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“A hard one to rate”
Review of Mantra Lorne

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Mantra Lorne
Ranked #2 of 9 Hotels in Lorne
Melbourne, Australia
Level 6 Contributor
154 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“A hard one to rate”
Reviewed April 7, 2013 via mobile

I like this place for its location, I hate this place because it is tired, so you have to make a trade off, as there is not much better on offer in Lorne. Fresh and clean linen offsets not do clean appearance of the suite( 2 BR). Reasonable breakfast( food) offset by nil service, get the drift, this is a place that is acceptable but be prepared for some trade offs. Probably would stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melbscoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
Good evening Chris and thank you for your recent review on Trip Advisor. I'm sorry that there were some issues that affected the quality of your stay. I will commit to following up with both our Housekeeping and Restaurant Team with the goal of implementing procedures to help reduce similar issues from happening in the future. Please contact me directly on clayton.thompson@ mantra.com.au when you are next considering staying as I would personally like to oversee your booking. Kind regards, Clayton Thompson EAM.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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ocean grove
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 7, 2013

We spent a weekend at Lorne with our 3 boys in a 3 bedroom apartment. motel room and
adjoining apartment. If you look you can see signs of wear and tear. (dirty grout,marks on
walls & carpet etc) Overall these things are very minor . Mantra is superbly located with
magnificent grounds and facilities. (tennis courts, immaculate indoor pool & gym,mini golf,
and other amenities) The beach is 2 minutes away as are all the shops. We didn't use the
restaurant but found all staff to be friendly and helpful. Super comfy beds and quiet at night
equals great sleeps by all !!

If not for superficial maintenance items in the rooms this review would be a well deserved 5 stars.

My advice is ignore the average reviews in some case and have a great weekend at Lorne.

Room Tip: Not all rooms have a sea view but all have great aspects. We had a view of the bowling green and ma...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daicos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
Thank you for the fabulous review on Trip Advisor. I will pass on your comments to the team and look forward to welcoming you and your family back to the property. Kind regards, Clayton Thompson EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 7, 2013

We stayed 2 nights at the Mantra Lorne, and for the price that we had to pay, it was quite disappointing. For a hotel that is marketed as a 4.5 star property, there is a lot of work to be done in lifting the standards. We were staying in a Heritage Room, which was of good size. The bathroom however needed a really good clean – mould and all sorts of grime growing in the shower.

On the second day we found that the room had not been made up after we returned late in the evening. The reception offered us a small reduction in our room rate as compensation, which we accepted, however we didn’t have much alternative given it was close to midnight and we weren’t going to wait for it to be fixed then.

On Sunday morning the only way to describe breakfast was that it was a shambles. Clearly they had not staffed the restaurant for a busy Sunday, so the staff were being run off their feet. When we arrived there was not any hot breakfast available in the warmers, no bread for toast, minimal fruit left, and even the coffee had run out. After some time staff managed to bring some food out, but given everyone had waited so long, once food did come out, there was a mad rush for people to grab what they could. This put a real damper on what should have been a very pleasant Sunday morning breakfast.

The property has so much potential – it is in a great location – easy access to the beach, fantastic grounds (lots of open space). It is just disappointing its service components aren’t matching those standards.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieMark95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
I'm sorry that your stay with us was impacted by several issues and will commit to following up with the relevant department heads. I will personally investigate the problems you experienced over the busy breakfast period and look at implementing procedures to ensure similar issues are not repeated. Please contact me directly on 03 5228 9703 when you are next considering staying as I would personally like to oversee your booking. Kind regards, Clayton Thompson EAM.
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Travelers are raving about these Lorne hotels

Melbourne, Australia
Level 5 Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 3, 2013

Mums group of 7 stayed at the Mantra for an extra long weekend. We actually stayed here 10 years ago on a previous reunion, has had a nice upgrade since then. The accommodation and location provides a great place to stop along the Ocean Road, some lovely shops and restaurants just across the street. The beach is easily accessed via the gate at the back of the property.
We were given 2 x two-bedroomed resort rooms next to each other on level one. Having a fully equipped kitchen and reasonable sized living area provided a good space to meet and chat. The corner location was a bonus with a lovely sized balcony to relax on.

Don't understand the need for the exhaust fan to continually be on in the bathrooms, found you had to keep the door fully closed at night to get to sleep. Thought this was just the room we were in but was the case in all four.

Tried the restaurant on-site one night. Setting was lovely, but the service was rather slow even though there was only a few tables occupied most of the evening. When our meals finally arrived, the 3 of us who ordered the fish and chips, all had cold chips. Must say the fish was hot and very tasty. Price and choice of menu was reasonable.

