We booked two separate 'Deluxe spa rooms' on booking.com the day before arriving in Port Fairy. Upon arrival at Ashmont we were told that they only had one of the two rooms that we had booked available. The receptionist made no apology and instead blamed technology and the fact that people can now book on ipods and ipads and then expect a room (??how absurd). She also claimed that the technolocy did not exist for booking.com to effectively communicate with their booking system. Really? I wasn't born yesterday. Booking.com has since emailed me to apologise on Ashmonts behalf as they did not check their bookings properly. In addition to this, upon changing one of the bookings to a cheaper room the receptionist did not offer to charge us the lower price, we had to ask her to do this!
Once in the rooms.... Overpriced and outdated. The deluxe spa room had outdated, stained furniture, rusty bathroom fixtures and mouldy tiles and grout. I actually wanted a spa room specifically because we dont have a bath at home and I thought it would be nice to have one while on holiday. After rinsing the spa out with boiling hot water and filling it up I ended up hopping out as it felt too unclean (eg. previous guests pubic hairs around the sides of the spa bath). Also, my mother had to kill a cockroach in her bathroom.
One thing I have to mention is do not have a cup of tea: you will be charged $50 for the staff to wash your cup!!! According to their guest information booklet 'the rate paid for your room or apartment does NOT include the cost of staff washing your dirty dishes. A $50.00 surcharge will be added to your tariff if dirty dishes are left for the staff to clean". Well then what are the staff paid to do? It's certainly NOT to ensure that bookings are correct, it is not to provide friendly customer service or to clean bathrooms.
Such a shame that we carelessly booked here without checking other reviews. Anywhere else in Port Fairy would be a better place to stay.
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- Also Known As:
- Best Western Port Fairy
- Port Fairy Best Western
- Ashmont Motor Inn & Apartments Port Fairy, Victoria