I was extremely disappointed with my stay at the Quest Knox last night. I've traveled around Australia and numerous other countries and never had a bad experience with Quest until now...
My father and I had a studio apartment booked which had a double and single bed. Check-in was a very slow process and we were charged a large security deposit (without our knowledge).
All the other rooms had been booked out to guests of a wedding party (again we weren't warned of this). They kept the bar at the restaurant open until after 2am so we had the pleasure of noisy, drunk people sitting in the outside alfresco area keeping us awake until after 3am (and knocking on every door just for fun). When we made a complaint this morning, there was no apology at all from Hotel Staff.
To top it off, my "single bed" was a fold-out sofa bed which they had already made up when we arrived. I had a terrible night sleep finding the bed EXTREMELY uncomfortable. I only discovered the next morning after removing all the sheets that the hotel staff had FORGOTTEN to put a mattress on it and I was sleeping only on the springs!! Very unprofessional....
The entire complex was very dated (although there had been some refurbishments to the interior), and our apartment was small and looked nothing like the photos (as you will see from those that I took).
After this experience I have lost all confidence in Quest, and would certainly NEVER stay at Quest Knox again... You would be better off in the caravan park down the road!!!
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- Also Known As:
- Quality Inn & Suites Knox Wantirna, Victoria, Australia