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“Needs a clean.” 3 of 5 bubbles
Review of Art Series - The Cullen

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Art Series - The Cullen
Ranked #1 of 2 Hotels in Prahran
Certificate of Excellence
Sydney, Australia
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Needs a clean.”
3 of 5 bubbles Reviewed March 22, 2014 via mobile

Great hotel in excellent location. We stayed here aftet stop off from Tasmania. Handy to Port. Very funky rooms of good size. Only let down was cleanliness. Lots of dust on the mirrors and toenails on the pedestal of the table. Very off putting.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 123Brett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 25, 2014
123Brett,

Thank you for your feedback on your recent stay at The Cullen.

My sincerest apologies for the cleanliness of the room, this is not the impression we want to leave on our guests.

I have spoken with our executive housekeeper about this and we will ensure more attention to dust is paid when servicing rooms.

Thank you again for your feedback.

Regards,

Ben
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,032 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Perth, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

We normally stay at the Rialto Intercontinental in the city but wanted to try something different.
The location was great, loads of shops, cafe's and restaurants at the doorstep and also close to 2 of the main gyms (Goodlife and Fitness First). The cafe/bar at the hotel was quite good too for cheap drinks or coffee.
We had a small suite with a balcony overlooking the main street, love having a balcony as you can open the doors and get some fresh air flowing in, unlike most of the larger hotel chains where the air is stale and your eyes get dry and red. Room was quite large and really funky with an artistic twist from Adam Cullen, a famous Australian artist (hence the name art series - the cullen).
The only downside was the bathrooms, very small and a bit transparent, if you turn the light on at night you will wake your partner (or just using the bathroom will wake your partner) as the walls are made of dimmed glass.
The price over the weekend was a bit steep as well, hard to justify for the value.

The bed was great, good quality mattress and large size, however it was a bit noisy on Fri and Sat night from the bars across the street.

You can rent scooters, bicycles and smart cars too straight from reception too which is quite fun.

In sum; great funky hotel in a vibrant location but a bit expensive.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 25, 2014
Hi Linda,

Glad to hear that you enjoyed your stay with us overall. Our beds are most certainly one of the main reasons people get a great nights sleep when they stay (you can also purchase them either from the hotel or the art series website).

While our bathrooms may not be to everyone's tastes I'm glad you enjoyed the overall space in the rooms.

I look forward to welcoming you back in the not to distant future.

Warm Regards,

Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

Staff most welcoming - suite just perfect & big beds SO comfy.
Love the location, around corner from all that Chapel Street offers + trams.
Couldn't get enough Dumplings.
Restaurant downstairs great menu - just missed TV for watching Aust Open Tennis whilst enjoying drinks & tapas.

Room Tip: Discover the amazing rooftop deck with city views. A hidden secret.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 25, 2014
Hi Lorraine,

After working for the hotel for over 12 months I still find it hard to not eat ALL the dumplings!!

Glad you enjoyed all the hotel had to offer including some of our secret spots!!

Hope to see you again!

Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 9, 2014 via mobile

Stayed for one night on labor day long weekend. Dropped my bags off early and parked my car underground as I was attending a wedding.

Reception staff were very friendly and provided prompt efficient service. I received a wakeup call at 11am on the day of check out which I did not ask for, however this did not detract from my overall impression, I understand these things sometimes happen.

Room was spacious and clean, and the minibar had a good selection of items at good prices.

When I made the boooking online there was an e'upgrade section at the end of the booking and I requested a late check out of 6pm as i was flying out late. I received this which was a fantastic help.

A big thanks to the Cullen Crew for making my stay more then enjoyable, and a huge thanks for the bottle of wine and the personalized welcome card, nice touch guys !!!

Will stay again next time I'm in town.

Stayed March 2014, traveled as a couple
Helpful?
Thank Tarky86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 25, 2014
Tarky86,

Wow! is certainly looks like you made the most of the Long weekend here!!

So happy that you enjoyed your time with us! I will ensure your comments get passed on to the team.

I look forward to welcoming you back soon!

Ben
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

We stayed for the 1st time and had a lovely room with our own private balcony. The only thing that let the room down was the cleanliness.

There were hairs on the couch and floor which was quite apparent. There were cobwebs on the inside of our balcony sliding door.

Otherwise, the room and the Art was awesome and of a high standard and the Service of the staff was great.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank STSurryHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
5 of 5 bubbles Reviewed March 5, 2014

Had a fab long weekend at The Cullen. Reasonably priced, very helpful friendly staff and a beautiful room. Not the greatest towels in the world, but thats me being slightly nit-picky. Highly recommended, will definitely be back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hesserino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 25, 2014
Hesserino,

So glad you enjoyed for stay with us over the long weekend. You will be glad to know that since your departure we have replaced all of our towels with brand new fluffy ones which are ore up to standard.

Can wait to have you back you you can give your verdict on them!!

All the best,

Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

Booked into this great hotel by our company travel agent for an overnight business trip. Room was of a very high standard, with kitchenette, mini bar and all the items found in a well spec'd hotel. Only downside was my room was facing a construction site, but that's not really something the Cullen has control over and I am sure construction will be completed soon. I will be recommending The Cullen for future business trips.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lathe_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Front Office Manager at Art Series - The Cullen, responded to this review, March 3, 2014
Hi Lathe_12,

Thanks so much for your comments. My apologies for the construction site but thank you for your understanding, unfortunately this is not something we can control.

I am glad that this did not taint your stay with us and I hope you got to raid the mini bar while you were here!

Regards,

Ben
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Series - The Cullen

Property: Art Series - The Cullen
Address: 164 Commercial Rd, Prahran, Stonnington, Victoria 3181, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Stonnington > Prahran
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Prahran
Price Range (Based on Average Rates): $
Hotel Class:5 star — Art Series - The Cullen 5*
Number of rooms: 119
Official Description (provided by the hotel):
Located in Prahran, Melbourne, The Cullen is inspired by Adam Cullen. Daring and unique, The Cullen features lashings of original artwork and prints by Australia’s most exciting contemporary artist, Adam Cullen.Sleep soundly in your Art Series Signature bed, then block out the morning or wake up to natural light and vibrant energy of Cullen works. Prepare breakfast using in room kitchenette facilities, spectacular views of Melbourne CBD, underground parking, state of the art gymnasium and two exciting restaurants ... more   less 
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Also Known As:
Art Series - The Cullen Hotel Melbourne
Art Series - The Cullen Greater Melbourne/Prahran

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