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“Beware the heavey sales pitch”

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Wyndham Resort Torquay
Ranked #3 of 5 Hotels in Torquay
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Beware the heavey sales pitch”
1 of 5 bubbles Reviewed October 28, 2012

We stayed at this resort and were encouraged with a $100 voucher to listen to a sales pitch for wyndham resorts time share, after 2 hours of discussion, we held steadfast with our no! We were subject to 2 passive aggressive sales man, I felt completely bullied, it totally ruined our stay, contemplating contacting a current affair

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sharethexperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, October 31, 2012
Dear Sharetheexperience,

Thank-you for the feedback from your stay here at Wyndham Torquay, I am disappointed to hear that the Worldmark Sales presentation was a negative experience in what would otherwise have been an enjoyable holiday. I apologise for the presentation running over time and if it came across as a hard sales pitch; it is not intended to be and your feedback has been passed on to the sales manager. For attending the presentation you did receive a $100 voucher and I do hope you managed to put this to good use whilst at the resort.

Rind Regards
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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  • French first
  • German first
  • Spanish first
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 8, 2012

This resort looks amazing and is in great location however is very over priced. We had a one bedroom apartment for $200 a night for 5 nights there was no hotel cleaning for this price and if we wanted our room cleaned they were going to charge us $67 extra. Buffet breakfast is lean and all hot food was cold! U can get a $100 voucher by attending a seminar about the hotel chain we were told it will go for 90 min it really went for 2 and a half hours were they wanted my husband and I to commit on the spot to spending $3500 for cheaper holidays. Overall the staff are nice

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paige2340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, October 11, 2012
Dear Paige2340,

I am very disappointed to hear that you did not enjoy for holiday here at the Resort. Jessica discussed all these issues with you at the Resort and all feedback has made its way to our Management Team as promised. I believe there was a breakdown in communication in regards to your reservation, and unfortunately the discounted rate you booked on does not include a daily service. At Wyndham we try to reduce our carbon footprint by servicing rooms by request only at no extra charge and I understand Jessica did offer this service as compensation for the misunderstanding.

I hope we can make up this poor experience in the future and I do recommend you contact myself direct at the Resort if you would like to discuss it further.
Kind Regards
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 6, 2012

We stayed here 5-7th October 2012.

I booked an apartment (number 325) which I understand is privately owned but is part of the Wyndham resort. I was nervous because I wasn't sure what it would be like. When we walked in the door we were surprised at how gorgeous it was. 1 bedroomed apartment with kitchenette/dining room, lounge area and massive balcony overlooking the ocean! Spotless and very well decorated, we were impressed.
We ate dinner that night at the restaurant overlooking the ocean I imagine the view would be amazing during the day! The food was out of this world! It was presented beautifully and tasted gorgeous!

the next day we walked in to town and had breakfast in a little cafe. there are lots to choose from and the walk only takes about 20 minutes. The second night we walked a bit further to Bell Street and had dinner there. The food was good there but not as good as the restaurant at the resort!!

Will definitely be back when the weather is warmer. The only downer was that because it was cold, all the children were using the heated lap pool. This would have been fine except their parents were not keeping them in one lane they were letting them take over the entire pool. It is a lap pool so I think someone should have been there to make sure the children stayed in one half so others could use the pool.

All in all a great weekend :)

Room Tip: I haven't seen the other rooms but the apartments are gorgeous!!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chloemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, October 11, 2012
Dear Chloemac,

Thank-you for the great feedback about your experience while staying at the resort. Our Ocean facing apartments are to die for and take advantage of the great Resort location. You are correct the view from Latitude 38 Restaurant at breakfast or during the day is simply amazing, no other Resort in Torquay can deliver such breath taking ocean views.
Recently our chefs have been working hard at creating a new menu and have captured what the local surrounds has to offer.
We hope to soon you again.
Safe travels.
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed September 26, 2012

Family went there for a wedding, right from the start the staff were difficult, did not tell us availability of rooms,mixed up our receipts, lunch order did not come as they had forgotten it although there was only one other table of guests in there. The rooms were not serviced although the price is the same for both nights, the evening meal menu had no prices on it, the steaks were mixed up and the waitress said she forgot which was which so we had to work it out, breakfast was expensive and not very good. Wedding was at 3:30 and guests were not allowed into rooms prior to 3:00 even though rooms were empty, Over all very disapointing.

