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“VERY poor service”

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Ashmont Motor Inn & Apartments
Ranked #5 of 11 Hotels in Port Fairy
Certificate of Excellence
Reviewed April 4, 2013

We booked two separate 'Deluxe spa rooms' on booking.com the day before arriving in Port Fairy. Upon arrival at Ashmont we were told that they only had one of the two rooms that we had booked available. The receptionist made no apology and instead blamed technology and the fact that people can now book on ipods and ipads and then expect a room (??how absurd). She also claimed that the technolocy did not exist for booking.com to effectively communicate with their booking system. Really? I wasn't born yesterday. Booking.com has since emailed me to apologise on Ashmonts behalf as they did not check their bookings properly. In addition to this, upon changing one of the bookings to a cheaper room the receptionist did not offer to charge us the lower price, we had to ask her to do this!

Once in the rooms.... Overpriced and outdated. The deluxe spa room had outdated, stained furniture, rusty bathroom fixtures and mouldy tiles and grout. I actually wanted a spa room specifically because we dont have a bath at home and I thought it would be nice to have one while on holiday. After rinsing the spa out with boiling hot water and filling it up I ended up hopping out as it felt too unclean (eg. previous guests pubic hairs around the sides of the spa bath). Also, my mother had to kill a cockroach in her bathroom.

One thing I have to mention is do not have a cup of tea: you will be charged $50 for the staff to wash your cup!!! According to their guest information booklet 'the rate paid for your room or apartment does NOT include the cost of staff washing your dirty dishes. A $50.00 surcharge will be added to your tariff if dirty dishes are left for the staff to clean". Well then what are the staff paid to do? It's certainly NOT to ensure that bookings are correct, it is not to provide friendly customer service or to clean bathrooms.

Such a shame that we carelessly booked here without checking other reviews. Anywhere else in Port Fairy would be a better place to stay.

  • Stayed: April 2013, traveled with family
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2  Thank ehc14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 - 135 of 167 reviews

Reviewed March 3, 2013 via mobile

Overpriced for the motel room. Very outdated decor for a 4 star motel. Apartments looked great, perhaps I should have taken more notice of the photos when booking. Very small couch for 2 ppl to relax and watch tv. Rooms needed a good airing.
Good points were it was close to town and clean, again not too impressed with the charge of $50 if u didn't do own dishes, I don't like the thought of not knowing if the person before us has done the dishes properly

  • Stayed: March 2013
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Thank cj1984cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

These apartments are getting tired and not up to the rating advertised. The bathroom fan was missing a cover , lamps with no light bulbs. . Floor coverings worn and could do with a good clean.Blinds are broken in couple of places. Location to the town is in good walking distance.

Stayed: January 2013, traveled as a couple
Thank mocandgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Let's start with the bad:
Terrible sound-proofing between rooms
Unfriendly staff
An item of sentimental clothing was accidentally left behind and the owners did nothing to help in locating or returning it
OVERPRICED!
Charged my credit card for the stay without my approval and before I had checked out

The good:
Location

We will never return

  • Stayed: December 2012
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3  Thank Kellie2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

This was a spacious spa room and we were comfortable and so was our bed.

However, I do resent the imposition of a $50 fee for washing up if you don't do it before you leave.

It is the responsibility of the management to ensure that all rooms are clean and that the utensils have been properly washed and germ and disease free. how can they know this if they do not do it themselves?

Also, with tariffs so high, you expect to be looked after, not the other way around!

wouldn't stay here at such an unfriendly place again.

  • Stayed: January 2012, traveled as a couple
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3  Thank asinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

This was a last minute booking for a party of 4 (2 adult couples). We booked the 2 bed apartment round the back with adjoining kitchen/dining room and lounge plus an outdoor private patio with table and chairs. Very modern, clean and safe. Flat screen TV's in each room, washing machine, microwave and cooking area....it was everything and more than we had expected from the end of our Great Ocean Road adventure! The owners were lovely and welcoming to us and helped with all of our questions. The rooms at the front may not be so modern (we took a peek as we went past) but the lofts and apartments at the back are lovely!!

Close enough to walk through town - just park up the car and soak up the Port Fairy vibe. Check out Rebeccas Cafe for brekky - fab food and good gluten free options.

Port Fairy....What a beautiful and happy part of the world.... Worth popping into "The Stump" next door for a steak dinner - a real step back in time and such friendly people. Will come back here one day!

Room Tip: The back loft apartments and the 2 bed apartment look to be newly refurbished.
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  • Stayed: November 2012, traveled with friends
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Thank Mimamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

A good comfortable motel, with spacious rooms, for an overnight stop.Manageress was an affable and interesting person. Next door to Caledonian Inn which will back charge meal costs to your room. Port Fairy is a very picturesque town and well worth a visit. ( If you are a golfer there is a great links course.)

Room Tip: Bottom floorroomsare an advantage.
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  • Stayed: November 2012, traveled as a couple
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Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashmont Motor Inn & Apartments

Address: 47 Bank St, Port Fairy, Victoria 3284, Australia
Location: Australia > Victoria > Port Fairy
Amenities:
Free Parking Kitchenette
Hotel Style:
#4 Romantic Hotel in Port Fairy
Price Range: $113 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ashmont Motor Inn & Apartments 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western Port Fairy
Port Fairy Best Western
Ashmont Motor Inn & Apartments Port Fairy, Victoria

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