting! Food stains splattered internally. How did they let this happen! The hot plate had burn marks clearly as a result of years of spills and is plain to see, a simple scrub could have fixed this (-just lazy). Ripped carpets, dirty curtains, hair straightener burns on furniture, dirt on the lounge suits, stains throughout the carpet, sticky bedside table tops (is this what I think it is?) The bathroom fan was so noisy that phone conversations had to cease until it was switched off.

Advertising an associating pool is completely fraudulent, a $10 charge at Goodlife pool next door is not an association. In house are DVDs at reception - not in house. Foxtel included? yeah right - 3 extra channels, two of which are sport. Broadband internet? You would not know it, where?

Checking in at 2pm means checking in at 2pm, not 'wait, your room is still being cleaned', check in was more 3pm.

Windows have a permanent inch gap in them allowing the bedrooms to freeze. Compendium is as old as the hills with nearby restaurants that I know have been closed for years.

I have stayed in many hotels over the years and have made some reviews, some good places, some places that needed improving, but I have never stayed in a place and commenced further actions towards complaining directly to an authority. Until now.

Room Tip: Check the place out in the flesh if you have to stay there.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank polymath2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcaine, Manager at Quality Inn & Suites Knox, responded to this review, July 17, 2013
I read your review today and it was sad to hear about your recent stay. As the new owner I appreciate all feedback. It was disappointing to see the photos of the room and I will address these issues with my staff. We will be having a major refurbishment shortly and trust that all guests that stay at our establishment will experience a positive and rewarding stay.
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Travelers are raving about these Wantirna hotels

Brisbane, Australia
Level 5 Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 1, 2013

Just nice...Good Food at the Restaurant...Good Service..Ample Car Parking,,,Fast Internet Connection in the room...Nice Buffet Breakfast included with Room Rent...Ideal for someone going to an area around Bayswater...Would definitely like to go back and stay there again...Clean Rooms are a Bonus...Nice selection of amenities...

Room Tip: Rooms adjacent to the restaurant are good...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank superbtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcaine, Manager at Quality Inn & Suites Knox, responded to this review, March 25, 2014
I am glad your visit to Quest Knox lived up to your expectations. We are trying hard to cater for all the guest's needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 30, 2013

Fantastic service, great people and an absolutely fantastic stay. Once you eat in the restaurant you will never want to leave. An absolute credit to all the staff and management. Once you have managed to pull yourself away from the amazing menu the gym is very handy and very well equipped

  • Stayed July 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhjtevbitc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcaine, Owner at Quality Inn & Suites Knox, responded to this review, July 17, 2013
I am glad you enjoyed the food. Our new two new chefs can satisfy all tastebuds.
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Newcastle, Australia
1 review
Reviewed June 26, 2013

I have been staying regularly at quest knox and the food was quiet average. yes the rooms are again, but quiet comfy and very spacious.
The reason for returning is the fabulous staff... from the management team who come greet you in the restaurant or reception when they pass, to the friendly reception welcome every visit.
The bar staff also make u feel like ur at home dining and love nothing more than chatting like old friends
the food is now of the high standard u expect when eating out and the menu selection will fit most peoples choice
all in all a place to look forward to returning to see my friends and share some laughs
:) well done

Room Tip: Ask for the spa rooms
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  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank tony j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2013

Have been staying at Quest Knox for a week per month for the last 6-months.
Originally chose to stay here as its located near clients I need to visit as part of my job and as there is an excellent Gym located right next door which the Hotel can organize part time membership to.
Have been returning due to the friendliness and all round helpfulness of the staff.
The rooms are well appointed for business travelers, and the attitude of the staff is excellent.
Nothing is too much trouble, from stocking my favorite tipple at the bar, to posting mail for me out of hours.

The quality of the food in the restaurant has improved a lot. Breakfast was a massive let down in the past, but the new kitchen staff have lifted their game and happily prepare meals to your liking,

Now that the meals have improved so much, would recommend this hotel to anyone, it is well suited to business travelers.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
1 Thank Phill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 22, 2013

We stayed at the Quest Knox as part of a wedding party that attended a wedding in the near by Dandenong's. The rooms were a very generous size. The fittings were starting to show their age but still did the job. The staff were very helpful and the arrangement of a coach for the wedding guests was very helpful.

I wouldn't stay here as a first choice but would suggest it as a safe bet for a hotel venue if you were looking to host a wedding out of town to save your guests a +$100 taxi ride back to the CBD.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee_thal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Knox

Property: Quality Inn & Suites Knox
Address: 137 Mountain Hwy, Wantirna, Victoria 3152, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Wantirna
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wantirna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Inn & Suites Knox 4*
Number of rooms: 52
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Also Known As:
Quality Inn & Suites Knox Wantirna, Victoria, Australia

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