Room Tip: Don't book directly, we did better through an agent and got better rooms that the others who boo...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, September 28, 2012
Dear Carole P,
Thanks for your feedback and review of the Resort. When speaking with the bride and groom at check out we received excellent feedback. This is why I am very disappointed to hear your family did not enjoy your visit. Your comments about service in the restaurant are being taken very seriously and will be dealt with by our Food and Beverage Manager.
In regards to housekeeping at the Resort; we have a Wyndham Green Program in place meaning we do not service rooms daily in order to reduce our impact on the environment. In saying this housekeeping will service your room by request if required at no extra cost. Check-in time at the Resort is 3pm, unfortunately we cannot guarantee early check-in, but if the room is vacant and clean then all guests are welcome to check-in. When events such as these are held at the resort housekeeping prioritise these rooms; when rooms are occupied the previous night this can mean a longer wait for some guests unfortunately.
If you wish to discuss any of these issues further please do not hesitate to contact the resort directly.
Kind Regards
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

There was so much to do at this hotel that we were there for 24 hours before we realised we hadn't hit the beach.
They have an indoor lap pool, a large outdoor pool and good-sized outdoor spa.
There is also a day spa.
The main restaurant has amazing views of the beach, which is just across the road, and there is an upmarket restaurant also.
The beach opposite is lovely with clear water and fine sand. There are also plenty of surf beaches nearby, and a family beach called "cosy corner".

Room Tip: Ask for a room overlooking the pool. Also the ones on a higher level have a balcony which gives you...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank italianlavender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, September 28, 2012
Dear italianlavender,
Thanks for the kind comments about the Resort and Torquay as it is a lovely place to visit especially when the weather (touch wood) is starting to warm up. I hope to see again very soon and enjoying the Resort to the full.
Kind Regards
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 22, 2012

Had a relaxing weekend away at the Wyndham Resort. The staff were professional, the rooms spotless and the facilities fantastic. I couldn't fault my stay here, despite being a little chilly we managed to keep warm in the outdoor heated spa!

Keep up the great work!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ange78_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, September 26, 2012
Dear Ange78_12

It's great to hear positive feedback about our staff as I know they work extremely hard and have great passion for what they do. It is much appreciated I will personally pass on the feedback to our team.
As the weather starts to warm up I hope we all see you again soon, Torquay is a great please to visit any time of the year but is definitely most popular over the summer period.

Kind Regards
Edwin Erftemeyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 22, 2012 via mobile

This hotel is terrible. Do yourself a favour and head 2 mins up the road to The Sands. Poor service. Lounge area was like a cheap sports bar. Charged to park your car. Directions to our rooms was off hand and confusing. Frontline team member wearing a jacet 5 times too small for him, very unprofessional. Everything was just too...hard. Not worth it.

Stayed September 2012, traveled with friends
Helpful?
1 Thank thefirm02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin E, Guest Relations Manager at Wyndham Resort Torquay, responded to this review, September 26, 2012
Dear thefirm02,

Thank you for your review of the resort. It is with much regret that you did not enjoy your stay here at the Resort and found a couple of things frustrating during your stay. This feedback will be used to help better train our staff in regards to customer service and improve our check-in procedures.
Thanks again for your feedback.

Kind Regards
Edwin Erftemeyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Resort Torquay

Property: Wyndham Resort Torquay
Address: 100 The Esplanade, Torquay, Victoria 3228, Australia (Formerly Crowne Plaza Hotel Torquay)
Phone Number:
Location: Australia > Victoria > Torquay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Torquay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Resort Torquay 4*
Number of rooms: 71
Official Description (provided by the hotel):
Wyndham Resort Torquay, offers guests stylish and comfortable accommodation, showcasing sweeping views of the beautiful Zeally Bay Beach; located at the gateway to the Great Ocean Road. Torquay is home to the world famous Bells Beach and iconic surf brands including Quicksilver and Ripcurl. Immerse yourself in the epic surf culture of Victorians surf capital and begin your spectacular, Great Ocean Road adventure from the official starting point in Torquay. Wyndham Resorts luxury accommodation features quality hotel rooms and spacious one bedroom apartments, providing a private balcony or patio overlooking the swimming pool, stunning gardens or the magnificent ocean. The exceptional hotel facilities will be sure to complement your stay with us. The Resort features an impressive outdoor swimming pool and spa, fully equipped gym facilities and a full tennis court. During leisure time, a BBQ area, superb function venues and an outstanding restaurant and bar won’t fail to impress. Wyndham Resort Torquay, creates the perfect atmosphere for families and hopeless romantics to kick back and unwind. ... more   less 
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Also Known As:
Wyndham Resort Torquay Hotel Torquay
Crowne Plaza Torquay
Wyndham Resort Torquay Victoria

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