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“Expensive but great location”
Review of Mantra Lorne

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Mantra Lorne
Ranked #3 of 9 Hotels in Lorne
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Expensive but great location”
Reviewed April 14, 2013

We paid $235 for a 1 bedroom apartment. First room was on the ground floor with the bedroom next to a car park. Outdoor furniture was dirty. Staff kindly changed us to another room which was much nicer, but I was expecting more for the price. Only one towel each, no conditioner etc. great location in Lorne but way too expensive for what you got.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate2816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 29, 2013
Good morning Kate, Thank you for taking the time to post a review on Trip Advisor. Im sorry that we failed to meet your expectations in terms of value for money. Please contact me directly prior to your next stay as I would personally like to handle your booking. Kind regards, Clayton Thompson EAM
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Warragul, Australia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 12, 2013

Top property right on the beach. Roomy, clean,well furnished and equipped apartments. Comfortable beds. Friendly and very attentive staff in particular the maintenance manager (Robert). Complimentary soup in the afternoon. Lovely pool and spa. Plenty to do if you want. Have stayed and many places ant this is one of the best. Will come back !!!

Room Tip: Look for specials.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavel2341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 29, 2013
What a wonderful review! Thank you for taking the time to visit Trip Advisor and record the wonderful things about your stay. I will certainly pass on your positive feed back to Bob and the team. We look forward to welcoming you back to the resort. Kind regards, Clayton Thompson EAM.
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Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2013

I stayed for a night and I wish I hadn't.
The girl that checked me in was lovely and helpful but when I checked out the lady was horribly unhelpful, clearly in a bad mood and had no customer service skills.
The room itself was average but after an hour of being in there my partner and myself got very itchy, watery eyes and we both couldn't stop sneezing. All the night manager thought of doing was changing the bed sheets and clearly that wasn't the problem... The entire room was the problem! The only positive was that the location was great. Other than that I wouldn't recommend this hotel to absolutely no one. Very disappointed.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 29, 2013
Hello and thank you for your review. Can you please phone me on 03 5228 9703 to discuss? Kind regards, Clayton Thompson EAM
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Travelers are raving about these Lorne hotels

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2013 via mobile

We had a beachfront 2 bedroom apartment. The second room was connected by a dirty hall and both rooms had heavy auto closing doors we had to ask for door stops so to feel we were together in one apartment, also that room had one small window that looked into the stair well! The windows didn't open which you attempted to fix but they were broken. I had to clean the deck and outdoor furniture to make it usable. The lounge furniture was tired and soiled. Our rooms were not serviced at all during our 3 night stay. This is not a 4.5 star place and certainly not worth the high price we paid. One positive was the breakfast it was excellent.

Stayed March 2013, traveled with family
Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 29, 2013
Thank you for your recent review on Trip Advisor. I have discussed the issues detailed in your review with the relevant Department Heads and have implemented a strategy to ensure similar incidents dont reoccur. I look forward to welcoming you back to the property. Kind regards Clayton Thompson. EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed April 7, 2013

On arrival the check in staff were not that greeting. Once we entered our room, floor was dirty, the couch has stains on it. Then Breakfast, ... Never again . The staff are rude and the quality of food is poor. The bread ran out, so did the eggs and when we asked the staff their response was "we are doing the best that we can". The tables were dirty. Its a pity, the grounds are so well kept, atleast the gardeners are Doing a fabulous Job. Upon check out, staff not very interested in feedback . Never again, we won't be back for $461, it was a rip off. !!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorne05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 29, 2013
Good morning, Im very sorry that your stay was effected by a number of operational issues. Can you please phone me on 03 5228 9703 to discuss? Kind regards, Clayton Thompson EAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
144 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed April 7, 2013 via mobile

I like this place for its location, I hate this place because it is tired, so you have to make a trade off, as there is not much better on offer in Lorne. Fresh and clean linen offsets not do clean appearance of the suite( 2 BR). Reasonable breakfast( food) offset by nil service, get the drift, this is a place that is acceptable but be prepared for some trade offs. Probably would stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melbscoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
Good evening Chris and thank you for your recent review on Trip Advisor. I'm sorry that there were some issues that affected the quality of your stay. I will commit to following up with both our Housekeeping and Restaurant Team with the goal of implementing procedures to help reduce similar issues from happening in the future. Please contact me directly on clayton.thompson@ mantra.com.au when you are next considering staying as I would personally like to oversee your booking. Kind regards, Clayton Thompson EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ocean grove
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 7, 2013

We spent a weekend at Lorne with our 3 boys in a 3 bedroom apartment. motel room and
adjoining apartment. If you look you can see signs of wear and tear. (dirty grout,marks on
walls & carpet etc) Overall these things are very minor . Mantra is superbly located with
magnificent grounds and facilities. (tennis courts, immaculate indoor pool & gym,mini golf,
and other amenities) The beach is 2 minutes away as are all the shops. We didn't use the
restaurant but found all staff to be friendly and helpful. Super comfy beds and quiet at night
equals great sleeps by all !!

If not for superficial maintenance items in the rooms this review would be a well deserved 5 stars.

My advice is ignore the average reviews in some case and have a great weekend at Lorne.

Room Tip: Not all rooms have a sea view but all have great aspects. We had a view of the bowling green and ma...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daicos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
Thank you for the fabulous review on Trip Advisor. I will pass on your comments to the team and look forward to welcoming you and your family back to the property. Kind regards, Clayton Thompson EAM.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Lorne

Property: Mantra Lorne
Address: Mountjoy Parade, Lorne, Victoria 3232, Australia (Formerly Mantra Erskine Beach Resort)
Location: Australia > Victoria > Lorne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Lorne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Lorne 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
The only beachfront property in Lorne, Mantra Lorne is tastefully built around the oldest permanently operating guesthouse in Victoria. Located on 12 acres of lush landscaped gardens, Mantra Lorne offers a range of facilities including a family friendly Brasserie and Bar, Endota Day Spa, 18 hole putt putt course and heated indoor mineral pool. Local attractions surrounding and within easy reach of the resort include Erskine Falls, the Twelve Apostles, Split Point Lighthouse and the Angahook State Forest. Positioned at the gateway of the iconic Great Ocean Road, Mantra Lorne is less than an hours drive from Avalon Airport and under two hours drive from Melbourne. There is a range of accommodation options including resort rooms, one and two bedroom apartments as well as Heritage Hotel rooms. The one and two bedroom apartments are fully self contained and feature kitchen and share laundry facilities, reverse cycle air conditioning, private balcony and VCR or DVD players. One bedroom apartments can be conjoined with resort rooms to create a twin key two bedroom family environment. Resort rooms and hotel rooms feature a range of outlooks including filtered ocean views or garden views and some offer spa baths. Apartments are serviced every third day of stay (i.E. 4Th and 8th day) unless stipulated otherwise at the time booking. *Note - As bedding configurations vary please request your requirements at time of booking, but please note this request cannot be guaranteed. ... more   less 
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Also Known As:
Mantra Erskine Beach Hotel Lorne
Mantra Erskine Beach Lorne
Lorne Erskine Resort
Mantra Lorne South Pacific

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