A great place to stay especially if you have larger groups to accommodate.
The units have their own parking space by the block you are in, and also a lift.

Room Tip: Corner units, larger balcony. At least one level up, as people walking past easily see in the groun...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Infinity_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, April 9, 2013
Thank you for your recent review. Im thrilled you enjoyed your time at the property and will pass on your kind remarks to the team. I will personally follow up with our Food and Beverage team to discuss the issues you experienced in the restaurant. I look forward to welcoming you back to the property in the not too distant future. Kind regards, Clayton Thompson EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 27, 2013

We were in a ground floor 1 bed unit with a walk way between us and the next set of units and a dirt road between our unit and the beach, so as you would expect every time someone walks past they have a good look , very off putting, we decided to pull down the blinds, well i don't know what was worse, looking at dirtyblinds or the people walking past,
The dishwasher never worked well , took 2 washers and still never cleaned , and the fridge froze our food in the fridge compartment (eg lettuce, things like that) thak we had to throw out.
Overall the unit was cleanish, and the setting of Lorne Mantra is well positioned , but would i stay there again ?????

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sluger-as
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, March 31, 2013
Good afternoon and thank you for your review. I will follow up with our Executive Housekeeper about the issues you experienced. Im glad you were happy with the position of the resort and the general cleanliness of the appartment. Please contact me directly on 03 5228 9703 the next time you intend on staying as I would personally like to handle your booking. Kind regards, Clayton Thompson EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 24, 2013

I had my wedding at the Mantra Lorne in March this year and they were excellent. They went above and beyond to accommodate my requests (even having our first dance on the beach). Nothing was too much to ask. Katie Weston was our wedding coordinator and she made me so relaxed as she was so organised. The accommodation was gorgeous and our guests loved it. The morning of my wedding my bridesmaids and I had breakfast with the cockatoos on the balcony overlooking the sea! If you are having a wedding in Lorne this is the place to have it!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manangatang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, March 31, 2013
Good afternoon and thank you for posting your review on Trip Advisor. I have passsed onto the team a copy of your review and personally thanked Katie for doing such a great job. We look forward to welcoming you back to the property. Kind regards, Clayton Thompson EAM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 22, 2013

Our second trip to this beautiful area but our first stay in the Mantra. Exceeded our expectations as facilities were perfect for us as couples and the location is an ideal base for touring further afield, or enjoying the local restaurants.

Room Tip: The double suite with separate entrances is ideal for two couples as it facilitates self catering or...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skidublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra_Lorne, Manager at Mantra Lorne, responded to this review, March 31, 2013
Thank you. Im delighted that your time with us exceeded your expectations. Kind regards, Clayton Thompson EAM.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Lorne

Property: Mantra Lorne
Address: Mountjoy Parade, Lorne, Victoria 3232, Australia (Formerly Mantra Erskine Beach Resort)
Location: Australia > Victoria > Lorne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Lorne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Lorne 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
The only beachfront property in Lorne, Mantra Lorne is tastefully built around the oldest permanently operating guesthouse in Victoria. Located on 12 acres of lush landscaped gardens, Mantra Lorne offers a range of facilities including a family friendly Brasserie and Bar, Endota Day Spa, 18 hole putt putt course and heated indoor mineral pool. Local attractions surrounding and within easy reach of the resort include Erskine Falls, the Twelve Apostles, Split Point Lighthouse and the Angahook State Forest. Positioned at the gateway of the iconic Great Ocean Road, Mantra Lorne is less than an hours drive from Avalon Airport and under two hours drive from Melbourne. There is a range of accommodation options including resort rooms, one and two bedroom apartments as well as Heritage Hotel rooms. The one and two bedroom apartments are fully self contained and feature kitchen and share laundry facilities, reverse cycle air conditioning, private balcony and VCR or DVD players. One bedroom apartments can be conjoined with resort rooms to create a twin key two bedroom family environment. Resort rooms and hotel rooms feature a range of outlooks including filtered ocean views or garden views and some offer spa baths. Apartments are serviced every third day of stay (i.E. 4Th and 8th day) unless stipulated otherwise at the time booking. *Note - As bedding configurations vary please request your requirements at time of booking, but please note this request cannot be guaranteed. ... more   less 
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Also Known As:
Mantra Erskine Beach Hotel Lorne
Mantra Erskine Beach Lorne
Lorne Erskine Resort
Mantra Lorne South Pacific

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