We booked a 2 bedroom apartment for the Weekend. On Friday night we returned back to accommodation to find that the access keys we were issued would not allow us access to the accomodation building. Luckily we had friends staying who could allow us access to the building. The keys would then not work on our room. We tried for 1/2 hour then phoned the out of hours no. Forthy Five minutes later the Manager arrived to give us entry to our apartment. Unfortunately the apartments are open to the weather and the weather was gail force winds and rain with temperature below 10 deg - we spent the whole time in this with 2 children. The Manager did make an attempt to compensate us - she left a complimentary breakfast the next day - unfortunately we had booked for 2 Adults and 2 Children - she left a breakfast for 1 (2 pieces of bread, a small cereal box and small orange juice) rather insulting - were we supposed to share! The accommodation itself is very dated and worn - well in need of a make over the kitchen bench in our apartment had holes in the laminate where it had worn through. The bathroom cupboards are falling apart along with the fittings in the bathroom. Our new access keys that we were given continually failed over the rest of our stay - when mentioning this to reception when checking out - the comments and attitude proved they were not interested in us - guess they had figured out we would not be returning.
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- Also Known As:
- Quest Windsor Greater Melbourne/Prahran